Ms.
Resume:
Kara Shavon Grayer
*** *. ********* ****. ***# **8
Coppell, Texas 75019
****.******@*****.***
PROFESSIONAL EXPERIENCE
Promontory Financial -Solomon Edwards Group
November 2012-January 2013 (Contract Ended)
Claims Project Analyst
• Thoroughly audited foreclosure files of a banking institution to determine if there was a
violation committed either servicing or financial not incompliance with OCC (Office of the
Comptroller of the Currency).
• Produced spreadsheets to compare and contrast violations during a particular time frame
(scope) specified by Federal Reserve regulations.
Carlisle & Gallagher Consulting Group November 2011-November 2012
Compliance Analyst
• Reviews and researches cases of a financial service provider to determine whether harm
was found during or in the foreclosure review process, Contributes and provides support to
other team members and cases, provides accuracy, due diligence, addressed concerns
the customer indicated that were questionable per Federal regulations and guidelines.
American Home Mortgage Servicing/Power REO December 2009-
August 2011
REO Pre-Marketing Asset Manager\Vendor Management
• Coordinates Eviction proceedings with Eviction Attorney’s office, interfacing with
occupants, attorneys, real estate agents and/or other related parties.
• Negotiates Cash for Keys with occupants ensuring they meet with company policies and
procedures, investor and mortgage insurer requirements
• Monitors contested or litigated evictions with Eviction Attorney.
• Manages marketable evictions in conjunction with Asset Manager.
• Manages the REO back to foreclosure process related to invalid foreclosure, continued
loss mitigation efforts or litigated files.
• Coordinates servicing release transfers.
• Communicates with internal and external personnel regarding general property inquiries
and prior borrower information. Responsible for giving direction on proper procedures
and/or procedure updates.
• Assists with investor audits by coordinating flow of files between associates and auditors.
Assists with the proper marketing of the property including working with our vendor to
secure and clean the property.
• Experienced Mortgage Notary in closings/ familiar with all loan documents.
HRCC Call Escalations December 2008-
December 2009
Answered inbound and outbound calls regarding call for high risk escalations questions from
mortgage holder. These calls involved some sort of additional issue alone with the delinquency of
the mortgage, requiring the ability to listen, access and apply conflict resolution skills.
Loss Mitigation February 2008-
December 2008
Negotiated many options available to homeowners in the attempt of lessening the mortgage holder's
risk of foreclosure and keep their home. I also provided multiple strategies for fulfilling loans
depending on the type of loan debt or delinquency debt relief in a timely manner. This includes
understanding and utilization of appropriate options for borrowers, such as Collections, Repayment
plans, Special Forbearance, Modifications, Short Sales, and/or Foreclosure.
Chase Home Loans September 2006 – January 2008
Subprime Collector II
Duties and responsibilities included
Collecting on past due delinquent large balance mortgages in back end dept. I have the ability to
persuade and analyze borrower situation to assess alternative strategies to bring delinquent
status current. Managed a que of over 2000 accounts, in addition I assisted with the training of
colleagues.
Washington Mutual November 2003 – July 2005
Loss Mitigation Specialist
Duties and responsibilities included:
Demonstrating effective negotiation skills to assist homeowners with strategies to combat
delinquent status, explaining and interpreting loan documents, recommending solutions or
strategies to prevent foreclosure, and assisting in deed-in lieu, short sales and modifications.
Bankruptcy/ Foreclosure Specialist
Experienced in working with borrowers attorney’s, agents and government agencies.
Verifying the actual sale or Bankruptcy.
First Collection Services December 2000 –
October 2003
Collector II
Duties and responsibilities included:
Managing a que and collecting delinquent accounts, reading credit bureau reports, finding ways of
interpreting to the debtor the benefits of bringing account out of delinquent status, and assisting
with payment arrangements to meet company standards.
EDUCATION
Henderson State University-Arkadelphia, Arkansas
1998-2000
Sociology/ Criminal Justice
University of Arkansas @ Little Rock 2000-2003
Champion School of Real Estate (Currently attending) Coppell, Texas
Notary Public (State Of Texas)
VOLUNTEER WORK
1998 Social Work Apprenticeship
Department of Human Services (Division of Children & Families) Little Rock, AR
Summary of qualifications
My skills include strong written and verbal communication along with leadership skills. Detail
oriented filing and document examination, resolution analyst, Case management, Collections, Loss
Mitigation, Bankruptcy, Foreclosure, REO and the ability to speak clearly and effectively. I articulate
clear and concise. I can work independently while being efficient and productive, analytical thinking,
conflict resolution, multi-tasking and time management. Experienced in reading Appraisals, BPO.
Proficient in Microsoft Word, Excel, Outlook and web navigation, AS400, LPS, I portal, MSP, Seibel,
and all REO systems.
Contact this candidate