Customer Service Sales

Michelle A. Delgado 516-***-****

*** ******** ***. ****** ******, NY 10303 E: ***********@*****.***

SKILLS SUMMARY

Fluent in Spanish and English, Conversation and Grammar

Telephone Courtesy

Basic MS Word

EMPLOYMENT EXPERIENCE

City of New York Parks and Recreation Staten Island, NY 8/12 – 2/13

Maintenance

Perform exterior maintenance duties throughout several parks and playgrounds

Clean and sanitize comfort stations and other facilities

Ensure all Parks’ policies and procedures are followed daily to guarantee safety at all times

Provide excellent customer service to all park patrons

Monitor grounds for harmful materials such as glass and nails; alert supervisors and co-workers of any potential safety hazards

Mr. Roberts Masciana Farmingdale, NY 9/11-6/12

Caregiver

Carried out daily household tasks like cooking, washing, cleaning etc

Shopped for food products on a daily basis to provide the client with the best meals

Took care of property Management ( bill payment, maintenance, renovations,etc)

Assisted in keeping personal hygiene as well as maintaining health fitness through daily activities(i.e. take walks, physical exercises, meditation, etc)

Assisted in traveling to general places such as hospitals, and gardens,etc

4 Angels Daycare Staten Island, NY 1/10 – 8/10

Teachers Assistant

Plan, Prepare and deliver instructional activities that facilitate active learning experiences

Establish and communicate clear objectives for all learning activities

Prepare classrooms for class activities

Provide a variety of learning materials and resources for use in educational activities

Participate in extracurricular activities such as social activities, sporting activities, clubs and student organizations

Communicate necessary information regularly to students, colleagues and parents regarding student progress and student needs

First Bank of Puerto Rico San Juan, PR 4/07-9/08

Receptionist

Answered and directed all calls for loan officers and support staff

Scheduled new client appointments for loan officers

Mailed new client files and mailed appointment correspondence

Evidental New York, NY 6/06-2/07

Sales Assistant/Bookkeeper/Receptionist

Created sales reports

Managed A/P and A/R

Managed the payroll

Answered and directed calls to the sales agents

Health First New York, NY 3/05 – 9/05

Member Services Representative

Received, documented and addressed member inquiries

Resolved member complaints and concerns in cooperation with other health first departments

Education: Farmingdale State College; Business Management Farmingdale, NY

College of Staten Island; New York State Equivalency Diploma Staten Island, NY

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