Sales Customer Care
Resume:
CURRICULUM-VITAE
Sector-17, Rohini-85
New Delhi (India)
Mobile No. 995-***-****
Mrs. Manju Yadav Email:-******.*********@*****.***
CAREER OBJECTIVE:
• Enthusiastically work for an organization for its development and enhance my own skills and knowledge.
EDUCATIONAL QUALIFICATION:
Degree/Certificate Institute University/Board Year
M.B.A. (Pursuing) IGNOU IGNOU
B.A.(PASS) Aditi Mahavidhalaya Delhi University 2007
12TH S.K.V. School No-2 CBSE 2004
10TH S.K.V. School No-2 CBSE 2002
PROFESSIONAL QUALIFICATION:
• One year diploma in Air Ticketing & Reservation course from Hilton Institute of Fashion Airlines and Academics.
• One year Basic computer course.
WORKING EXPERIENCES:
• One year experience in SPARSH BPO as a CSA in CUSTOMER CARE SERVICE (12TH FEB 2009 TO 25TH AUG. 2010)
• Two year experience in CRYSTAL TRAVEL as a SALES CONSULTANT (1ST OCT 2010 TO 25TH DEC 2012).
PRODUCT KNOWLEDGE:
IATA Geography, City Airport & Airlines code, Time calculation, Airlines contract calculation, Baggage rules, Travel terms, Airport services, Reservation various tourist destination, Sales indicators, Global indicator & CRS Amadeus.
STRENGTH:
• Adaptable in any situation.
• Friendly Nature.
• Sincerity Towards my job.
PERSONAL DETAILS:
Husband’s Name : - Mr. Praveen Kumar
Date of Birth : - 17August 1986
Gender : - Female
Marital Status : - Married
Language Known : - Hindi, English
Nationality : - Indian
Hobbies : - Listening Music,Singing,Dancing &Painting.
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