Customer Service Administrative Assistant
Resume:
Jeanne E. Boudreau
408-***-**** ****************@*****.***
Summary of Qualifications
Dedicated team player with excellent oral and written communication skills.
Efficient in meeting deadlines through multi-tasking. Perform well under pressure.
Proven experience in all aspects of office duties, customer service, order
processing and accurate and consistent data entry experience as well as
administrative assistance experience.
Computer Skills: Proficient in MS Office, Office-Suite, MS Word, MS Access, MS
Excel and Outlook. Typing: 65wpm, ten-key by touch, familiarity with Oracle
software systems, Vax/Poise reflections software, Cisco systems company phone
system, voice mail systems,
Experience:
UAS - United Administrative Services - San Jose, CA June 2012 to
February 2013
Executive Administrative Assistant to President and Exec.V.P.
Schedule and attend Board of Trustee Meetings for Local Electricians,
•
Plumbers and Roofers Unions.
Send out Compliance letters regarding Department of Labor regulation
•
requirements for 408 (b) (2) Compliance and Form 5500 Schedule C Compliance
requests and correspond with Plan Fund Attorneys, Actuaries, Investment
Managers and Auditors prior to year end filing deadlines.
Take Minutes at the meetings, record minutes, scan and preserve on
•
Company Network, distribute and file
Send out mailings to Board Members, Investment Managers and Service
•
Providers prior to Meeting dates, quarterly
Receive, submit, copy Financial Statements for Board Meetings
•
Set up security badges and card keys for auditors and new employees
•
Update and maintain company mailing lists
•
Update and maintain company telephone lists
•
Provide administrative support to President and Executive Vice President
•
Assist VP of IT with Phone System and internet Issues, Company copy
•
machine issues, Card Key/Scanner repairs scheduling of service and repairs
PDS Tech Inc. - Coca-Cola - Union City, CA April 2012-May 2012
Administrative Assistant to Supply Chain Manager
Union City Distribution Center
Greet visitors of Union City Distribution Center
•
Issue Vistors Badges and Security Card Keys
•
Answer Customer Service phone lines and direct customers to appropriate
•
District Sales Manager for assistance
Excel Spreadsheet reports, daily on driver Variance Logs in San Francisco
•
Bay Area, distribution of reports daily to Management Team and Team Leads as
required
Order Staples and Grainger Office Supplies on Intranet SAP-SRP ordering
•
system
Pay bills for Union City facilities via Company Credit Card and/or Check
•
Requistion through Corporate Headquarters - sending FedEx Overnight
Envelope Check request to Finance DIvision
Alpha & Omega Semiconductor – Sunnyvale, CA January 2012 –
March 2012
Administrative Assistant-Customer Service
Make travel arrangements, book travel, hotel, and transportation for
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incoming and outgoing Sales Reps, VPs and CEOs.
Handle expense reports for company AMEX cards.
•
Order office supplies and employee break room supplies.
•
Take inventory on office supplies and break room supplies
•
Handle incoming and outgoing FedEx and UPS shipments.
•
Greet clients, answer and screen incoming calls.
•
Order lunch and dinners for meetings and conferences.
•
Calendar management of travel and conference room scheduling.
•
Handle employee badges, card keys, issuance of company vehicles, and
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assignment of Corporate Inn and Avalon Corporate Apt guests.
Roadrunner Transportation Services – Livermore, CA July 2011 –
December 2011
Customer Service Representative
Assisted incoming callers with tracking LTL truck shipments.
Answering incoming emails on Outlook every 10 minutes, daily.
Scheduled pick-ups, provided freight quotes, scanned and imaged shipping
documents.
Contacted delivering terminals to expedite delivery dates.
Provided outstanding Customer Service assistance to 3rd party logistics
company representatives, consignees and shippers.
Ajilon Professional Staffing-E-Bay/Pay Pal Campus San Jose, CA May 2011
– June 2011
Administrative Assistant to Facilities Manager
Conference Room monitoring and recording of data and entering into a technical
hand-held device and sending data to Cushman and Wakefield for Evaluation.
K & L Supply Company – Santa Clara, CA April 1996-Dec 2010
Customer Service Supervisor, Purchasing Assistant, Executive Assistant to
President
Set up meetings, did correspondence, air travel arrangements for the President
Entered sales orders into computer system, part number quantity, processed for
shipment.
Assisted customers by phone with new orders and tracking shipments.
Ran Daily, Weekly and Monthly sales reports for Sales Reps bases.
Handled all drop shipments from vendors and special orders for customers
Handled all LTL truck shipments out of K&L Supply domestic and international
Assisted Manager in Supervising Customer Service Staff of between 5 to 7 staff
members.
Assisted with Inventory Management reports, quarterly and annually.
Education:
Mountain View High School
Diploma
Foothill College
AA Degree
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