bookkeeping

Heather Littlejohn

Email: ********@*********.***

Address:

City: Columbus

State: OH

Zip: 43224

Country: USA

Phone: 614-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I am a detail-oriented bookkeeping professional with 4 years experience applying financial and managerial accounting practices, as well as, 9 years of sales and customer service experience in a high call volume center. I have more than 13 years of experience in the field of accounting with in my roles at At&t and Confidential Services Inc. I have extensive oral and written communication skills. I am a looking for a position that I can make use of my many skills in being a team player and growing with your company. I would like to obtain a position where my experience will have valuable application and growth.

Educational Background:

High School Dipolma from Steubenville High School, Steubenville OH 1/2001 to 6/1992 (College Preparatory)

Job History / Details:

Summary

I am a detail-oriented bookkeeping professional with 4 years experience applying financial and managerial accounting practices, as well as, 9 years of sales and customer service experience in a high call volume center. I have more than 13 years of experience in the field of accounting with in my roles at At&t and Confidential Services Inc. I have extensive oral and written communication skills. I am a looking for a position that I can make use of my many skills in being a team player and growing with the state of Ohio. I would like to obtain a position where my experience will have valuable application and growth.

Highlights

Expert in QuickBooks Pro

Bookkeeping

Cash-flow report generation

Budget development

Financial reporting

Ason-as400

Hyperion

Skilled in call center operations

Call center metrics decoding aptitude

Conflict resolution proficiency

Strong problem solving ability

Telecommunications knowledge

Customer service award

Proficient with Microsoft Office Suite

Customer Relationship Management software (CRM)

Extensive history with predictive dialers

Self-sufficient

Goal-oriented

Superior communication skills

Staff training and development

Team leadership training

Accomplishments

Received the "At&t Circle of Excellence Award" in 2004, 2007, and 2010

Received the "At&t Vice-Presidential Award" in 2007 and 2009

At&t Leadership and Development Program

Experience

January 2002 to May 2011

At&t Columbus, Ohio

Sales and Service Representative

Proficient in working in a high call volume environment within the Public Utilities Commission of Ohio and FCC's regulated guidelines. Provided leadership to teams to meet and exceed sales goals and customer service targets. Handled inbound and outbound calls to resolve customers issues, and in some cases, face-to-face customer contacts. Assist representatives with complex orders. Handled all customer complaints and disputes until resolved. Access multiple databases, retrieve and interpret customer and rep information to assist in call completion on every contact.

Negotiated and prepared service order requests from existing and new customers for installation, removal or changes to their communication needs, i.e. telephone, wireless, internet, and television services. Accurately compute and quotes rates, adjustments and balances to customers. Project management to introduce new platform for DHP (digital home phone), internet and cable television. Produce deliverables on time and under budget. Coordinates service arrangements/agreements with other departments. Work to meet sales goals and deadlines. Documented all customer inquiries and comments thoroughly and efficiently.

March 1996 to January 2002

Confidential Services Inc Columbus, Ohio

Accounting Manager

Oversee accounts receivable clerks and office staff. Code payables. Collected on past due invoices. Communicate with employees, clients, client suppliers, vendors, and banking contacts verbally and written when necessary. Prepared accurate financial statements at end of the quarter.Guided firm reconciliation, payroll, annual bonus, pension funds, annual reporting, and management of investments. Provided reliable and timely project by project expense, capitalization, amortization and spend data for all departments.

Reviewed collection reports to determine the status of collections and the amounts of outstanding balances. Reconciled bank statements to clients' books and prepared financial statements from client documents.Maintained confidential information, such as pay rates, bonus targets and pay grades. Executed accounts receivable reporting enhancements and reconciliation procedures. Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software. Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.

Handling general ledger, reconciliation of all accounts, and financial reports. Handle client payroll. Assists accountants on tax return preparation. Generate 1099's and W-2's for clients and employees. Negotiating Employee health, dental, and 401k benefit packages. Handling Unemployment benefit cases. Performs other duties as assigned from time to time by accountants or partners. Receives, approves, and, when necessary, investigates client's accounts payable invoices.

Education

1992 Steubenville High School Steubenville, Ohio

High School Diploma College Preparatory

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