Engineer Software
Resume:
ERIC L. STEVENS
Carencro, LA **520
WORK 337-***-**** (cell)
HOME 337-***-****
******@***.***
WORK EXPERIENCE:
September 2011 - Present Information Systems
Director, Louisiana School for the Deaf and Visually Impaired
Direct Information Systems department and manage four support personnel.
Responsible for all computer and network functions for a two school campus
that includes the district offices. I implement necessary procedures and
policies to ensure efficient operation of the department. Support ongoing
technology and implement new systems as needed to support the education
process for the states deaf and blind students. Also provide support for
the state special school district.
September 2009 - August 2011 Director of Information
Systems, Women and Children's Hospital
Manage all aspects of the computer system and telecommunications for the
hospital, doctors, and support staff. Report directly to the Chief
Financial Officer on daily operations of the system or when problems occur.
Plan and implement new hardware, software, and infrastructure additions to
include a new medical office building. Implement Meaningful Use and all
EMR/EHR technology. Support HMS, Promed, McKesson HPP, HSM, and other
hospital software. Manage technical staff and vendors that the hospital
employees. Responsible for technology budget and planning. Must work with
department directors and administration on various technology projects.
April 2005 - September 2009 Helpdesk/Desktop Support
Coordinator, Opelousas General Health Systems
Support hospital and medical staff in all aspects of computer and network
technology to include installation and service of desktop computers,
servers, and printers. Configuration and maintenance of wireless devices
to be used with hospital information systems (Safety Med, Clinician View,
AS400 sessions, etc.). Install and configure various operating systems and
applications to include Windows Server 2003 and Windows XP. Plan and
implement new storage systems (SAN and NAS). Support various McKesson
software products like HBOC and Horizon software. Assist in the migration
from McKesson HBOC to Star Horizon system for EMR/EHR (Meaningful Use).
November 2004 - April 2005 Network Service Engineer, Fuji Medical
Systems, USA
Perform the installation and maintenance of medical imaging servers,
networks, workstations, and software to include of PACS (Picture Archiving
and Communications System), CR (Computed Radiology) and digital imaging
printers. Assist hospitals in the design and implementation of all aspects
of medical imaging computer networks and systems. Configure Windows OS,
networking components, and installation of applicable applications.
October 2003 - November 2004 Field Service
Engineer, Agfa Corporation
Design, installation, maintenance, and management of network and computer
systems to support hospital radiology systems. Includes the setup and
configuration of Windows 2000, NT, XP, Sun Solaris and various network
switch technology. Use Lotus notes to manage email and daily schedule and
tasks. Perform maintenance and monitoring of PACS (Picture Archiving and
Communications System), CR (Computed Radiology), display and client viewing
systems to include Dell, Compaq, EMC, and Sun. Also perform installation
and maintenance of various printers and film processors. Establish and
maintain good customer relationships.
May 1998 - October 2003 Systems Engineer, Dell Incorporated
(Computer Corporation)
Installation of enterprise storage systems to include Storage Area Network
(SAN), Network Attached Storage (NAS), Microsoft Cluster (MSCS), and all
related hardware and software. Setup of computer systems from box to full
operation to include installation and the setup of Microsoft Windows 2000,
NT and Novell Netware. Attach storage systems to Microsoft, Netware, Unix,
AIX, and Solaris servers. Responsible for providing pre/post sales
technical support, provide pre/post sales trouble shooting and repair of
Dell products, provide technical training to customer hardware support
teams and helpdesk personnel, recommend and create Dell product
configurations - optimized for specific customer environment.
April 1995 - May 1998 Richland School District One,
Coordinator of Information Systems
Supervise staff of 20, consisting of software and hardware support
personnel. Responsible for installation, maintenance, planning, designing,
and repairing of district Novell, Unix, and Windows local and wide area
networks consisting of over 5,000 computers and 60 networks using both IPX
and TCPIP. Assist the Director of Information Resource Management in the
conversion of the district administrative system from a SCO Unix system to
a HP Unix base system. Review and approve all technology purchases.
January 1993 - March 1995 South Carolina Department of Health and
Environmental Control, Information Resource Coordinator II
Implementation of the Patient Automated Tracking System (PATS) and related
data processing software and hardware. Install and maintain Novell
networks in state's 46 counties. Serve as technical liaison between 13
health districts and central office. Manage health district's 3270 and
SNA gateway mainframe equipment. Install and maintain both local area
networks and wide area networks.
May 1991- January 1993 Network Enterprises Inc., Computer
Technician
Manage service department for network business and storefront. Install
data processing and computer equipment and software on networks. Instruct
clients to properly use equipment. Build computers, design data transfer
systems, and troubleshoot network problems.
July 1990 - May 1991 Genesis Computer Services, Computer
Technician
Repair, build, and install computers and data equipment. Install and
maintain computer networks and systems software.
EDUCATION:
U.S. Air Force Technical Training School, Administrative Specialist,
December 1985
Central Texas College, Computer Science
USAF Noncommissioned Officer Leadership School
USAF Supervisory Training Course, April 1988
Midlands Technical College, Various Continuing Education Courses
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