Business Manager

.

Karl Merida

Business Manager

KARL MERIDA

**** ****** *****, ***********, ** 80031 i* 720-***-**** i* *******@*****.*** Page 1 of 2

EXPERIENCED BUSINESS MANAGER, FINANCIAL PROFESSIONAL, AND CLIENT SERVICE MANAGER

SUMMARY OF QUALIFICATIONS

Dynamic, client-focused Business Professional with 11 years of experience working within

fast-past environments, with an emphasis on efficient operational procedures, accurate

financial measures, productive team management, and superior client services. Strategic

leader who excels at creating solutions for the client as well as the company. Proven

experience in maximizing company resources and working within budget resources. Successful

record of completing set goals and meeting deadlines. Expertise encompasses:

Planning and Implementation * Marketing and Promotions * Sales and Business Development *

Account Management

Financial Management * Budgeting * Cost Control * Reporting * Operational Management

Employee Training * Best Practices * Client Services * Project Management * Business

Administration

EXPERIENCE

Financial Resources Intern, National Jewish Hospital (Denver, CO) 2010 - Present

Successfully assist the 'Saving Money and Resources Team* in the research and analysis of

current financial expenditures, creating effective solutions that save this top

respiratory hospital over $1 million dollars each year.

Develop full-scale plans for energy reduction throughout the hospital, implementing these

cost-saving measures through visual presentations to employees that both educate and

instruct in order to maximize the financial and environmental benefits.

Work closely with Department Managers on matters pertaining to financial reports and

financial matters.

Accurately prepare on-demand financial analyses including the analysis of costs by

department.

Update group utilization tables and run tests to confirm their validity.

Complete ad hoc projects such as group activity comparisons for various periods and trend

analysis.

Corporate Trainer, EchoStar Corporation (Thornton, CO) 2008 - 2009

Capably created, taught, and upheld training programs for the Customer Service Team,

managing teams of up to 20 employees and ensuring that employees had the knowledge to

effectively navigate the customer database and solve customer issues.

Planned, organized, and directed technical support training programs for new employees in

addition to providing ongoing training instruction and gap training for the entire call

center.

Developed and managed the training delivery schedule to align with product releases, new

hires, and technical development needs.

Implemented effective quality care and customer service excellence strategies and

programs.

Created self-help training materials that provided ease of use and a more effective way

to understand complex terms.

Served as the main contact for the management team, giving training updates and providing

progress reports.

Managed the training resource sites online, ensuring that the most current information

was available to employees.

Received a perfect score on more than 95 percent of trainer feedback forms.

Awarded for the best customer service in July of 2009 based on customer surveys.

Voted MVP by the Customer Service Team.

Manager, Santeramo's (Arvada, CO) 2005 - 2008

Competently managed all aspects involved with running a busy dining establishment,

expanding business revenue and market share while managing a staff of 25 employees.

Provided excellent service while ensuring business goals and budgets are being met for

labor, food costs, and sales.

Recruited, hired, trained, and motivated the entire kitchen and bar staff, making certain

that all team members deliver products and services to customers in an effective manner.

Created internal and external sales initiatives and programs, leading to new customers

and increased business.

Developed and implement quality control standards and best practices for optimal

operations performance.

Control operational budgets and financial statements that include payroll, A/R, A/P, P&L,

and cash management.

Managed daily inventory counts, bi-weekly ordering of kitchen products, and line cooking.

Collaborated with the owner on menu design, items, and pricing.

Streamlined delivery processes, decreasing delivery times by 25 percent and increasing

delivery revenue to 30 percent of company revenue.

(Continued on page 2)

KARL MERIDA

8541 Circle Drive, Westminster, CO 80031 i* 720-***-**** i* *******@*****.*** Page 2 of 2

EXPERIENCED BUSINESS MANAGER, FINANCIAL PROFESSIONAL, AND CLIENT SERVICE MANAGER

EXPERIENCE, CONTINUED

Owner and Manager, A Dream to Reality (Westminster, CO) 2003 - 2004

Managed all sales and operational aspects for this successful remodeling service,

creating business strategies that increased company revenue by 500 percent in 1 year.

Directed operations for multiple projects and clients simultaneously, each with

individual requirements and specific procedures. Developed budgets and timelines, working

in conjunction with client and employee schedules.

Act as Accounting Manager, handling Accounts Payable, Accounts Receivable, vendor bills,

and bank transactions.

Account Development Representative, Act Teleconferencing (Golden, CO) 1998 - 2002

Built new business while managing existing customer accounts for this local leader in

teleconferencing services.

Received the Employee of the Month Award in January of 2001.

Promoted 3 times in 4 years due to excellent results and service.

EDUCATION

Masters Degree in Business Administration

University of Colorado at Denver - Anticipated Graduation Date of 2012

Bachelor Degree in Business Administration with an emphasis in Finance, Magna Cum Laude

Regis University in Denver, Colorado - 2008

COMPUTER SKILL SET

Proficient in Microsoft Windows and Microsoft Office including Word, Excel, PowerPoint,

Acc Publisher.

Adept in Minitab, Kronos, specialized financial software, account management systems, and

various 'house* systems.

Experienced in internet research and business through the internet.

MORE INFORMATION ON KARL MERIDA

http://www.linkedin.com/in/mbakarl

A strong writer clearly explain difficult quantitative analysis statistical software

understanding of spreadsheet program

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