Customer Service Representative

Matora Robinson

Email: ********@*****-*******.***

Address:

City: Charlotte

State: NC

Zip: 28208

Country: USA

Phone: 404-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Excellent communicator with 4 years experience working in a demanding call center environment as a Customer Service Representative.

Educational Background:

High School Dipolma from Cornerstone Christian Correspondence School, Townsend GA 1/2001 to 8/2012 (Diploma)

High School Dipolma from CPCC, Townsend GA 1/2001 to 9/2012

High School Dipolma from CPCC, Townsend GA 1/2001 to 9/2012

Job History / Details:

Career Overview

Excellent communicator with 4 years experience working in a demanding call center environment as a Customer Service Representative.

Excellent communicator with 4 years experience working in a demanding call center environment as a Customer Service Representative.

Core Strengths

Telephone inquiries

Telecommunication skills

Inventory control

Store maintenance

Excellent communication skills

Creative problem solver

Active listening skills

Quick learner

Shipping and receiving professional

Customer service expert

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

Consistently generated additional revenue through skilled sales techniques.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Database Maintenance

Assisted in the managing of the company database and verified, edited and modified members' information.

Work Experience

October 2011 to September 2012

Connextions Charlotte, NC

Customer Service Rep

Answered an average of 50-70 calls per day by addressing customer inquiries, solving problems and providing new product information.

November 2010 to February 2011

Shutterfly Charlotte, NC

Warehouse

Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100 percentage accuracy rate.

Assembled,Packed,and shipped photo books to customers

April 2010 to January 2011

Circle K Charlotte, NC

Cashier

Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Communicated with vendors regarding back order availability, future inventory and special orders.

Education

2012 Cornerstone Christian Correspondence School Townsend, GA

High School Diploma Diploma

3.8 GPA

2007 CPCC Charlotte, NC

Certification Pharmacy tech/ Medical keyboarding

Continuing education in Pharmacy Technician

2007 CPCC Charlotte, NC

Certification Pharmacy tech/ Medical keyboarding

Continuing education in Pharmacy Technician

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