Sales Customer Service
Resume:
Enrique (Henry) Serrano
Cell: 239-***-****
Email: ******@*****.***
EDUCATION
Biscayne College, Business BA Graduated 1981
Certifications United States Air Force -Para Legal Jag Graduated 1971
Google Ad Words, Yahoo Local Ambassador 2008
EMPLOYMENT:
SUPERMEDIA LLC formerly IDEARC Media : Media Consultant January 2011 to Dec 2012
• Increased Client Base by 20%. Cold call 60% reaching quota for New Clients in every pay period.
• Exceeded Sales and Revenue Quota for Print, Internet & Direct Mail products reaching Quarterly Sales Bonus.
• Road Warrior handling accounts from Orlando to Marco Island plus some out of state accounts.
EZTOUSE.COM - Media Consultant Mar 2010 January 2011
• Maintain current clients plus Cold call on all types of businesses for Print, Internet & Direct Mail.
• Top 1% in New Sales 2nd & 3rd Quarters, Top Salesperson in Division June, July, August 2010.
IDEARC MEDIA LLC Media Consultant Sept 2008 -Feb 2010
• Maintain current clients plus Cold call on all types of businesses for Print, Internet & Direct Mail.
• Top 1% in New Sales for 2008, Top Salesperson in Division Jan, Feb,March and June 2009
• Exceeded expectations for customers renewals.
HOMES.COM Area Sales Manager Jan 2006 -June 2008
• Cold calling on Real Estate Brokers/Agents and Affiliates, supervised and trained 3 sales reps in region
• Increased REVENUE 150% first year, 250% second year.
• Strictly commission, netted $112K in 2007. Responsible for Dade andBroward Counties
• Conducted Brokers meetings with over 45 attendees plus supervised National Association
Realtors (NAR & FAR) Trade Shows in Miami, Naples and Orlando 2006.2007 & 2008.
• Top 1% in Sales and Customer Service for the Division 2006 and 2007
F.L.A.D.A. LLC General Manager Feb 2001-Dec 2005
• Established and supervised the daily operations of 4 offices and 12 employees
• Only Bilingual School in the State of Florida, certifying New and Used Car Dealers owners.
• Obtained bids for projects, negotiated location contracts and payroll.
• Strong B2B sales, selling our services while managing sales force to exceed their sales quota.
GOLD COAST CHEMICALS Sr Sales Representative Feb 1998-Feb 2001
• Cold calling, sale & follow up to Top 100 companies in the State of Florida. (Clients: Dade &
Broward County School Boards, Miami & Ft Laud Intl Airports, IVAX, Baxter, etc).
• Supervised National product trade shows, trained new sales rep and constantly met ALL sales quotas
• Top 1% in sales and customer service.
SELECTIVE MOTORS INC-ABC LIMO SVC Owner 1984 -1998
• All in one Exotic Automotive Company, including body shop, sales, rental, detailing and 24/7 Airport shuttle.
Grew from 3 to 35 employees in 2 years.
• ABC Limo started with one car and grew to 12 cars. Exclusive company for Bob Hope & Parkinson Foundation; Telemundo &
8th Street - Calle Ocho Street Festival.
REFERENCES: Upon Request
Contact this candidate