Bookkeeping

DEBBY ESPOSITO

Email: ********@**************.***

Address:

City: Marietta

State: GA

Zip: 30066

Country: USA

Phone: 770-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Seeking challenging position using abilities developed through experience, education and proficiency with opportunity for professional growth based on performance.

Educational Background:

High School Dipolma from Quinnipiac University, Hamden CT 1/2001 to 5/1990 (Accounting)

Job History / Details:

Summary

Seeking challenging position using abilities developed through experience, education and proficiency with opportunity for professional growth based on performance.

Highlights

Expert in QuickBooks Pro

Bookkeeping

Self Starter

MS Word/ Excel

Dependability

Attention to detail

Fast learner

Top performer

Experience

March 1994 to Current

City Wide Lawn Maintenance Marietta, GA

Bookkeeper

Currently working with Quick Books Pro 2010 Accounting Software.

Successfully handle and set up customer accounts.

Handle all A/R, A/P, G/L and Monthly Bank Reconciliations.

Complete weekly check runs.

Payroll for 5 employees

Experience in collections on past due accounts.

Maintain excellent customer service skills at all times.

Maintain great organizational skills and multitasking skills.

November 2010 to Current

Alorica Kennesaw, GA

Customer Service/ Subject Matter Expert

Effectively manage high-volume of inbound and outbound customer calls.

Provided customer service to Federal and Government employees on agovernment project for health care benefits.

Assisted employees with enrolling them in their 2011 benefits for dental and vision.

Promoted to Verizon Wireless project to provide best customer service to customers.

Addressed and resolved customer product complaints empathetically and professionally.

Improved customer ratings by 100 percentage .

Accurately documented, researched and resolved customer service issues.

Promoted within Verizon to Assumption of Liability Department. In charge of creating new accounts and running credit reports.

Provisioned to handle customer's sensitive personal information.

Recently promoted to Subject Matter Expert (SME).

Manage 10- 12 employees training and assisting them to provide best customer service to all customers.

Developed effective relationships with all call center departments through clear communication.

June 1994 to October 2010

Atlanta Journal Constitution Atlanta, GA

Customer Service

Collect customer feedback and made process changes to exceed customer satisfaction goals.

Work with upper management to ensure appropriate changes are made to improve customer satisfaction.

Communicate with customers to insure proper delivery of their newspaper.

Act professionally and patiently when addressing negative customer feedback.

October 1993 to September 1995

Peasant Restaurants Inc Atlanta, GA

Accounts Payable Specialist

Handle all A/P for Eleven Mick's Restaurants.

Eight in Atlanta Area and three out of state.

Code and enter all invoices to be processed for payment.

Worked with restaurant management to reconcile any disputes on invoices.

Excellent phone skills with vendors regarding any A/R issues on invoices.

Reconcile monthly vendor statements.

Prepare accounts payable aging reports.

August 1990 to October 1992

Harper Buffing Company Meridan, CT

Staff Accountant

Performe complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations.

Manage accounting operations, accounting close, account reporting and reconciliations.

Handle A/P, A/R, G/L, Payroll for 40 employees and Monthly Bank Reconciliations.

Compute daily salesman commissions, billed customers accurately and collect on delinquent accounts for 800 customers.

Education

Quinnipiac University Hamden, CT

Bachelor of Science Accounting

Additional Information

Reliable and responsible. Extremely organized and exceedingly proficient. Possess personal dedication to producing timely and cost-effective results. Willing to do whatever needed to meet established goals.

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