Customer Service Representative
Resume:
Pamela Haskell
Email: abop3f@r.postjobfree.com
Address:
City: Lewiston
State: ME
Zip: 04240
Country: USA
Phone: 207-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. A dept at working in diverse retail and customer service environments. Over four years experience in sales, account management and training.
Educational Background:
High School Dipolma from Quabbin Reg Jr/Sr High, Barre MA 1/2001 to 6/1992 (Business Prep)
Job History / Details:
Career Overview
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Adept at working in diverse retail and customer service environments. Over four years experience in sales, account management and training.
Core Strengths
Cash management
Inventory control
Multi-line phone usage
Adaptability
Strong organizational skills
Excellent communication skills
Fast learner
Proficient in cash management
POS systems expert
Work Experience
March 2012 to September 2012
Lowe's Presque Isle, ME
Pro Sales
Provided support to Pro Sales Specialists with high focus on budgets, daily customer service, and floor support for entire store.
November 2011 to March 2012
Lowe's Presque Isle, ME
Customer Service Assoc IV
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Computed accurate sales prices for purchase transactions.Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Assisted customers in person and via telephone.Trained new employees by providing knowledge of specific store tasks and policies.Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
April 2007 to November 2011
Lowe's Presque Isle, Me
Cabinet Sales Specialist
Designed kitchens and bathrooms for clients using measurements, blueprints and CAD drawings. Provided assistance to said clients such as flooring, lighting, paints. Provided credit solutions to clients to allow them to purchase their dream projects.
August 2007 to April 2007
Lowe's Presque Isle, ME
Customer Service III
Developed reputation as an efficient service provider with high levels of accuracy.Guaranteed positive customer experiences and resolved all customer complaints.Replenished merchandise shelves with items from the stockroom.
Prevented store losses using awareness, attention to detail and integrity.
Dedicated to continuously improving sales abilities and product knowledge.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Trained new employees by providing knowledge of specific store tasks and policies.Assisted customers in person and via telephone.Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Greeted customers entering the store to ascertain what each customer wanted or needed.Described product to customers and accurately explained details and care of merchandise.
October 2006 to July 2007
Slopes Presque Isle, ME
Server
Waitress
August 2005 to August 2006
Bruso's Liquor Stores Ware, MA
Assistant Manager
Earned management trust by serving as key holder, responsibly opening and closing store.Greeted customers entering the store to ascertain what each customer wanted or needed.Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Trained new employees by providing knowledge of specific store tasks and policies.Communicated with vendors regarding back order availability, future inventory and special orders.Accurately balanced cash drawer after every shift.Compiled weekly monetary reports and records for store managers.Logged daily shipped and received orders. Payroll using outside vendor and Quiken.
September 2001 to August 2005
Leader Home Centers Barre, MA
Admin Assistant to Outside Sales Team
Processed purchase orders, researched product and services from known vendors to create estimates for contractors and floor customers. Andersen Window specialist. Provided floor support.
Educational Background
1992 Quabbin Reg Jr/Sr High Barre, MA
High School Diploma Business Prep
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