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Customer Service Administrative Assistant

Location:
Sunnyvale, CA
Salary:
25.00 per hour
Posted:
March 13, 2013

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Resume:

Jeanne E. Boudreau

408-***-**** aboooi@r.postjobfree.com

Summary of Qualifications

Dedicated team player with excellent oral and written communication skills.

Efficient in meeting deadlines through multi-tasking. Perform well under pressure.

Proven experience in all aspects of office duties, customer service, order

processing and accurate and consistent data entry experience as well as

administrative assistance experience.

Computer Skills: Proficient in MS Office, Office-Suite, MS Word, MS Access, MS

Excel and Outlook. Typing: 65wpm, ten-key by touch, familiarity with Oracle

software systems, Vax/Poise reflections software, Cisco systems company phone

system, voice mail systems,

Experience:

UAS - United Administrative Services - San Jose, CA June 2012 to

February 2013

Executive Administrative Assistant to President and Exec.V.P.

Schedule and attend Board of Trustee Meetings for Local Electricians,

Plumbers and Roofers Unions.

Send out Compliance letters regarding Department of Labor regulation

requirements for 408 (b) (2) Compliance and Form 5500 Schedule C Compliance

requests and correspond with Plan Fund Attorneys, Actuaries, Investment

Managers and Auditors prior to year end filing deadlines.

Take Minutes at the meetings, record minutes, scan and preserve on

Company Network, distribute and file

Send out mailings to Board Members, Investment Managers and Service

Providers prior to Meeting dates, quarterly

Receive, submit, copy Financial Statements for Board Meetings

Set up security badges and card keys for auditors and new employees

Update and maintain company mailing lists

Update and maintain company telephone lists

Provide administrative support to President and Executive Vice President

Assist VP of IT with Phone System and internet Issues, Company copy

machine issues, Card Key/Scanner repairs scheduling of service and repairs

PDS Tech Inc. - Coca-Cola - Union City, CA April 2012-May 2012

Administrative Assistant to Supply Chain Manager

Union City Distribution Center

Greet visitors of Union City Distribution Center

Issue Vistors Badges and Security Card Keys

Answer Customer Service phone lines and direct customers to appropriate

District Sales Manager for assistance

Excel Spreadsheet reports, daily on driver Variance Logs in San Francisco

Bay Area, distribution of reports daily to Management Team and Team Leads as

required

Order Staples and Grainger Office Supplies on Intranet SAP-SRP ordering

system

Pay bills for Union City facilities via Company Credit Card and/or Check

Requistion through Corporate Headquarters - sending FedEx Overnight

Envelope Check request to Finance DIvision

Alpha & Omega Semiconductor – Sunnyvale, CA January 2012 –

March 2012

Administrative Assistant-Customer Service

Make travel arrangements, book travel, hotel, and transportation for

incoming and outgoing Sales Reps, VPs and CEOs.

Handle expense reports for company AMEX cards.

Order office supplies and employee break room supplies.

Take inventory on office supplies and break room supplies

Handle incoming and outgoing FedEx and UPS shipments.

Greet clients, answer and screen incoming calls.

Order lunch and dinners for meetings and conferences.

Calendar management of travel and conference room scheduling.

Handle employee badges, card keys, issuance of company vehicles, and

assignment of Corporate Inn and Avalon Corporate Apt guests.

Roadrunner Transportation Services – Livermore, CA July 2011 –

December 2011

Customer Service Representative

Assisted incoming callers with tracking LTL truck shipments.

Answering incoming emails on Outlook every 10 minutes, daily.

Scheduled pick-ups, provided freight quotes, scanned and imaged shipping

documents.

Contacted delivering terminals to expedite delivery dates.

Provided outstanding Customer Service assistance to 3rd party logistics

company representatives, consignees and shippers.

Ajilon Professional Staffing-E-Bay/Pay Pal Campus San Jose, CA May 2011

– June 2011

Administrative Assistant to Facilities Manager

Conference Room monitoring and recording of data and entering into a technical

hand-held device and sending data to Cushman and Wakefield for Evaluation.

K & L Supply Company – Santa Clara, CA April 1996-Dec 2010

Customer Service Supervisor, Purchasing Assistant, Executive Assistant to

President

Set up meetings, did correspondence, air travel arrangements for the President

Entered sales orders into computer system, part number quantity, processed for

shipment.

Assisted customers by phone with new orders and tracking shipments.

Ran Daily, Weekly and Monthly sales reports for Sales Reps bases.

Handled all drop shipments from vendors and special orders for customers

Handled all LTL truck shipments out of K&L Supply domestic and international

Assisted Manager in Supervising Customer Service Staff of between 5 to 7 staff

members.

Assisted with Inventory Management reports, quarterly and annually.

Education:

Mountain View High School

Diploma

Foothill College

AA Degree



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