Manager

Jeannette Fralin

Email: ********@****************.***

Address:

City: Columbus

State: OH

Zip: 43207

Country: USA

Phone: 614-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Accomplished Manager with extensive experience in front-of-house and back-of-house operations. Prove ability to cut costs and decrease staff turnover.

Educational Background:

High School Dipolma from Columbus Technical Institute, Columbus OH 1/2001 to 6/1972 (Business Administration)

High School Dipolma from Bartender Institute, Columbus OH 1/2001 to 9/2012

Job History / Details:

Summary

Accomplished Manager with extensive experience in front-of-house and back-of-house operations. Prove ability to cut costs and decrease staff turnover.

Highlights

Staff training/development

Extensive food/beverage knowledge

Large event catering

Special event catering

Party planning

Ability to handle fast-paced environment

Knowledge of inventory practices

Knowledge of products and selections

Management and leadership experience

Accomplishments

Managed food delivery for 200 guests for special events.

Inspected dining and serving areas to ensure cleanliness and proper setup.

Staff Development:

Trained staff in policies, procedures and Guest Path.

Customer Service:

Ensured superior customer service by pleasing one guest at a time.

Experience

June 2012 to Current

Nationwide Arena Columbus, Ohio

Catering Operations Manager

Hands on management of day to day operations of Catering.

Carefully interviewed, selected, trained and supervised staff.

Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.

Organized special events, including receptions, promotions and corporate luncheons.

Correctly calculated inventory and ordered appropriate supplies.

Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.

Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.

Developed and maintained exceptional customer service standards.

Ensured proper cleanliness was maintained in all areas of the bar and front of house.

Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Optimized profits by controlling food, beverage and labor costs on a daily basis.

Led and directed team members on effective methods, operations and procedures.

Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.

9/28/2012 12:00:00 AM

9/28/2012 12:00:00 AM

March 2004 to June 2012

Nationwide Arena Columbus, Ohio

Catering/Restaurant Supervisor

Hands on management of day to day operations of Catering and Time Warner Restaurant

Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.

Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.

Scheduled and directed staff in daily work assignments to maximize productivity.

Efficiently resolved problems or concerns to the satisfaction of all involved parties.

Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.

Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.

Developed and maintained exceptional customer service standards.

Optimized profits by controlling food, beverage and labor costs on a daily basis

Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.

Oversaw front of house personnel to maintain adequate staffing and minimize overtime.

Performed restaurant walk-throughs to gauge timeliness and excellent service quality.

Conducted timely performance evaluations for all front of house staff.

Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.

Carefully prepared weekly payroll to keep up with projected revenue for the week.

Worked closely with the chef and cooks to determine menu plans for special events or occasions.

Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant and catering.

March 2004 to September 2006

Cooper Stadium Columbus, ohio

Concession Supervisor

Supervised 2-3 concession stands.

Conducted timely performance evaluations for all front of house staff.

Performed Maintained a safe working and guest environment to reduce the risk of injury and accidents.

walk-thoughts to gauge timeliness and excellent service quality.

August 2003 to October 2004

Nationwide Arena Columbus

Concession Supervisor

Supervising of commissary employees, including scheduling and training on policies, procedures, duties and activities Verifying receiving slips and forwarding invoices; verify inventory.

Ensure correct stock has been delivered Ensure product quality.

Keep abreast of sanitation laws; ensure proper sanitation procedures are followed.

Communication and organizational skills and the ability to analyze data and make decisions.

Education

Columbus Technical Institute Columbus, Ohio

Associate Degree Business Administration

Bartender Institute Columbus, Ohio

Certification Bar Management

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