Customer Service Manager

Angela Martinez

**** ******* ***., ******, ***** 75227

E-mail: *****************@*****.*** Phone: 214-***-****

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Experience

November 2013 - Present

Avail Search Group via PFS Web

Admin Agent / CSR

. Enthusiastically taking inbound calls from current and prospective

customers, answers questions about accounts, and gives information

about new products and services.

. E-mail Correspondence

. Solve customers' problems in a timely but very thorough manner

. Order placement and up sell when possible

June 2011 - April 2012

Pizza Hut

Shift Manager

. Provide assistance when it comes to scheduling the staff, performing

inventory count of all the stores' supplies and analyze sales on a

continual basis.

. Assist in hiring and training new crew members to ensure that

applicants are qualified to perform their delegated tasks.

. Control the stores' daily operations by scheduling the work shift

among employees, ordering and conducting inventory of food supplies

and ensuring that the company's' safety codes and security policy are

being maintained

December 2004 - June 2006

Hilton Worldwide

Customer Service Agent

. Answering phone calls and setting appointments.

. Cross selling products and services for the various hotels.

. Making reservations for the clients and finding the best price

available.

. Resolve customer issues while following company procedure and

policies.

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Education

Jarvis Christian College Hawkins, Texas

Biology / Sports Education August 1995 - May 1999

Oklahoma State University Oklahoma City, Oklahoma

Advanced Medical Office Assistant May 2012 - August 2012

Coding Certificate

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Skills

. ICD 9 and CPT 4

. Alpha Indexing

. Project Management

. EMR (Electronic Medical Record)

. General Office Skills

. 40 wpm

. Data Entry

. Customer Service

. HIPAA

. Microsoft Office Software

. Scheduling

. Filing

. Medical Terminology

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