Managing

TARA LAYLIEV

Email: ********@***************.***

Address:

City: London

State: OH

Zip: 43140

Country: USA

Phone: 513-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Hard-working, Managing Esthetician with 4 years experience, focused on positive results and client satisfaction. Productive, conscientious, compassionate, analytical, and capable of taking initiative. Client-focused in any and all areas of my training, particularly talented in the areas of treatments needed for specific skin type, detailed in brow/ lip/ full face waxings, Inch Loss Body wraps, make-up application, variety of facial treatments, body scrubs, and body waxing/ Brazilian/ bikini. Licensed Nail Technician, professional Trained in a variety of nail services, basic and spa manicures, pedicures, and treating most nail disorders. Confident and comfortable with removal of cuticle tissue and nails on both fingers and toes. Well-organized, dependable with excellent leadership skills, and enjoy teaching/ training/ mentoring new employees. Continuously staying on top of the ever changing fashion trends with makeup, different nail systems for both natural nails and enhancements. Constantly trying to not only educate myself through the Internet, but also continuing education classes, Esthetics magazines, Pinterest, and other reading material specific to Nail Technicians and Estheticians is important to me. Four years of management experience which allowed me to focus on profitability, and potential revenue generating opportunities. Working in competitive, fast-paced, team based environment, with attention to customer service and customer needs has always been attributes I look for in a career.

Educational Background:

High School Dipolma from Aveda Institute of Columbus, Columbus OH 1/2001 to 7/2009 (Esthetics)

High School Dipolma from Miami-Jacobs Career College, Columbus OH 1/2001 to 9/2012

High School Dipolma from Sinclair Community College, Columbus OH 1/2001 to 9/2012

High School Dipolma from Wright State University, Columbus OH 1/2001 to 9/2012

Job History / Details:

Summary

Hard-working, Managing Esthetician with 4 years experience, focused on positive results and client satisfaction. Productive, conscientious, compassionate, analytical, and capable of taking initiative. Client-focused in any and all areas of my training, particularly talented in the areas of treatments needed for specific skin type, detailed in brow/ lip/ full face waxings, Inch Loss Body wraps, make-up application, variety of facial treatments, body scrubs, and body waxing/ Brazilian/ bikini. Licensed Nail Technician, professional Trained in a variety of nail services, basic and spa manicures, pedicures, and treating most nail disorders. Confident and comfortable with removal of cuticle tissue and nails on both fingers and toes. Well-organized, dependable with excellent leadership skills, and enjoy teaching/ training/ mentoring new employees. Continuously staying on top of the ever changing fashion trends with makeup, different nail systems for both natural nails and enhancements. Constantly trying to not only educate myself through the Internet, but also continuing education classes, Esthetics magazines, Pinterest, and other reading material specific to Nail Technicians and Estheticians is important to me. Four years of management experience which allowed me to focus on profitability, and potential revenue generating opportunities. Working in competitive, fast-paced, team based environment, with attention to customer service and customer needs has always been attributes I look for in a career.

Skills

Multiple Licenses

Relationship/team building

Fast learning

Customer friendly

Training/ Mentoring

Customer Needs Assessment

Multi-Task Management

Computer Literate

Accomplishments

Customer Service

Collaborated with team members to ensure the delivery of efficient, high-quality service, along with attention to detail and customer needs.

Consistently recognized by management for providing superior customer service.

Licensed Managing Esthetician, Licensed Nail Technician

Qualified in assessing clients needs.

Performed facial treatments, waxings, body wraps, body scrubs, relaxing massage, rebooking and retail.

Client Service

Developed long-term relationships with customers which increased repeat business.

Maintained a professional yet comfortable environment for clients to ensure their satisfaction with services rendered.

Food Service

Managed high turn-over rate while maintaining quality service.

Maintained a positive dining experience for all restaurant patrons.

Supervision

At different points in my career oversaw a group of 15-20 employees on 1st, 2nd and 3rd shift, depending on business needs.

Developed, directed and documented employees' progress, while maintaining a positive productive environment.

Implemented motivational contests and rewards for employees who out performed their usual duties.

Sales and Promotion

Planned and executed monthly promotions to market services to new clients.

Helped create, and brainstorm new innovative ideas to create a higher client base.

Recommended new and innovated ideas to co-workers and upper Management in order to ensure productivity and increased sales .

Employee Training

Headed up the Training department, at times training over 30 agents at one time.

