Customer Service Manager

Rachel Hollis

**** ****** **** ****** *** ** Bedford, TX 76021

Cell: 832-***-**** Email: **************@*****.***

I am a highly motivated, detail-oriented, quick learner and work well under pressure in a fast pace environment with very strong customer service skills, planning and organization skills that balance work and team support in a timely and professional manner. I am experienced in multi-tasking with heavy data input and computer usage. Computer systems include I2 Transportation and Keypoint as well as Microsoft Word and Excel.

Professional Experience

Syncreon 2012-Present

Logistics Coordinator

Provided logistical support and assistance for customers in the US. Work with customers and carriers to arrange proper and timly pick up and delivery of freight.

Duties include

-Setting up delivery date and time for deliveries.

-Inputting delivery information in the system.

-Tracking and tracing shipments for customers.

-Dispatching carriers.

-Bill of Lading preparation

-Maintaining high standards of customer service.

Leading Edge Logistics 2010 2012

Logistics Coordinator

Provide logistical support and assistance for customers located throughout the US, Mexico, and Canada. Work closely with shippers, carriers, and customers for timely pickup and delivery of freight. Handle all aspects of operations for LTL, truckload and special equipment.

Duties include

Quoting customers based on negotiations and carrier tariffs

Entering all shipments into data base

Coordinating pick up with shippers according to customer and shipper requirements

Dispatching carrier

Bill of Lading preparation

Monitoring pickup, transit, and delivery

Maintaining constant communication with carrier and customer and resolving any shipment issues that occur

Preparing daily tracking manifests for customers

Working with custom brokers regarding border crossing

Verifying billing and researching and resolving any descrepancies

Maintaining high standards of customer service

Aurum Strategies 2009-2010

Accounts payables and receivables assistant

Assist accounting manager in all aspects of accounting. Duties included

Assist in maintaining billing system

Reconciliation of accounts

Prepare and export documents

Follow up on collections and allocation of payments

Maintain listing of accounts payables and receivables

Receive and verify invoices

Filing, phones, and assisting customers as needed

Kindercare 2008-2009

Teacher

Worked as a teacher for the four year old class. Excellent personal motivation with the ability to work in a team environment. Focused, dependable and multitasked oriented, and able to adapt effectively to challenging and emergency situations. Well developed skills in prioritizing, organization, decision making, time management and communication skills.

- Greeting children and parents

- Planning a daily/monthly curriculum for children

- Planning daily meals for children

- Was voted best classroom of the month

- Planned activities for monthly themes

- Used a variety of instruction methods including dance, art, music, story telling and games to instill learning

Texas Borders 2003-2008

Waitress/Bartender

Worked as a bartender and waitress while attending college. Extensive knowledge of providing customer service, including customer needs assessment, meeting quality standards for service and evaluation of customer satisfaction. Strong communication and interpersonal skills and abilities. Duties included

Greeting customers and escorting to tables

Writing food and drink orders

Entering orders into computer

Memorizing menu

Collecting payment

Education

` - TCC 2012 Present

Early childhood education

Houston Community College 2005-2007

Early childhood education

Blinn Jr. College 2002-2003

Early childhood education / psychology

Graduate Cinco Ranch High School 2002

General studies

***References upon request

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