training

Theresa Stranzl

Email: ********@*************.***

Address:

City: Whitestone

State: NY

Zip: 11357

Country: USA

Phone: 917-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

High-performing Executive with 14 years of Retail Management experience. In-depth knowledge of business driving operations at all levels. Demonstrates proficiency in staffing, training and development, merchandising, client relations, strategic planning, and event execution.

Educational Background:

High School Dipolma from Berkeley College of Business, New York NY 1/2001 to 7/1995 (Fashion Merchandising and Management)

Job History / Details:

Executive Profile

High-performing Executive with 14 years of Retail Management experience. In-depth knowledge of business driving operations at all levels. Demonstrates proficiency in staffing, training and development, merchandising, client relations, strategic planning, and event execution.

Skill Highlights

Ability to identify problems and needs and implement alternative courses of action

Effective time management to accommodate multiple demands of changing business climates

Vision to accurately predict future business trends and patterns via strong communication with Central partners and ground intelligence of clients and sales personnel

Skilled in keeping a group of leaders "on track" and moving towards achievement of one common goal

Good communication skills that result in coaching sessions promoting subordinates to next levels

Analytical of own strengths and weaknesses in order to develop and meet personal goals that are motivating

Core Accomplishments

Business Management

Managed retail businesses upwards of $90M in yearly net volume.

Accountable for profit and loss at both departmental and store levels.

Developed key core businesses that became drivers of large volume opportunities.

Managed and executed Inventory Control procedures once per year.

Headed competitive shopping excursions in order to communicate results and react accordingly to eliminate future pricing and product discrepancies.

People Development:

Trained Junior Executives on Business Analysis Skills, Leadership Principles, Customer Service, Coaching and Development, and Maximizing Opportunities.

Mentored and coached employees utilizing both daily developmental tools, as well as seasonal and yearly reviews.

Project Management:

Spearheaded Professional Relationship Programs resulting in growth of client sales by more than 3 percentage and repeat client business by 5 percentage in one year.

Participated in major Corporate project analyzing core shopping habits of clients and how to satisfy various groups' needs with greatest impact.

Hand picked several groups to act as additional peer leaders of Customer Service, Training Partners, and Loyalty Mentors and directed them monthly on ongoing skills practices.

Oversaw all Corporate initiated ideas and actions at store level.

Human Resources:

Conducted periodic Recruitment trips in order to source highly qualified Executives and Sales Professionals in order to establish strong bench.

Assessed individuals via in-depth interview processes in order to provide growth opportunity and reduce turnover.

Professional Experience

October 2011 to Current

Bloomingdales Hackensack, New Jersey

Group Manager RTW, Fashion Accessories, Shoes, Fine Jewelry

Accountable for business growth, client development and retention, and overall customer satisfaction in these areas of business.

Built strategic alliances with Operations and Human Resource partners in-store, as well as Vendor and Central Buying and Marketing partners to achieve business results vs. Plan and LY.

Defined strategy and business plans for key business drivers, such as Private Label Aqua, Tory Burch, DKNY, and Rebecca Minkoff and surpassed goals consistently.

Launched new business such as Ted Baker to surpass its first season goal by more than 50 percentage .

Managed team of 6 Junior Executives. Managed team of over 100 Sales Professionals.

Member of Executive Management Team.

Further developed Specialist and Brand Ambassador program, accurately matching positions with skilled individuals in order to maximize vendor profits.

Outperformed revenue goals through proactive planning of incremental events, as well as storewide events. Communicated objectives, gained store and central buy-in, assigned goals and provided feedback, and monitored daily.

Gained rank in significant core businesses such as Tees and Denim vs. LY via strong coaching of Specialists and constant feedback to partners. Implemented new Supervisory job position of Denim Shop Manager by analyzing and adjusting staffing, in order to create stronger presence to drive sales and enhance fitting room selling.

Continuously focused on powerful selling techniques in order to drive IPT, SPH, and AUS monthly.

9/28/2012 12:00:00 AM

February 2009 to October 2011

Bloomingdales New York, New York

Manager of Customer Loyalty

Directed the overall customer satisfaction experience of an $800M yearly volume operation. Analyzed data daily in Net Promoter System of customer responses and reacted and acted accordingly.

Created new business driving applications by analyzing shopping patterns of tourists, customers, potential clients, and loyal clientele. Trained over 2,000 Sales Professionals on use of new online clienteling system. Provided continuous training on mastery of such tool. Coached same Sales Professionals on establishment of repeat business via effective outreach of email and personal phone call.

Generated new business through event promotion and execution from small to large scale.

Spearheaded initiatives to establish Cross-shopping amongst various departments to gain greater share of customer wallet.

Strengthened company's business by leading implementation of Customer Service Ambassadors as eyes and ears of Sounds of Selling.

September 2008 to February 2009

New York, New York

Group Manager RTW

Headed 3 floors of Women's RTW, encompassing over $90M in yearly sales volume.

Enhanced struggling political relationship with key brand, Theory, via honest communication, reassessment of Specialists, and review of floor layout, resulting in Theory achieving over $2M in growth, ending year as number 1 sales driver storewide.

Managed 14 Junior Executives and over 450 Sales Professionals.

Held strong partnerships with Central Executives, including Buyers and Planners. Met weekly to review business trends and implement strategies to effect sawtooths. Communicated regularly top and worst sellers in order to effect future buys. Effectively launched and exited various businesses.

Negotiated several new Specialist contracts in order to create stronger brand identify of growing businesses.

August 2002 to September 2008

Lord and Taylor Various, New York

Divisional Sales Manager

After a series of promotions in various departmental management experiences for the prior 6 years,

Accountable for over $60M in yearly sales volume, including overall customer satisfaction.

Managed, executed, and monitored floor layout and merchandise placement, as well as flow of goods in and out of store daily, weekly, and monthly.

Oversaw accurate pricing and signing of goods.

Participated in creating visual displays, ensuring trends were promoted in enticing and exciting manners.

Seasonally reviewed total store layout and revamped floor plans based on square footage, vendor identification and importance, and volume plans.

Education

Berkeley College of Business New York, New York

Associate of Science Fashion Merchandising and Management

With Honors

Full Scholarship

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