Customer Service Representative

Jennifer Cerami

Email: ********@************.***

Address:

City: Erie

State: PA

Zip: 16509

Country: USA

Phone: 814-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Educational Background:

High School Dipolma from Penn State Erie, The Behrend College, Erie PA 1/2001 to 5/2008 (International Business)

High School Dipolma from Penn State Erie, The Behrend College, Erie PA 1/2001 to 9/2012

Job History / Details:

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Trusted key holder

Exceptional communication skills

Sharp problem solver

Floor set design expertise

Adaptive team player

Training development

Cash management

Cash flow management

Credit card processing

Strong organizational skills

Fast learner

Accomplishments

Financial

Compiled inventory lists and worked with vendors for product pricing and special orders.

Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100 percentage accuracy rate.

Monetary Transactions

Handled cash, check, credit and automatic debit card transactions with 100 percentage accuracy.

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Work Experience

February 2010 to Current

Old Navy Erie, PA

Pricing Specialist

-Lead a team in the execution of markdowns, signage and marketing

-Support the ongoing pricing and promotional integrity of the store

-Perform opening and closing duties, as well as lead employees during business hours

-Drive productivity, profitability, and sales through customer service

April 2005 to February 2010

Old Navy Erie, PA

Sales Assosciate

-Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

-Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

-Received multiple reviews acknowledging my level of dedication to excellent customer service.

Educational Background

2008 Penn State Erie, The Behrend College Erie, PA

Bachelor of Science International Business

Member of the Lion Ambassadors

Member of Honors Program for first two years of college career

2008 Penn State Erie, The Behrend College Erie, PA

Bachelor of Science Finance

Member of Finance Club

Contact this candidate