Clerk

LATIFAH COOPER

Email: ********@************.***

Address:

City: GRANDVIEW

State: MO

Zip: 64030

Country: USA

Phone: 816-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Hard-working, experienced Data entry Clerk focused on positive results and client satisfaction. Reliable, conscientious and capable of taking initiative.

Educational Background:

High School Dipolma from LINCOLN ACADEMY, Houston TX 1/2001 to 10/2011 (BASIC)

High School Dipolma from Lincoln Academy, Houston TX 1/2001 to 9/2012

Job History / Details:

Summary

Hard-working, experienced Data entry Clerk focused on positive results and client satisfaction. Reliable, conscientious and capable of taking initiative.

Highlights

Exceptional multi-tasker

Listening skills

Service-oriented

Adaptability and responsiveness

Skilled waitstaff

Reading comprehension

Luxury guest services

Event planning

Accomplishments

Reduced number of guest complaints by 96 percent.

Served as large business event planner for conference with more than 300 attendees.

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Handled guest complaints, maintaining a positive dining experience for all rest.

Experience

August 2009 to September 2011

Certfous Kansas city, Mo

Data entry clerk

Made reasonable procedure exceptions to accommodate unusual customer requests.

Addressed and resolved customer product complaints empathetically and professionally.

Provided accurate and appropriate information in response to customer inquiries.

Gathered and verified all required customer information for tracking purposes.

Maintained up-to-date records at all times.

Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

August 2007 to October 2008

Village Shalom of Leawood Leawood, Ks

Server

Managed food delivery for 200 guests for special events Communicated with kitchen staff, dietitians, and doctors to assure compliance with complex and frequently changing dietary needs of clients.Frequently switched between positions as Cold Food prep, Soup Station Chef and Relief Chef mid shift to support changing needs of large industrial kitchen.Supported all kitchen operations when chef was absent.Responsible for daily set up of one station Maintained daily cleanliness of Kosher broiler and fryers.

July 2003 to October 2004

Grand Court of Leawood Leawood, Ks

Banquet server

Responsible for all kitchen operations such as banquet events, buffet lines, room service orders and hotel restaurant.Responsible for all garnishes for main courses, pasta, soups and potages. Prepared coffee-based and other beverages on request; serve prepared pastries and other food items Responsible for daily set up of five stations.Maintained daily cleanliness of broiler and fryers. Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock Prepared food items Examined trays to ensure that they contained required items Executed various kitchen stations and assisted with, meat, fish, saute or pantry Filled beverage and ice dispensers

January 2001 to February 2003

Overland Park Place Overland park, ks

Dining room server

Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices Informed patrons of establishment specialties and features Helped with preparation, set-up, and service for catering events Greeted guests and sat them at tables or in waiting areasInspected dining and serving areas to ensure cleanliness and proper setupKept dining room and kitchen area clean by performing cleaning and laundry duties Kept drink stations clean and ready for serviceKept ice bins filledLoaded dishwashers and hand-washed items such as pots, pans, knivesLoaded trays with accessoriesLocated items requested by customersPerformed dishwasher dutiesPerformed serving, cleaning, and stocking duties in establishments

September 2000 to November 2001

Brighton Gardens by Marriott Mission, Ks

Banquet server

Responsible for all garnishes for main courses, pasta, soups and potages.Responsible for all kitchen operations such as banquet events, buffet lines, room service orders and hotel restaurant.Responsible for daily set up of five stations.Maintained daily cleanliness of broiler and fryers.Filled beverage and ice dispensersGreeted guests and sat them at tables or in waiting areasHelped with preparation, set-up, and service for catering eventsInspected dining and serving areas to ensure cleanliness and proper setup

April 1997 to August 2000

Manor Care health Service Overland Park, Ks

Banquet server

Executed various kitchen stations and assisted with, meat, fish, saute or pantryFilled beverage and ice dispensersExecuted daily production lists and goals.Examined trays to ensure that they contained required items Responsible for all garnishes for main courses, pasta, soups and potages.Responsible for all kitchen operations such as banquet events, buffet lines, room service orders and hotel restaurant.Drove food costs down by 33 percentage by effectively improving inventory procedures and reducing spoilage levels.

Education

2009 Concorde Career College Kansas City, mo

Certificate Insurance billing and coding Specialist

1999 Lincoln Academy Houston, Texas

High School Diploma

Affiliations

Parent teacher Association 2005-current

Sheffield Family life Center Women's ministry 2011

Young Adult ministry association 2006-2011

Caperumn Missionary Baptist church Financial Clerk 2005- 2011

Feed the people ministry

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