Customer Service Sales

Lillian Cruz

** ***** *** ***** *******, NY *****

716-***-****

************@*****.***

PROFILE

Results-oriented, dependable professional experienced in customer service. Excels in fast paced environments as well as works well independently and as part of a team. Committed to excellence; while adapting quickly to diverse management and clientele styles. Excels in meeting objectives through use of independent action, prioritisation, and persistence. My leadership skills are based on the use of humor, positive attitude, and high standards to motivate staff to excellence.

SKILLS

Communication Analytical Bi-lingual: fluent in both oral and written Spanish. Excellent interpersonal skills, phone manner, and office etiquette. Innate relationship-building qualities. Accurate efficient, and detail-oriented Strong analytical and organizational skills. Strong written and oral communication skills

Experience

ACS Niagara Falls, NY

June 2011-October 2011

Bi-linqual Customer Service Rep for the Department of Education. High volume call center, assisted prospective students and parents of students with applications for financial aid and various Government loans

CenterOne Buffalo, NY

September 2007 - Jan 2011

Customer Service Rep

Answer and resolve issues regarding credit card billing inquiries such as payments, returns, and sales using excellent customer service skills. Process payments. Also answer incoming calls from banking customer requesting bal, checks cleared and dates of deposits. Also outgoing calls to collect loan debts.

Albertson's Ocala, FL

August 2006 - June 2007

Front End Management/Bookkeeper

Classify, record, and summarize numerical and financial data in order to compile and keep financial records, using journals and ledgers or computers.Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents. Prepare bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks. Compare computer printouts to manually maintained journals in order to determine if they match. Reconcile records of bank transactions. Prepare trial balances of books. Reconcile or note and report discrepancies found in records. Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints. Monitor sales activities to ensure that customers receive satisfactory service and quality goods. Assign employees to specific duties