customer support

Monique Larry

Email: ********@************.***

Address:

City: Upper Darby

State: PA

Zip: 19082

Country: USA

Phone: 610-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer service professional dedicated to effective team management and customer satisfaction.

Educational Background:

High School Dipolma from Benjamin Franklin H S, Philadelphia PA 1/2001 to 6/1995 (Hospitality Management)

High School Dipolma from Cheyney University, Philadelphia PA 1/2001 to 9/2012

Job History / Details:

Summary

Customer service professional dedicated to effective team management and customer satisfaction.

Highlights

Adherence to high customer service standards

Skilled trainer

Meticulous attention to detail

Persuasive

Team management

Customer-focused

Microsoft Outlook, Word and Excel

Effective workflow management

Experience

June 2010 to September 2012

Walmart Inc. Glenolden, Pa.

Customer Service Manager

Investigated and resolved customer inquiries and complaints in an empathetic manner.

Cross-trained and backed up other customer service managers.

Solved unresolved customer issues.

Promptly responded to inquiries and requests from prospective customers.

Strong leader of customer support staff.

Trained staff on operating procedures and company services.

Addressed negative customer feedback immediately.

Resolved customer questions, issues and complaints.

September 2008 to May 2010

Sheraton Society Hill Hotel Philadelphia, Pa.

Telephone Operator

Greeted, registered and assigned rooms to guests of hotels or motels.Made and confirmed reservations.Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.Recorded guest comments or complaints, referring customers to managers as necessary.Verified customers' credit and established how the customer would pay for the accommodation.Contacted housekeeping or maintenance staff when guests reported problems.

October 1998 to June 2007

Summerwood Corp. Norristown, Pa.

Shift Manager

Consistently provided friendly guest service and heartfelt hospitality.

Up-sold additional menu items, beverages and desserts to increase restaurant profits.

Promptly and empathetically handled guest concerns and complaints.

Took necessary steps to meet customer needs and effectively resolve food or service issues.

Demonstrated integrity and honesty while interacting with guests, team members and managers.

Recorded customer orders and repeated them back in a clear, understandable manner.

Operated the drive-through window and sales register quickly and efficiently.

Greeted customers and provided excellent customer service.

Correctly received orders, processed payments and responded appropriately to guest concerns.

Pleasantly and courteously interacted with customers.

Served fresh, hot food with a smile in a timely manner.

Resolved guest complaints promptly and professionally.

January 1999 to February 2000

Suburban Woods Nursing Home Norristown, pa

Dietary Aide

Encouraged clients and caregivers to follow recommended food guidelines for well-balanced diets.

Instructed clients in proper meal preparations and diet therapies.

Maintained automated systems for menu management and nutritional data.

Education

1995 Benjamin Franklin High School Philadelphia, Pa

High School Diploma Hotel/Restaurant Management

Cheyney University Cheyney, Pa

Hotel/Restaurant Management

Contact this candidate