customer service professional

Tawny Byrd

Experienced customer service professional looking for opportunities in office/customer

service employment

Gardena, CA

Summary

Experience

Los Angeles, CA

**/****

- 01/2011

Macy's

Some of my duties were to; Answer customer questions regarding store merchandise,

department information and pricing, assisted customers in person and via telephone and to

Maintain cleanliness and presentation of stock room and production floor.

Los Angeles, CA

07/2010

- 12/2010H D Sportswear

Retail Office Assistant

I assisted in all areas of Administrative work including data entry, receptionist

duties, file organization, research and development, and establishing new customer

relations through telephone contact and sales activity.

Torrance, Ca

01/2012

- presentStar Technologies

Call center

Answer phones and respond to customer requests.

Sell product and place customer orders in computer system.

Provide customers with product and service information.

Upsell products and services.

Transfer customer calls to appropriate staff.

Identify, research, and resolve customer issues using the computer system.

Follow-up on customer inquires not immediately resolved.

Complete call logs and reports.

Responsible for calling on and developing relationships with potential referral sources

Education

Torrance, CA

North Torrance High

Additional info

More Additional Info

Career Overview

Motivated customer service representative with over 1 year retail experience in a fast-

paced environment.

Fast learner Energetic work attitude Creative problem solver Telephone Inquiries Fast

learner Energetic work attitude Creative problem solver Telephone Inquiries

Strong organizational skills

Listening skills

Store maintenance Excellent communication skills Strong organizational skills

Store maintenance Excellent communication skills

Core Strengths

Accomplishments Customer Service Consistently received positive feedback from guests

and created repeat business by developing long-term relationships with customers.

Handled guest complaints, maintaining a positive dining experience for all.

Customer Interface Greeted customers upon entrance.

Assisted customers over the phone regarding store operations, product, promotions and

orders.

Social Links

http://www.linkedin.com/pub/tawny-byrd/45/476/68a

Personal Info

Email address: *********@*****.***

Documents

Resume: Byrd-Customerserviceresume (1) (1).docx

Resume: Byrd-Customerserviceresume (1) (1).docx

Resume: Byrd-Customerserviceresume (1) (1).docx

Resume: Byrd-Customerserviceresume (1) (1).docx

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