Pharmacy Technician
Resume:
Karen Willoughby
Email: ********@*********.***
Address:
City: Dundalk
State: MD
Zip: 21222
Country: USA
Phone: 443-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Certified Pharmacy Technician with three years' work at a leading national drugstore chain and Dedicated, hard-working, reliable and accurate professional who delivers courteous service at all times. I am also a skilled Customer Service Manager whom demonstrates versatility in adapting to ever- increasing complexity in the customer service industry. Committed to providing quality customer service as an essential link in management.
Educational Background:
High School Dipolma from CCBC - Catonsville Community College, Catonsville MD 1/2001 to 12/2002 (Commercial Arts / Business)
High School Dipolma from Randallstown High School, Catonsville MD 1/2001 to 10/2012
Job History / Details:
Professional Summary
Certified Pharmacy Technician with three years' work at a leading national drugstore chain and Dedicated, hard-working, reliable and accurate professional who delivers courteous service at all times.
I am also a skilled Customer Service Manager whom demonstrates versatility in adapting to ever- increasing complexity in the customer service industry. Committed to providing quality customer service as an essential link in management.
Licenses
CPR certification
Emergency training
Pharmacy Technician Certificate: PTCB 4901-0701-0037-142
Pharmacy Technician License: State of Md Dept. of Health and Mental Hygiene T06813
Skill Highlights
Expert understanding of Medicare and Medicaid processes
Strong background in FDA drug safety guidelines
Exceptional patient care and interaction
Inventory maintenance system
Inventory maintenance system
Pharmacy law knowledge
Prescription drug labeling
HIPAA Regulations
Insurance billing
Pharmacy Terminology
Technician Certification Training
Data entry
Customer Relations
Literate Plan-a-grams
Telephone Etiquette
Motivated self-starter
Merchandising
Leadership
Money order, western union and lottery operations
Emanate check-out procedures for customers
Organizational skills
Immaculate team leadership
Data entry specialist
Professional Experience
March 2012 to Current
Redners Warehouse Markets Dundalk, Md.
Front End Customer Service Manager
Supervise front-end cashiers.
Provide extensive customer service relations
Perform clerical procedures
Answered and screened phone calls for the staff
Maintained proper compliance logs and scheduled performances
Regularly completed paperwork
Operate money order, lottery and western union equipment
May 2009 to August 2012
Wegmans Grocery Store Hunt Valley, Md.
Pharmacy Technician / Deli Clerk
Pharmacy Technician:
Entered new patient profiles and prescriptions into medication input software system.
Communicated directly with doctors' offices via telephone, fax and email.
Provided friendly customer service at prescription drop-off and pick-up counters.
Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.
Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists.
Verified patient data and billing information.
Maintained proper storage and security conditions for all drugs.
Correctly priced and filed prescriptions after they were filled.
Strictly maintained customer and patient confidentiality.
Promptly referred all doctors' calls and customers' medical questions to the pharmacist on duty.
Labeled all products appropriately, including cautionary and auxiliary labels.
Deli Clerk:
Preparation of lunch meat and entremets sliced to perfection then served from specific requirements of customers.
October 2009 to February 2012
Macys Department Store Owings Mills, Md.
Support Clerk
Process vendor returns
Merchandising
Process Merchandise
Documented paper work
Scan clearance and damages
May 1986 to December 2008
Giant Food Clarkesville, Md.
Pharmacy Technician / Cashier / Pricing Coordinator
Pharmacy Technician:
Provide extensive pharmaceutical duties under pharmacy supervision.
Cashier:
Emanate precise check-out procedures for customers.
Handle money
Pricing Coordinator:
Provide price accuracy
Maintained proper record keeping via computer
Upheld communications via fax machine
Sign-age
Review and change prices throughout the store.
Education and Training
2002 CCBC - Catonsville Community College Catonsville, Md.
48 Acheived credits Commercial Arts / Business
Coursework in basic studies, art and business.
1985 Randallstown High School Randallstown, Md.
High School Diploma General
Coursework in general studies.
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