Receptionist

Ninoshka Rigby

Email: ********@**-*******.***

Address:

City: Brooklyn

State: NY

Zip: 11236

Country: USA

Phone: 347-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Receptionist :

Customer Service Expert, MS Word, Powerpoint, and Excel, Adept Written/Verbal Communicator, Energetic, results-oriented team-player eager to bring my strong administrative skills to a growing company who needs top-level support.

Educational Background:

High School Dipolma from John Bartram High School, Philadelphia PA 1/2001 to 1/1999 (General)

Job History / Details:

Career Overview

Receptionist

Customer Service Expert, MS Word, Powerpoint, and Excel, Adept Written/Verbal Communicator, Energetic, results-oriented team-player eager to bring my strong administrative skills to a growing company who needs top-level support.

Skill Highlights

Word Excel PowerPoint Windows Vista/XP

Travel administration

Administrative support

Schedule management

Attention to detail

Filing and data archiving

Patient charting

Insurance eligibility verification

Medical terminology

Patient scheduling

Core Accomplishments

Calendaring:

Planned all meetings and travel for CEO.

Training

Responsible for training all new employees to ensure continued quality of customer service.

Patient Charting

Retrieved and re-filed patient charts in proper sequence to maintain organization and up-to-date paperwork information.

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Scheduling

Corresponded with patients through phone, fax, email and in person to schedule appointments and answer inquiries.

Medical Records

Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system.

Patient Assistance

Assisted patients with application for Medi-cal, Medicare and initial appeals for payments.

Patient Billing

Contacted patients for unpaid claims for HMO, PPO and private accounts and performed friendly follow-ups to ensure proper payments were made according to contracts.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Professional Experience

June 2007 to September 2008

We Transport/Towne Bus Plainview, NY

Bus Attendant

Assisted clients on and off the bus.

Maintained clients safety at all times.

Helped clients into and out of their seats.

Secured wheelchairs, seatbelt's, and car seats at all times.

Supervised all clients while being transported.

January 2008 to May 2008

Thelma Feldman Flushing, NY

Companion

Encouraged Thelma to take her medication daily.

Aided Thelma with daily household chores and needs.

Accompanied Thelma to doctor's appointments, supermarket, bank, and laundry.

January 2007 to July 2007

Segue Staffing Melville, NY

Customer Service

Customer service and clerical support.

Supervised a large group of people.

Enjoyed working with co-workers, customers, and clients.

01/04 to 11/06

Executive Motors Bridgeton, NY

Receptionist

Worked in a fast paced environment.

Monitored all office equipment and orders.

Updated and maintained file and storage room.

Sorted mail, facsimile, files, and daily invoices.

October 2002 to December 2003

PNR Financial and Information Services New York, NY

Administrative Assistant

Handled billing inquiries and expense reports.

Interacted with a lot of different clients

Arranged travel and car reservations for some of our clients.

Enjoyed doing court appearances and credit repairs.

May 2001 to March 2002

Dr. Lawrence S. Forgacs New York, NY

Medical Receptionist

Verified patients' insurance

Assembled patients' demographics and maintained records of newly admitted patients.

Generated and compiled daily billing statements

Collected all patient payments and gathered all charts

Managed medical supply inventory, insurance records, and patient charts

Provided efficient customer service to clients.

Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes.

Reviewed and explained insurance plans to patients to guarantee full understanding of payment policies and procedures.

Updated patient accounts and information on a daily basis.

Education

John Bartram High School Philadelphia, PA

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