Customer Service High School

**** *. ******* *****, ******, IL *****

Phone 309-***-****• E-mail *********@*****.***

Kellie M. Poland

OBJECTIVE

Seeking a position where my excellent analytical and technical skills can help to improve

the company's profitability.

SKILLS PROFILE

* Excellent communication skills.

* Full comprehensions of Microsoft Word, Excel, Office, and PowerPoint.

* Exhibits proficiency in multitasking, filing, and organizational skills.

* Experienced in customer service and relations.

* Consistently meet/exceed set quality and productivity standards.

EMPLOYMENT HISTORY

Receptionist, Front desk employee, Five Senses Spa and Salon, 2011- 2012

* Answering phones

* Scheduling appointments

* Keeping waiting area clean and tidy.

* Gain proficiency in an automated workflow system.

Receptionist, The Antioch Group, Peoria IL - 2011

* Answering phones and transfer calls to the appropriate employees.

* Treat clients with respect in a quiet, caring, and confidential environment

* Gain proficiency in automated workflow system.

* Maintain a pleasant appearance of the reception area or lobby.

* Occasional filing, bookkeeping and scheduling.

* Represent company with professional pride to internal and external customers.

* Function w/in a team based environment, and actively participate in achieving team

goals.

Assistant Manager, Claire’s Boutique, Peoria IL 2010 - 2011

* Provide excellent customer service.

* Supervised and inspired employees.

* Responsible for opening and closing store.

* Prepared daily sales reports and bank deposits.

* Supervise all customer services, display merchandizing, sales, maintenance, sanitation,

and employee training.

VOLUNTEER HISTORY

Community Training Center at Methodist and CICA Education Office

* Filing, typing, errands, packets mailings, and computer data entry.

Methodist Hospital Summer Student Volunteer Program

* Worked at the hospital on a Rehab floor helped patients by making beds,

running errands for the secretary, filing papers into charts, ran labs to laboratory,

worked in Day Surgery Area and helped take patients crackers, drinks etc. after

surgery. Helped keep rooms clean between patients, helped wheelchair them

out to cars etc. Worked in CICA Education Office and helped with filing,

creating projects with PowerPoint, and create files.

WCIC:

* Helped answer phones during the Share-A-Thons for spring and fall programs,

ran errands and pick up food for events, tallied scores at Bowl-a-thon, promoted

Product Sales tables during Bowl-a-thon.

COMMUNITY ACTIVITIES

Girl Scouts:

* Troop #555 Kindergarten through High School Graduation.

* Received Girl Scout Silver Award May 2005

* Received Girl Scout Gold Award May 2007

Member of Mt. Hawley Community Church and Youth Group

Young Life Member during High School

EDUCATION

Illinois Central College Fall 2009

* Majoring in Medical Office Assistant

Lincoln College June 2008 - December 2008

* Majoring in Cosmetology

Richwoods High School

References available upon request.

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