Manager Office

PROFESSIONAL PROFILE

Stephanie D. Smith

**** ********** *****

High Point, North Carolina 27265

336-***-**** ****************@*****.***

Objective:

To bring to your organization enthusiasm, dedication, responsibility, and

good work ethic, combined with a desire to utilize my communication,

managerial, and leadership skills obtained through my experience, education

and achievements.

Key Skills and Knowledge:

? Number of Years in Client-Focused, Service Oriented Environments

? Organizational Management

? Team Leadership, Coaching and Mentoring

? Multi-Tasking & Attention to Detail

?Administration and Management

? Proactive Approach to Problem Solving

? Sales and Negotiating

? Design and Space Planning

? Event Planning ? Proven

Communication Skills

Professional Experience:

Office Manager

Joseph A. Temple, D.D.S., PA Greensboro, NC

6/09 to 3/13

. Managed operations and the team insuring expectations for

production and revenue were met or exceeded

. Developed, implemented policies and programs to set and achieve goals

for production, revenue, balancing the business budget, increase

customer satisfaction, team development.

. Increased production and revenue by re-activating clients using

communication and social perceptive skills

. During my employment production and revenue increased by 45% and

expenses decreased by 30%

Office Manager

Matthew DeVaney, D.D.S. Oak Ridge, NC

2/02 to 6/09

. Provided support and counsel to a diversified patient base of 2,800.

Along with a staff of 11 including 2 Doctors.

. Successfully and proactively solved problems and resolved client and

team problems

. Presented treatment as benefit vs. cost to obtain greater case

acceptance which increased production consistently

. Creatively developed a financial plan to help patients afford needed

or desired treatment by using communication skills, financial

counseling & budget planning

. Collaborated with outside treating Doctors to insure the best possible

care was given to patients

. Oversaw and planned the construction and opening of satellite office,

including coordinating contractors, inspectors, selecting decor and

furnishings. Planned, marketed, and hosted Grand Opening for new

office

. Managed and maintained 3 companies owned by the main Doctor, including

tenant relations and all business accounting. Effectively prioritized

administrative responsibilities with the use of time management

Administrative Assistant

Cousins Properties Incorporated Greensboro, NC

9/00 to 11/01

. Coordinated on site events, including blood drives, flu vaccine

clinics, CPR classes, tenant appreciation days, book fairs, and

jewelry shows

. Arranged events with suppliers of food, rentals, and decorations

. Composed and distributed event calendar, tenant notices and event

flyers

. Marketed and advertised events through various publications

. Assisted Property Manager in tenant relations of 75 tenants, including

several Fortune 500 companies

. Prioritized and maintained maintenance calls by effectively

communicating with Maintenance Manager

Stephanie Smith

Page 2

Office Manager

A. Claire Wilson, D.D.S. High Point, NC

6/99 to 9/00

. Managed dental office consisting of 2,000 patients of very diverse

backgrounds

. Communicated effectively with patients and staff

. Assisted patients with treatment and financial decisions increasing

productivity

. Prepared for and conducted team meeting and training

. Authored and implemented training manual "The Patient Experience"

. Converted computer system, practice management, and patient records

from DOS to Windows, including researching systems, purchasing,

negotiating prices, transferring and imputing data into new systems

manually, and trained team members

Office Manager

Patrick J. Perry, D.M.D Pittsburgh, PA

5/97 to 6/99

. Supervised the operations and staff of the dental practice

. Encouraged a diverse patient base of 1,500 to proceed with diagnosed

treatment by communicating, educating, planning, offering a creative

approach to financial options available

. Coordinated patient and doctor schedules using effective time

management skills

. Prepared for and conducted weekly and monthly team meetings and

training sessions. Prepared and reviewed daily, monthly, and yearly

financial, production and patient related reports

. Established systems and procedures necessary to increase production

and collection. Initialized and put into practice new computer system.

Provided training to team members

. Effectively and consistently preformed administrative responsibilities

in a timely manner with time management skills in a stressful and time

sensitive environment

Expanded Function Dental Assistant

Robert J. Neeson, D.D.S. Pittsburgh, PA

1992-1997

. Assisted the Doctor with patient care for 3,200 patients of all ages

and backgrounds

. Provided care and treatment to patients with indirect supervision from

the Doctor

. Communicated with patients about their dental needs, home care,

treatment rendered, post care instructions and explained the benefits

of good dental health

. Initiated and composed the development of written post operative care

instructions which were given each patient after care and treatment

was preformed

. Established standard operating procedures for new team members and

provided training

Office Manager/Sales/Secretary

Dal-Tile Corporation El Cajon, CA and San Diego, CA

1987-1990

. Selected to assist in the opening of new El Cajon branch after

being promoted to Office Manager

. Coordinated in the design of the office and showroom with the Branch

Manager

. Guided clients in the selection of tile, marble, slate and granite for

residential and commercial of new or remolded applications

. Simplified the ordering process for clients and contractors with

computer ordering

. Organized seminars and sales demonstrations for clients and

contractors by collaborating with suppliers of products and

merchandise. Events included marketing, ordering food, rental of

supplies and decorations

. Promoted the business to new clients and contractors through marketing

and networking with the community

. Effectively preformed administrative duties

. Monitored & tracked inventory for monthly and yearly reports for

Corporate Headquarters

Educational Experience:

Ashworth University - Diploma Interior Decorating GPA 4.0

2009

. Nominated for membership of Delta Epsilon Tau National Honor Society

as a result of high academic achievements and leadership

Dental Assisting School U.S. Navy

1982

Continuing Education and Certifications:

First Level Leadership: Supervising In The New Organization ? Looking

Forward To Each Working Day - Linda Miles Certificate ? Isn't It

Wonderful When Patients Say Yes: Case Acceptance for Complete Dentistry ?

Mastering the Art of Treatment Planning and Case Presentation ?

Invisalign for the General Dentist ? Total Team Concept for Effective

Scheduling ? Optimizing Your Influence In Patient Relationships ? The

Practice of Excellence ? Mastering Your Time, Great Answers To Tough

Questions ? The Art of Effective Communication and The Result, Leading By

Example

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