Customer Service Manager

Location:

Apo

Posted:

March 14, 2013

Contact this candidate

Resume:

james varghese

************@*****.***

Logistics Human Resources Managerial

Professional experienced in providing superior dedication to

organizational objectives within a diverse range of capacities. Successful

record for assuming leadership of projects, programs, and initiatives that

promotes efficiency, organizational effectiveness, and job satisfaction.

Solid reputation of providing significant contributions toward

organizational proficiency, effectiveness and business essential services.

Skilled facilitator, team player, resource expert, and problem solver

utilizing advanced interpersonal and business communication skills.

Sustains a professional appearance in fast-paced settings.

. Administrative Expertise

. Customer Service

. Document Control

. Human Resource Information Systems

. Logistics

. Microsoft Office Suite

. Report Generation and Documenting

. Time Management Skills

Education

[pic] High School Graduation [pic]

State Examination Board, Govt. of Kerala, India

[pic] Vocational Higher Secondary Education [pic]

Board of Examination, Govt. of Kerala

[pic] Diploma in Hotel Management and Catering Technology[pic]

Chavara Institute of Management Studies, Cochin

Professional Profile

. Knowledgeable of business and management principles involved in strategic

planning, resource allocation, leadership technique, and coordination of

people and resources.

. Finely tuned analytical & research skills with dedication to clear

communication and presentations with superior time management and

organizational skills.

. Adept at maintaining an exceptional rate of productivity, accuracy, and

efficiency, well organized, proficient with details, and discreet with

confidential information.

. Experienced in conducting management of budget items, ordering,

purchasing and receiving product, merchandise, and equipment.

. Administrative Expertise:

. Arranging Holiday & Vacation Leave

. Background & Drug Screening

. Benefits Coordination

. Employee Scheduling

. Enforcing HR Standards

. Reports Generation

. New Hire Processing

. Orientation & Training

. Payroll Administration

. Policy & Procedure

. Verification of Employment

. Document control

. Experienced maintaining Operations Manager's & Maintenance Manager's

calendars, coordinating travel arrangements and weekly meetings.

. Maintains and reports 100% personnel accountability

. Coordinates with LTF NCOIC for billeting related issues

. Strategic Planning-contributes to the overall success of projects by

seeing the bigger picture and knowing how to break deliverables down into

manageable tasks.

. Project's Assigned-skilled in setting priorities, establishing timelines,

and finding solutions to issues before becoming problematic.

. Strong Communication Skills-combines an approachable style that instills

confidence in others to get the job done on schedule and on budget.

. Effective Team Leadership-employs patience and perseverance, adapting to

cultural differences and maximizing team contributions.

[pic]

Professional Experience

AC FIRST - FOB SHANK, Afghanistan

14 Aug 2011 Till Present

Administrative Assistant

. Provides administrative and general clerical support functions in a

wide array of office related tasks. In addition to word processing,

filing and coordinating the successful completion of day-to-day office

related tasks.

. Responsible for all duties related to the completion and timely

submission of daily and weekly and monthly reports.

. Maintains and reports strength accountability for the maintenance

department personnel on daily basis. Compiles reports and summaries of

work, updates, checks and completes records, forms and documents.

. Composes formats and prepares routine correspondence, reports and