Customer Service Representative
Resume:
Devinique D. Jones
Indianapolis, IN 46224
*********.*****@*****.***
Customer Service Representative
Professional Profile
Customer focused, self-starter and result driven customer service professional, providing outstanding support in a fast
paced environment. Work cooperatively as a team player with proven ability to meet customer demands and resolving
issues promptly. Prioritizes workload and requires little or no supervisions once properly trained. Capable of handling
multiple tasks while maintaining a high attention to detail. Understands work expectations, follow established
guidelines and is flexible and adapts to work change.
Acquired Skills
• Receive and respond to customer complaints.
• Direct specified departments or units to prepare and ship orders to designated location.
• Check inventory records to determine availability of requested merchandise.
• Counsel individuals to help them understand and overcome personal, social, or behavioral problems.
• Prepare materials for daily activities.
• Ability to multi-task
• Operate several computer systems at once
• Customer Service • Problem Resolution • Microsoft Office
• Cash Handling • Keyboarding • Organization Skills• Etching
• Data Entry • Call Center • Communication Skills• Preparing etching machine
Work History
Areotek, WellPoint, Medicare Part D 10/2012-current
Stericycle Information Center 05/2012-07/2012
Diverse Staffing, Symbios Etching Company, 02/2011-05/2011
Capitol City Residential Health Care, Direct Care 03/2009-09/2009
Fastenal Company, Warehouse Associate 02/2008-03/2009
Carmel Clay Parks and Recreation, Curriculum Facilitator 08/2007- 03/2008
TeleServices Direct, Call Center Customer Service 11/2006-7/2007
McDonalds, Cahier, Trainer 08/2005-01/2007
Education
GED, Ben Davis High School
Certifications
CPR and First Aid Medication Administration
Volunteer work
Red Cross, Disaster Relief 2005, 2008
Central Indiana Cancer Center 2008-2010
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