Customer Service Representative

Danielle Gardner

Email: ********@*****-********.***

Address:

City: Columbus

State: OH

Zip: 43229

Country: USA

Phone: 614-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Educational Background:

High School Dipolma from Bartram High School, Philadelphia PA 1/2001 to 6/1991 (business)

Job History / Details:

Summary

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Highlights

High customer service standards

Skilled in call center operations

Conflict resolution proficiency

Adheres to customer service procedures

Strong problem solving ability

Persuasive speaker

Troubleshooting skills

Negotiation competency

Committed to maintaining data integrity

Accomplishments

Trained new call center representatives and assisted in their development by continuing to be a mentor to various new hires.

Consistently commended by superiors for resolving volatile customer situations quickly and courteously.

Experience

March 2007 to Current

Insight Communications Columbus, Ohio

Customer Service Rep

Effectively answering a high-volume of inbound customer calls, providing accurate and appropriate information in response to customer inquiries.

January 2005 to February 2007

Affinion Group Westerville, Ohio

Customer Service Rep

Addressed customer service inquiries in a timely and accurate fashion.

Education

1991 Bartram High School Philadelphia, Pennsylvania

High School Diploma business

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