Educated new employees on proper facility procedures and policies.

.Performed voice overs for phone systems, and commercials.

Assisted in developing scripts, email templates, to make it easier for clients to understand, and employees to utilize.

Developed how training material would be initiated and organized.

Scheduled Training, and Continued Training classes for new and senior agents.

Mentored new and senior agents by monitoring, following up on calls, and allowing employees to review and listen to recorded calls of successful other agents.

Experience

February 2012 to Current

Serenity Massage and Body Work West Chester, Ohio

Managing Esthetician

Achieved high customer satisfaction for clients of all ages, and genders.

Extractions on face and back.

Performed full body waxes, body wraps, customized facials, body scrubs, and addressed all client needs and concerns.

Collaborated with team members when trying to determine what new and exciting Monthly promotions we could come up with.

Educated clients on at home care, and consistently re-booked those clients so that they could continue to receive desired results.

Promoted salon products, suggested more expensive services to promote successful revenue if it was necessary for client needs, and satisfaction.

Consistently received positive feedback from guests on performance reviews.

Numerous different facials and skin treatment provided for clients needs and desires.

Aromatherapy

August 2003 to Current

Vianda Supplements Forest Park, Ohio

Sales/ Decline Recovery/ Supervisor/ Trainer

Sales and Promotions

Training

Mentoring

Recovery of Declined Orders

Customer Care

Team Lead

Companies that utilized our call center are as follows

Ahh Bra

Philosophy Skin Care

McCluskey Chevrolet

Political Campaigns

9/28/2012 12:00:00 AM

March 2010 to October 2011

Kim Harper's Salon and Spa Mason, Ohio

Esthetician

Client consultations, provided all spa services advertised at salon.

Numerous different facials and skin treatment provided for clients needs and desires.

Performed full body waxing, legs, arms, backs, Brazillian, Bikini, Eye Brows/ Full Face Waxing.

Makeup application/, event makeup and makeup lessons.

Experienced in eye lash and eye brow tinting

Retail sales, re-booking, and taught clients how to implement products suggested for home use.

Aromatherapy

Products utilized at salon were Bio-Elements, Glo-Minerals, along with many different hair products.

Client education on products and recommendations.

January 2006 to January 2007

Bethesda North Hospital Mason, Ohio

Patient Care Assistant

Certified as a PCA through Sinclair Community College

Cared for Patients with many different illnesses.

Worked under the supervision of Nurses and Doctors, working in a high stress level job.

Hands on with families of patients and utilized what I had learned during training and certification.

Always using the utmost care, and poise when dealing with patients and their families.

Responsible for blood sugars, and taking any samples needed for lab work.

Implemented Infectious control in every aspect of my job and utilized those skills at all times.

January 1999 to January 2002

Chili's Restaurant

Server/ Trainer

Responsible for Customer Satisfaction in a high paced environment.

Developed and coached team members to adhere to company standards.

Enforced safety procedures in accordance with facility policies and government regulations.

Developed good customer relations to ensure repeat business.

Handled guest complaints/ concerns, maintaining a positive dining experience for all restaurant patrons.

Education and Training

2009 Aveda Institute of Columbus Columbus, Ohio

Licensed Esthetician Esthetics

Skin Disorders

Universal Precautions

Retail, re-booking, customer service

FacialTreatments

Relaxing Massage

Manual Microdermabrasion

Full Body Waxing

Body scrubs

Eye Brow and Lash Tinting

Makeup Application

Aromatherapy

Make up artist during Aveda's Charity Event for Clean Water in 2009

Assessment of clients needs

2009 Miami-Jacobs Career College Springboro, Ohio

Licensed Nail Technician Nail Technology

Specialized Coursework:

Treating Nail Disorders

Infectious Control

Nail Applications and enhancements (natural nails, acrylic nails, nail wraps, Gellish)

Manicures Pedicures

Customer Service

Learning about Laws and Regulations

Anatomy and Physiology

Opi Nail System

Gellish

Cutting/ removal of cuticle tissue

Cutting/ filing/ removal of finger and toe nails

Competition Nail Enhancement products

Sinclair Community College Dayton, Ohio

Select One Nursing

Microbiology

Anatomy and Physiology Courses

General Education

Communications

PCA certification

Correct procedures for Universal Precautions

Wright State University Beavercreek, Ohio

2 years of communications course work Page 5 of 6

Resume 2 1/12/12 11:02 PM Communications

General Education

Contact this candidate