Customer Service Human Resources
Resume:
Samantha N. Panek, LLBSW
***** ********* **. ******, ** 48187
******@*****.***
Objective: Highly motivated and enthusiastic professional, seeking to utilize my experience and education in a position that will aid in the advancement of my career.
- Multitask capable - Quickly adapts new skills - Works well with groups
- Highly accountable - Effective problem solver - Excellent people skills
Education:
Bachelor in Social Work
Eastern Michigan University, Ypsilanti, MI
Professional Experience:
Prevention Specialist January 2013-Present
Hegira Programs Inc., Westland, MI
-Facilitate educational/support groups/programs for schools, parents, and community residents on
ATOD and related prevention issues
-Implement outcome measurement instruments and develop materials needed for programs conducted
-Complete and maintain group notes, attendance, and evaluation for each program facilitated
Program Assistant August 2012-Present
Detoxification and Short-Term Residential Program
Home of New Vision, Ann Arbor, MI
-Implement case recording skills such as progress notes, intake and discharge summaries and services
-Conduct process and resource groups as well as daily meditations
-Perform skills of engagement and motivational interviewing with individuals
Internship January 2012-August 2012
Community Corrections and Recovery Residence Program
Home of New Vision, Ann Arbor, MI
-Implement case management skills for the community corrections program
-Conduct client check-ins to explore obstacles and gauge progress related to treatment plan
-Perform skills of engagement, data collection, contracting, interviewing, intervention, termination,case recording and effective supervision
Community Outreach Project Fall 2011
Head Start of Washtenaw County, Ypsilanti, MI
-Developed and accomplished a career exploration day to EMU for children in Head Start
-Implemented group work, community outreach, and macro practice skills
-Acted as the group coordinator, treasurer, and art director
Administrative Support Assistant September 2010-Present
Kennedy Nemier Insurance Agency, Plymouth, MI
-Telephone intake and customer service assistance
-Maintain new client files and distribute policies
-Update and maintain computer management system
Student Mentor for Summer Bridge Program Summer 2009
Plymouth-Canton Community Schools, Plymouth, MI
-Provided physical and emotional support and guidance for students in program
-Maintained and recorded student evaluations for participation and behavior
-Started out as a volunteer position, which resulted in a paid position
Professional References:
Glynis Anderson, LMSW
CEO and Owner
Home of New Vision, Ann Arbor, MI
*********@***************.***
David Evoy, LMSW
Social Work Advisor and Educator at EMU
Eastern Michigan University, Ypsilanti, MI
*****@*****.***
Kendra Shultz
Case Manager for the Community Corrections Program
Home of New Vision, Ann Arbor, MI
(Now employed at Avalon House)
**************@*********.***
Deborah Wright
Supervisor of the Detoxification and Residential Program
Home of New Vision, Ann Arbor, MI
*******@***************.***
Lisa Kennedy or Karen Nemier
Agency Owners of the Kennedy Nemier Insurance Agency, Inc.
Plymouth, MI
********@*************.***
*******@*************.***
Cheryl Gambrell
Vice President of Human Resources
TNG Worldwide, Novi, MI
248-***-**** Ext. 2961
*********@************.***
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