Customer Service Manager

Greer Celestin Home Phone: 786-***-****

**** ********* ******* *************@*****.***

Miami, FL 33138

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OBJECTIVE

To secure a position that will utilize my combined work experience in

travel, administration, sales and education and my French language

skills.[pic]

June 2010 - Present IDL Services

1940 Northeast 123rd Street North Miami, FL 33181

Customer Service Manager: Provide customer service in French for clients

around the world via live chat, email and phone, processing client

applications and payments at an average of 200 calls a day - Animate

monthly customer service training sessions for sales staff - Edit English

and French texts for online publication and advertising.

November 20110 - December 2011 (Part Time) Visa

1004 NW 65 Ave Miami, FL 33126

French Service Representative: Responsible for assisting French speaking

clients with account inquiries, lost or stolen cards, account information

and VISA products and services.

November 16, 2009 - January 13, 20010 Open English

3225 Aviation Ave Suite #601 Coconut Grove, FL 33133

Teacher Coordinator : Responsible for scheduling, quality monitoring and

payroll of teachers located around the world - content management for 365

lesson plans - content development - WhenToWork online employee scheduling

software - programming Google calendar for Elluminate classrooms.

January 2009 - November 2010 Saint Agnes CDC

2043 NW 4th Court Miami, FL 33127

After School Tutorial Program - Reading Specialist: Responsible for

animating a remedial class for a class of 10-15 inner-city students using

drama and poetry.

December 2007 - August 2008 Reciproka NGO

#1516 Rue Kondegwondbo Ouagadougou, Burkina Faso

ESL Teacher: Responsible for ESL language program for primary and secondary

students and private English lessons for adults travelling abroad for

professional development.

November 1995 - July 2007: American School of Paris (ASP)

41 rue Pasteur / St Cloud France Extension Program

Office Manager / Director's Assistant: Responsibilities include training

administrative staff, accounting personnel, and new teachers - Recruiting

and training office manager - Summer Camp Office Coordinator - Registration

of approximately 1000 students during the school year. ESL/EFL (English as

a Second/Foreign Language) Teacher: Teaching English to 8-10 year old

beginner / 8-10 year old advanced / 6-7 year old fluent students in the

"Immersion Primaires" program on Wednesdays and "Vacances Scolaires".

(Average 15 students per class)

EDUCATION

University of Fort Lauderdale January 2010 - May 2010

4093 N.W. 16th Street Lauderhill, FL

Courses Enrolled: Intro to Theology, Principles and Practices of

Leadership, Intro to Computers.

Rutgers University / WICE in Paris Certificate 1998

20 Bd du Montparnasse Paris France

Selected Courses: ESL / EFL Training

LANGUAGES: English (mother tongue) - French (fluent)

COMPUTER EXPERIENCE: Word, Excel, Power Point, Publisher.

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