Software Engineer

Arnold B. Perkins III

*** ******* *****

Dallastown, Pa. 17313

Home: 717-***-****, Mobile: 202-***-****

*********@*****.*** Skype: arnold.perkins1

Professional Summary:

Utilizing 18 years of experience working with a variety of software,

hardware, and operating systems will enable me to be an asset to your

Information Technology team. It has allowed me to obtain excellent

troubleshooting skills and provide the highest level of customer

satisfaction. Proficient in the following areas of IT: Network

Administration, Helpdesk Team Lead, Hardware installation and repair, End-

user support and Computer base training for clients.

Security Clearance:

Currently hold a Defense Intelligence Agency Top Secret / SCI clearance

with CI polygraph granted on April 16th 2008.

Education:

B.S., in Computer Sciences with emphasis in Networking, Strayer University,

Washington, DC, 2001

Licensing and Certification:

CompTIA Security+

Technical Skills:

Operating Systems/Protocols: Banyan Vines; Windows NT, Windows 95; Windows

2000, Windows 7 and XP, Windows 2003- 2007 Activity Directory, MS-DOS;

UNIX; Novell.

Applications: Lotus Notes; MS Exchange; MS Office including Outlook (1997-

2007 versions); Norton Utilities; Beyond Mail; Banyan Mail; CC-Mail;

Netscape; Internet Explorer; McAfee Virus Utilities; Systems Management

Server (SMS); Form Flow; Text bridge Pro. Desk scan II; Cable Xpress

(classified and unclassified); Knowlix Knowledge Base and Remedy Action

Tracking Systems, Symantec Ghost, and Active Identity (CAC).

Hardware: Compaq computers, Gateway computers IBM compatibles, Dell

computers Dell Laptops, Dell Servers, Compaq Servers, Blackberry servers,

Banyan and NT-Compliant Servers. Ethernet Adapters, Network Interface Cards

(NIC), Analog and digital cable modems; Multiple printers and peripheral

devices.

Professional Experience:

The Experts Inc. March 2012 - Present

Deployment Technician III

. Providing technology solutions and services supporting FORTUNE 100

organizations around the world and are deployed alongside our trusted

personnel supporting the war fighter abroad and domestic.

. Providing Infrastructure, Communications, Technical Refresh and

Deployment Services for high profile projects worldwide.

. Migrating data utilizing the Migration Automated Tool (MAT).version

8.3.4 on the classified and top secret networks.

Advanced Systems Development, Inc. December 2010 - March

2012

Desktop Engineer III

. Updating and maintaining all the Symantec ghost servers on all three

levels of classification.

. Creating images for all three levels of classification for desktops

and laptops using Symantec Ghost cast to meet DoD security policies.

. Creating and testing Windows 7 images utilizing Microsoft Deployment

Management Console 3.0.

. Updating and pushing out patches to 500+ systems using McAfee

Hercules.

. Updating and maintaining all SECDEF systems utilizing McAfee ePO

server to be compliant with our Security Operations Branch policies.

. Update and patch 500+ systems utilizing Big Fix Enterprise Console

8.0.

. Provide Tier II support troubleshooting for a wide variety of IT

solutions including Active Directory and Group Policy, Virtual

Servers, Blackberry Enterprise Server, and Microsoft ISA VPN servers.

. Provide analyses of the various personnel and equipment requirements

and priorities for our Resource and Logistics branch.

. Provide support to the Secretary of Defense Global Situation Awareness

Facility trusted Thin Client solution that provides multiple DoD

organizations, OSD/CIO, PFPA, and Joint Staff access to their domains

from a single Thin Client solution.

. Provide on-site support for SECDEF and DoD organizations during Global

Situation Awareness Facility (GSAF) watch floor exercises and events.

. Support and maintain servers through Remote Desktop Connection.

. Install and troubleshoot mobile devices such as blackberries, laptops,

broadband wireless network cards.

. Create and maintain Standard Operating Procedures (SOP), processes,

and documentation as required by the customer.

Lockheed Martin Corporation October 2005 - December 2010

Counterintelligence Field Activities System Support

Specialist III

. Ensure secure and non-secure OS/HW configurations remain patched and

unaltered.

. Provide resolutions to end-users' world wide related to various

software and hardware problems.

. Manage the hardware inventory for the Counterintelligence Field

Activity which includes ordering equipment for the physical year.

. Deploy workstations using various images created in the test lab by

ghosting and using Systems Management Server (SMS).

. Provide training to the first and second level support personnel in

trouble shooting various hardware and software related problems for

the Counterintelligence Field Activity (CIFA).

. Establish and monitor unclassified, classified, and top secret systems

for the Counter Intelligence Field Activity organization.

. Assist military personnel in various locations in troubleshooting

issues with the Portico Classified system. Provide training in

creating accounts, modifying data and testing.

. Systems administrator for the Multimedia Messaging Manager System (M3)

on the classified and top secret networks.

. Tracked trouble calls and distribute them to the various offices

within the Department of Defense (Cifa) which is apart of the Homeland

Security.

. Submit reports weekly to assist the team leads in evaluating trends

for improving the call flow process within Cifa.

Enterprise Information Services, Inc. June 2004 -

September 2005

Network Specialist III

. Providing 24 hours support for Windows NT 4.0 servers and Windows 2000

at 240 American Embassies worldwide in support of the Consular Affairs

Division at the Department of State.

. Responsible for advising clients support from the third level on

Consular Affairs (CA) software installations and database issues.

. Troubleshooting and assisting clients with CA mandated commercial off

the shelf software (COTS) that includes Oracle 8.04 and Oracle 8.17

client and server.

