Customer Service High School

Cami L. Trusty

** ******* ***** **.

Covington, Ga. 30014

770-***-****

*************@*****.***

HIGHLIGHTS OF QUALIFICATIONS

• More than ten years of professional experience delivering excellent customer service.

• Exceptional interpersonal communication skills, ability to build rapport and secure client’s

trust.

Able to engage customers via telephone and email and answer customer inquiries.

•

Document calls and update customer information on the computer database.

•

Proficient in a variety of computer and automated systems such as word processing, file and

•

record management.

PROFESSIONAL SKILL SETS

CUSTOMER SERVICE

Delivered sales and effective customer service

Processed efficient sale and return transactions; accurate financial record keeping

Responded and resolved customer requests and concerns

Call on past due accounts, make payment arrangements, process payments

INTERPERSONAL COMMUNICATION

Works well in team setting, and with diverse groups of people

Honest, friendly, excellent communication skills.

Develop loyal customer base and referrals based on quality

COMPUTER LITERACY AND OFFICE

Microsoft Office Suite: Word, Excel, PowerPoint and Internet Explorer.

Data entry and multi-line phone systems.

EMPLOYMENT HISTORY

Home Depot - Cashier 03/2010 to present

Steele Income Tax Service 09/1999 to 01/2010

EDUCATION

Heritage High School, GED 2000

Currently enrolled in Everest University Online for an Associate of Science degree

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