Property Manager, Customer Service, Accounts Receivable and Payables.

CHRISTINA HOFFER

**** ******** ****** *. ******, Ohio 43055

740-***-**** (C) ***********@*****.***

PROFILE

Results driven, resourceful professional with solid skills. Experienced in front office, accounts receivable and payable, record filing, and administrative skills within fast paced, client-focused environments. Excellent written, verbal, and interpersonal communication skills. Creative problem solver able to identify and resolve concerns expeditiously. Approaches difficult situations with tact and diplomacy.

* Property Management (SEC 8)

Teller / Vault Teller

Office and Account Management

Utilization of office equipment

Outstanding customer service

Excellent phone etiquette

Microsoft Office

Internet navigation & email correspondence

Filing numerically & alphabetically

WORK EXPERIENCE

Millennia Housing Management Ltd

Property Manager (LIHTC) 6/07-Current

Oversee the day-to-day implementation of management's policies, procedures, and programs that will assure a well managed and well maintained residential community. Place maximum emphasis on positive response to the concerns and needs of the residents, environmental health and safety, and quality programs, in coordination and conjunction with the company's goals and objectives. Perform all duties in full compliance with Fair Housing and Equal Opportunity regulations.

* Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas.

* Direct collection of monthly assessments, rental fees, and deposits and payments.

* Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance.

* Investigate complaints, disturbances and violations and resolve problems following management rules and regulations.

* Plan, schedule, and coordinate general maintenance, major repairs, and remodeling or construction projects for commercial or residential properties.

* Manage and oversee operations, maintenance, administration, and improvement of commercial, industrial, or residential properties.

* Negotiate the lease or development of property and complete or review appropriate documents and forms.

* Maintain records of rental or usage activity, special permits issued, maintenance and operating costs, or property availability.

* Determine and certify the eligibility of prospective tenants, following government regulations.

* Prepare detailed budgets and financial reports for properties.

Christine Hoffer

Resume

Page 2

Fiberglas Federal Credit Union

Vault Teller / Call Center / Teller 2000-2007 Filled orders for currency and coins, and counted and recorded cash deposits in vault of credit union: Counted currency, coins, and checks received for deposit in vault. Totaled currency and checks to verify amount on deposit slip or other form. Recorded deposit in customer account record. Removed specified amount of currency and coins from vault. Recorded amount of cash shipped. Counted and recorded large denomination bills, mutilated currency, by hand and using currency-counting machine, for shipment to Federal Reserve Bank. Balanced transactions for day, using computer or calculator, and records results.

* Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.

* Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.

* Enter customers' transactions into computers to record transactions and issue computer-generated receipts.

* Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.

* Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.

* Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.

* Order a supply of cash to meet daily needs.

* Receive and count daily inventories of cash, drafts, and travelers' checks.

* Prepare and verify cashier's checks.

* Sort and file deposit slips and checks.

EDUCATION & TRAINING

* Etiquette for Difficult Residents - Certificate

* Certified Occupancy Specialist

* Tax Credit Certified

* Fair Housing Certified

* All Star and Merit Course Certificates

* Graduate - Lakewood High School

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