. Supporting WindowsNT 4.0 workstation, Windows 2000 Professional and XP

Professional workstations.

. Using Remedy software to record, track, and close all problems

reported from level I, II and III system analyst. Employ Remedy and

Knowlix database software to research and solve commonly reported

issues on the various platforms in the 240 American Embassies around

the world.

. Provided hardware support on various servers ranging from Dell Power

Edge series 4600,2800,1655,1750,and 700; Compaq Proliant ML 530, 570

and Hewlett Packard series LH 3000, LX Pro's and LP 2000r to the 240

American Embassies around the world.

. Responding to trouble calls 24 hours a day via private government

issues cellular phone on a two-week rotation among a team of three

administrators.

. Researching problems via the intranet, Internet and also working with

second level team analyst responsible for installing the hardware and

software at the posts.

. Test problems and solutions on hardware out in the field in our test

lab located in our OSAM and QA labs for accuracy and performance for

the clients.

The Orkand Corporation, November 2002 - June

2004 Department of State Project Systems Trainer

III

. Providing technical training and hardware and software installation to

American Embassies and Consulates throughout the world.

. Providing technical assistants to Embassies and Consulates for the

Consular Affairs Helpdesk using the Remedy tracking and Knowlix

Knowledge base systems.

. Trained and certified on the following Consular Affair modernized

applications: Immigrant Visa (IV), Non-Immigrate Visa (NIV), and

American Citizen Services (ACS).

. Install and configure workstations to Windows 2000 in accordance with

State Department guidelines.

. Replaced and configured servers for the American Embassies with

various applications used on a daily basis and for troubleshooting

purposes.

. Trained on varies peripherals devise such as flatbed and finger print

scanners, printers, cameras used for security purposes and passport

readers for authentication.

Kean Federal Systems, Washington, D.C March 2002 - November

2002 Technical Service Representative

. IRM Support Desk for Department of State Technical Systems

Representative (TSR)

. Provided end-user support for software and hardware related issues for

numerous U.S. Posts under the Department of State.

. Tracked trouble calls and distribute them to the various offices

within the Department of State if they could not be resolved at the

Information Center.

. Submitted reports weekly to assist the team leads in evaluating trends

for improving the call flow process.

. Provide troubleshooting customer assistance using Remedy tracking

system.

ACS Government Solutions Group, Inc. Washington, D.C June 1998 - March

2002 Reserve Affairs Help Desk The Pentagon Help Desk Systems

Analyst

. Lead analyst on the ICS Inventory tracking system, which consisted of

all the unclassified and classified Hardware devices and peripherals.

. Provided resolutions to end-users' problems related to various

software such as: Microsoft Word, Power Point, Excel, Outlook 98-2000,

Form Flow versions 1.12-2.22, Adobe Acrobat Reader version 3.0 &4.0,

Lotus Notes, Remedy Action Tracking, Textbridge Pro. Deskscan II,

Netscape Communicator and Internet Explorer.

. Submitted Help reports on a weekly and monthly basis, which identify

trends that will note area for service improvements.

. Installed Software, Hardware, Laptops and Peripheral devices to the

Reserve Affairs LAN. Assisted the hardware analyst with maintenance of

networked and local printers.

. Provided training to all new Reserve Affairs personnel, consisting of

the Microsoft family and third party software commonly used.

. Provided technical and audio support for the Decision Support Center

for various award ceremonies and arranged and supported Power Point

presentations given in the DSC (Decision Support Center).

Software Control, International, Alexandria, VA May 1997 -

June 1998 IRM Centralized Help Desk USAID Helpdesk Systems

Analyst

. Support included installation of personal computers and software and

providing troubleshooting functions for the Information Resource

Management (IRM) Help Desk.

. Provided technical service support for the following applications:

WordPerfect, WordPerfect Macros, and Lotus 1-2-3, DOS, Windows, Banyan

E-Mail, Lotus Notes and the Internet. Responsible for creating daily

and weekly statistical reports to help focus on call trends. Trained

local network users to access and run Lotus Notes on Banyan Vines LAN.

. Coordinated the research and development project of new and existing

products such as Microsoft Word, Excel, Microsoft Power Point and

Microsoft Project.

. Developed and maintained the Help Desk's Knowledge Base, Web, and

monthly statistics and was also a member of the project team

responsible for the design, plan, and implementation of the IRM

Centralized Help Desk at USAID.

System One Technical Staffing, Hanover, MD March 1997 - May

1997 Customer Engineer

. Performed analytical functions in support of a LAN platform

environment.

. Assisted clients with hardware and software support on Windows 3.1 and

95 operating systems.

. Installed and configure IBM computers and Novell networks.

. Installed software applications and HP laser printers.

Reliable Management Service, Philadelphia, PA December 1995 -

July 1996 Help Desk Consultant

. Conducted first level support/problem determination for internal user

community by performing problem isolation, resolution and follow-up of

network, production control, LAN, PC and system related problems

. Created network backup tapes and readable CD's for client's database.

. Managed, deleted, and added users to the network. Scanned legal

documents, and provided user support.

Temple Computer Services, Philadelphia, PA July 1992 - April 1996

Help Desk Consultant

. Provided technical assistance and support by troubleshooting problems

with users, including e-mail, WP, Lotus 123, Windows, DOS, Banyan

Vines, printer problems, PC and network problems, and other automation

issues.

. Tracked problems in a client-server LAN/WAN environment with numerous

servers (SUN, UNIX, and Banyan).

. Configured new workstations, including installation and configuring of

NIC cards and connection to the network.

. Generated reports on the status of the network and maintenance of

different types of software on the network.

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