Customer Service High School

Gabriela Urbina

323-***-****

*** ****** *** #***, ******, Ca 90291

*****************@*****.***

Objectives

Seeking a career with a company that will utilize my computer knowledge, strong people skills, organizational abilities, and experience

Experience

2007 - Present Receptionist

Westside Children's Center Culver City CA

• Answer and route telephone calls to appropriate staff or department.

• Meet and greet clients, schedule their appointments, and keep track of all appointments.

• Travel to other facilities to deliver documents, office supplies and/or mail.

• Perform office tasks such as copying, faxing, scanning, emailing, filing of documents.

• Provide back up support to office staff by maintaining records, pulling files for daily appointments, completing return of files to proper filing storage cabinet, and filing of miscellaneous paperwork.

• Ordering and maintaining office supplies for all the departments.

• Create documents for both Microsoft Word and Excel.

• Process and distribute all incoming/outgoing mail on a daily basis.

• Schedule conference rooms for meetings and Foster care supervision visits.

• Receive and sign for deliveries from UPS, FedEx, Airborne Express, and/or other couriers.

• Put together document packages for Foster Care Department, made additional copies of documents, seal and mail out to Development department.

2006 - 2007 Receptionist

Authorized Taxicab Supervision Los Angeles CA

• Answer and route telephone calls to appropriate staff.

• Meet and greet clients.

• Document all airport customer complaints.

• Manage Companies Billing.

• Perform office tasks such as copying, faxing, scanning, emailing, filing of documents.

2005 - 2006 Customer Service Cashier

Normstrom Rack Bellevue WA

• Assisted customers.

• Maintain store in presentable manner.

• Charge and bag customer’s merchandise.

• Restock merchandise.

2002 - 2003 Customer Service Cashier

Shutters in the Beach Santa Monica CA

• Charged customer for valet parking service.

• Retrieve ticket stubs for valet staff.

• Review and Finalize all paperwork at end of shift.

Education

Venice High School

• General Education Degree

University of Phoenix Criminal Justice

Skills

• Computer Skills such as Microsoft Word/Excel, search the web, Bilingual in English and Spanish, cash register experience, typewriter 60 wpm. In addition, 15 years of Customer Service.

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