Manager, Customer Service, Sales, Promotions

EDUCATION

The University of Akron - Akron, OH

Aug 2006-Aug 2010

- Major in Mass Media Communications & minor in Business Administration

- Coursework: Voice Training for the Media, Radio/TV programming,

Regulations in Mass Media, Interviewing, Intercultural, News Writing,

Radio/TV Writing, PR Writing, PR Strategies

- GPA 3.173

Kent State Stark Campus- Canton, OH

Aug 2005-May 2006

- Completed 18 credit hours in Post-Secondary Education.

WORK EXPERIENCE

CBS Radio (92.3 The Fan & 98.5 WNCX) - Cleveland, OH - Event Team

June 2011-Present

- Responsibilities include handling the coordination and execution

of WKRK and WNCX promotional events & social networking

- Setting up of all event materials and games (tables, prize wheel,

sound system, inflatable)

- Entertaining a crowd with games, music and prizes while

maintaining a professional demeanor at all times

Express Fashions Akron, Ohio-Co-Manager

May 2012-Present

Beachwood, Ohio-Full Time Sales Leader

Feb 2012-May 2012

Canton, OH - Sales Associate

Oct 2010-Feb 2012

- Responsibilities include assisting the store manager in the

hiring, training, and development of all store associates and

sales leaders

- Assist and motivate the store team to meet all company financial goals

- As Brand Co-Manager it is my duty to execute all visual moves

according to Express standard

The University of Akron, Dept. of Telecommunications - Akron, OH - Student

Assistant March 2008-Aug 2010

- Answer, assist and direct all calls to the university on a multi-

line Avaya software phone system

- Train new employees to be familiar with professional phone courtesy

and appropriately troubleshoot calls

- Distribute knowledge of current information about the

administration and changes within the university to parent,

student and faculty inquirers

- Maintain and carry out public relations strategies and emergency

procedures in adherence with university policies in instances of

threatening situations

Cleveland Gladiators Arena Football - Cleveland, OH - Community Relations

Assistant Jan 2010-July 2010

- Assisting in the disbursement of ticket donations to charitable

organizations and groups

- Organization of files and input of data into Microsoft excel software

- Community outreach and assisting in group outings

Cleveland Gladiators Arena Football - Cleveland, OH - Gladiator Goddesses--

Captain Feb 2010-Sept 2010

Jan 2008-Jan 2009

- Performed at all Cleveland Gladiator Arena Football home games

- Numerous community appearances along with promotions and volunteer

work, which represented the Cleveland Gladiators in a professional

manner

- Practices two-three times a week

Fred Martin Nissan- Akron, OH - Hostess/Greeter

Aug 2007-Jan 2008

- Greeting customers and directing them to the correct department

- Obtaining their information for the computer systems

- Assigning them to a salesperson

Cleveland Cavaliers- Cleveland, OH -Cavalier Girls

June 2006-July 2007

- Performed at all Cleveland Cavalier basketball games

- Frequent promotions and appearances through the community supporting

the Cavaliers organization and promoting upcoming events and games

- Worked with many charitable organizations t

- Practices three times a week to prepare for all games and promotions

LEADERSHIP ACTIVITIES

Alpha Delta Pi Sorority - Beta Tau Chapter at the University of Akron

- Pride Leader, Songfest Chair, Bid Day Committee

GLASS (Greek Life Admission Student Services)

Sigma Alpha Lambda - National Leadership and Honors Organization

SKILLS

- Computer: Microsoft Office (Word, Excel, PowerPoint, Access); Adobe

Dreamweaver, Audacity

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