Human Resource Manager
Resume:
MELISSA MERCHUT
**** **** ******* ****, *******, Arizona 85027
**************@*****.***
HUMAN RESOURCES MANAGER
QUALIFICATIONS SUMMARY
Analytical, dedicated, and accomplished professional, with hands-on experience in human resources, marketing, operations management, and employee management. Enthusiastic to apply strengths in personnel training and supervision, benefits coordination, policy interpretation and implementation, office administration, training curriculum facilitation, as well as financial management/budgeting.
- Adept at listening, interpreting, and assessing diverse needs to provide credible business counsel and guidance; expert in building productive relationships with supervisors, business partners, and customers nationwide.
- Hands-on and influential leader with strong motivation, team building, liaison, and management abilities; capable of consistently satisfying and exceeding company targets and objectives.
- Equipped with interpersonal, organizational, multitasking, and management proficiencies, as well as written and verbal communication skills; complemented with exceptional talent in planning, decision-making, problem-solving, and customer satisfaction.
- Proficient with Microsoft Office Suite (Excel, PowerPoint, and Word), Arizona Health Care Cost Containment System (AHCCCS), Generations, LogMeIn, SpectorSoft, and E-Verify system.
KEY ACCOUNTABILITIES AND ACCOMPLISHMENTS
COMMUNITY OF HELPING ANGELS
- Provided strategic oversight and direction to various employees instilling continuous educational programs involving Occupational Safety and Health Administration (OSHA), Health Insurance Portability and Accountability Act (HIPAA), and Sexual Harassment.
- Assumed human resource functions, including managing employees, monitoring and evaluating their performance, and the employment and discharge of staff.
- Ensured accurate documentation, maintenance, and confidentiality of employees’ and clients’ files in compliance with state and federal standards.
- Worked in cooperation with attorney in creating and publishing a 44-page, 41-section employee handbook; gained membership with Arizona Non-Medical Home Care Association (AZNHA).
- Organized and systematized over 90 forms to secure obligations, provide concise communication about policies, and streamline the employment and employee management processes.
- Won several disputes and unemployment claims that saved company finances.
- Carried out innovative solutions for system and process improvements by implementing Generations Home Care System in order to maximize efficiency and productivity.
- Reviewed, revised, and formatted all 20 units of Companion Aid Caregiver Training Program for all employees to ensure consistent performance of company standard.
- Effectively improved and strengthened employee retention by implementing supplementary insurance, training, continuous education program, annual performance reviews, merit increases (part of annual review), and incentive program (monthly perfect attendance award).
TAKE CHARGE AMERICA
- Effectively performed quality assurance monitoring; attained an average rating of 99.4% from 2009 to 2010.
- Adhered to ISO 9001:2008 certification by providing correct and detailed information to the client regarding program and financial education.
- Handled a revolving portfolio of 550 clients and secured an average 98.4% of objectives by 2010.
- Functioned as member of top performing team in open accounts in October 2007 and March and May 2009 providing high quality service to clients.
- Earned various “You’re Awesome Award” in 2007 (5), 2008 (4), and 2009 (3) for exemplary performance and displaying above and beyond support for other counselor’s clients that needed follow up assistance.
DISCOVER CARD
- Established reputation for demonstrating outstanding performance and gained various awards, such as:
- Certificate of Excellence award in 2005;
- Top Gun awards in 2003 and (2) 2004;
- No Errors awards (3) in 2004;
- Tip of the Hat Award in 2004;
- Rookie of the Month award in 2003;
- Low Average Handle Time awards (3) in 2003;
- Tagging all Card Members awards (2) in 2003;
- Dollar Man award in 2003; and
- Checkered Flag award in 2003.
PROFESSIONAL EXPERIENCE
Office Manager - COMMUNITY OF HELPING ANGELS, PHOENIX, AZ 2010–Present
Counselor III in Open Accounts - TAKE CHARGE AMERICA, PHOENIX, AZ 2005–2010
Contact Center Representative II - PSCU FINANCIAL SERVICES, PHOENIX, AZ 2004–2005
Senior Account Manager - DISCOVER CARD, PHOENIX, AZ 2002–2004
EDUCATION
Master of Business Administration with Concentration in Human Resources Management (2012)
UNIVERSITY OF PHOENIX, PHOENIX, AZ
Bachelor of Science in Criminal Justice Administration (2010)
UNIVERSITY OF PHOENIX, PHOENIX, AZ
PROFESSIONAL TRAINING
Association for Financial Counseling and Planning Education Program 2006–2010
Payment Systems for Credit Unions P.S.C.U Contact Center Program 2004
Discover Card Cardmember Assistance Training Program 2002
PROFESSIONAL AFFILIATIONS
Society for Human Resources Management (SHRM)
University of Phoenix Alumni Association
Business Networking International (BNI) for Community of Helping Angels
Contact this candidate