Customer Service Manager

Amealia Miller *

Amealia Miller

Phone 404-***-****

Email –*********@*******.***

Manager In Training

Detailed-oriented professional with a customer service attitude, offers outstanding team leadership,

flexibility, and a willingness to exceed beyond what company expects. Thoroughly enjoys sharing

knowledge, and encouraging the development of others.

Strengths

• Customer Service

• Organization

• Time Management

Education:

• Shorter University-May 2011, Bachelor of Science in Management-Cum Laude

Experience Highlights:

Premier Cardiology Group, PC

Directed all facets of day-to-day operations

Office Manager-2007-2011

• HR functions such as hiring, training, performance appraisals and firing

• Monitored the overall performance of staff to ensure compliance with policies and practices

• Tracked and managed all expenses using Quick-Books software; also prepared quarterly reports

for CPA to review

• Maintained physicians calendar, and coordinated meetings

• Answered/handled calls from a 10-line phone systems and general office responsibilities

including photocopying, filing, faxing, routing documents, sorting mail, typing/creating

documents

• Gatekeeper

• Worked to ensure that all goals were achieve by end of work day

Significantly, reduced office supply expenditures by 50%, saving thousands yearly by managing and

analyzing inventory needs; seeking and selecting the best vendors for low price medical supplies/

medications.

Customer Service:

• Demonstrated ability to maintain composure and work efficiently in a fast-paced environment

while preserving strict confidentiality

• Conducted patient interviews to elicit necessary information for registration, accurate

prioritization, and assisted medical professionals in the triage process

• Managed customer relations and provided exemplary service to all customers

• Responsible for escalated customer interaction on customer problems, concerns and complaints

Other Employment History

Serenity Cleaning Service, LLC-2009-present

Working Solutions-Virtual Assistant-1/2012-4/2012

Supervisor/Patient Accounts-2004-2007-Premier Cardiology Group, PC

Amealia Miller 2

Proficiencies

• MS-Office

• Typing(47-50wpm)

• QuickBooks

Community Involvement

Volunteer-Henry Grady NIA Project-2012

Volunteer-Georgia Public Broadcast-2012

Volunteer- Metro Atlanta Community Impact Project (MACIP)-2011, 2012

Volunteer-Spread the Word Church Ministries-2010, 2011, 2012

Volunteer-Hands on Atlanta Discovery Program at Intown Academy 2011

Volunteer-NCNW-GAMS National HIV Testing Day- 2009, 2010

Volunteer-Adopt-A-Highway Clean-up-2011

Volunteer-Making Strides against Breast Cancer-/2011

Volunteer-Christian City Children and Senior Services-2011

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