manager

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Mary Carmen Urdaneta

**** ******** ***

Atlanta, GA 30346

Phone: 678-***-****

E-mail: ***********@*****.***

SUMMARY

Self-motivated, detail-oriented manager with several years of leadership roles in various

business situations, award-winning customer service, strong interpersonal and written

skills, and extensive computer knowledge.

EDUCATION

2008Present Georgia State University Atlanta, GA

Pursuing bachelor s degree in Marketing

20042008 Miami Dade College Miami, FL

Associate in Arts Degree

Have taken such specialized courses as Principles of Business, Principles of Marketing,

and Survey of Management

2007 Ritz-Carlton Leadership Training Miami, FL

Customer Service Training

WORK EXPERIENCE

2009PresentEquity Residential Atlanta, GA

Leasing Consultant

Perform primary role as a sales professional by obtaining new leases

Responsible for following up with lease renewals and the negotiation new renewal rates

Provide a high level of customer service, excellent communication and interpersonal

skills

Assist with property's efforts to improve customer loyalty scores and overall resident

satisfaction

Organize and review all documents required for the application process and the execution

of lease agreements

20082009Atlantic Aviation Atlanta, GA

Property Manager

Provided concierge services for aircraft crew members and passengers

Responsible for client relationship development, customer complaint management, and

providing information on airport operations

Proficient in Total FBO and Jetstream accounting software

Accountable for billing, retail service, and sales

20052008FalconTrust Air Miami, FL

Property Manager

Managed hangar rental leases

Oversaw flow of accounts receivables and collections

Supervised front-desk activities

Trained new employees on customer service standards and daily operations

Recruited new customers and ensured proper customer service

Assisted in database marketing operations

Participated and organized tradeshow exhibitions

Performed physical inventory of oil, fuel and other aviation supplies

LANGUAGES

Speak and write fluent English and Spanish

INTERESTS

COMPUTER SKILLS

Extensive computer knowledge with experience in MS Office and QuickBooksReferences Available Upon Request

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