Customer Service Sales

Tobra Williams

*** ******* ******

Nashua, New Hampshire 03064

603-***-**** ***************@*****.***

Objectives To obtain a secure career that will enable me to utilize my strong organizational office skills and customer service skills. Seeking new challenges where my experience can be utilized to improve customer satisfaction.

Skills

1. Microsoft Word, Outlook, Excel

1. Effective at Multitasking

2. Dedicated and Dependable

3. Great Attention to Detail

1. Accustomed to working in fast-paced environments

2. Excellent interpersonal skills, ability to work well with others, in both supervisory and support staff role

Experience

Physicians Resources, LTD Amherst, NH 7/2012- 8/2012

Health Claims Extern

1. Verified insurance information, checked patient balances, wrote off minimum balances

2. Verified patients information and demographics

3. Worked on minimizing Aging reports for various clients

National Grid Waltham, MA 4/2005- 10/2011

Maps and Records Assistant

1. Entered and scanned service cards for easy viewing from the field

2. Processed internal and external contractor requests for maps

3. Plotted gas mains and services into the GIS database

4. Created reports for meter rejections, data corrections

Sales Support Assistant

Waltham, MA

3/2002- 4/2005

1. Worked with internal departments such as customer service and construction

2. Moved into lead support role, consisted of qualifying and processing orders and rebates

3. Qualified and processed customers’ credit cards, communicated with outside vendors

Sales Assistant

Waltham, MA

8/2000- 3/2002

1. Answered 800 line, assisted customers with various questions, scheduled appointments for Sales Representatives

2. Qualified invoices and submitted check requests to accounts payable for payment

Kirkwood Printing Wilmington, MA 6/1987- 8/2000

Bindery Assistant

1. Worked in the bindery department and became skillful on a number of machines

2. Managed a high volume of jobs that needed to get out to numerous vendors and met deadlines on time

Education

The Salter School Tewksbury, MA 11/2011- 7/2012

Health Claims Specialist

Tewksbury High School Tewksbury, MA 1990

High School Diploma

Certifications

National Healthcare Association Electronic Health Records Certification 6/2012

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