Training Quality Assurance
Resume:
Resume William H. (Bill)
England
***********@*******.*** cell 505-***-****, home 256-***-****
home: **** ******** **** *****, *** Cruces, NM 88012
Senior Technical Writer--
Specializing in Technical Writing/Editing, Procedures, Documentation,
Software, Training
CLEARANCE: DOE "Q" (active), Sigma Levels; DOD Secret, Top-Secret
(previous)
EDUCATION, CERTIFICATIONS & AWARDS
BA, Abilene Christian University: Journalism
MA, Abilene Christian University: Communication
University professor of Journalism, concentration head, curriculum advisor
Society for Technical Communication (STC)
American Society of Safety Engineers (ASSE)
CRITICAL EXPERTISE-25+ Years
Writing/Editing
Technical writing/editing, procedure development, documentation, training
materials, mentoring, SME in technical writing training, complex analysis
of technical materials and drawings, assessment of compliance and
requirements, writer's guides, writing procedures
Software/IT, RMDC Project Management
Specializations: Software Quality Assurance (SQA), Documentation, IT
systems and architecture, Records Management, Document Control (RMDC),
database design and management
Training Project Management
Training management and team leadership, training specialist, Instructional
Systems Design (ISD): instructional analysis, design, development,
implementation/facilitation, evaluation, qualification, Systematic Approach
to Training (SAT), quality improvement
ACHIEVEMENTS & RESULTS
. As Senior Analyst, accomplished major analysis/writing projects in areas
such as procedures, documentation, training, assessment, e-learning,
learning management systems, plans for QA at 3 DOE nuclear labs
. Expertly handled high-security vault work, nuclear operations, emergency
operations, waste management and environmental remediation, and nuclear
facilities hazard category 2 and 3, accelerator, explosives, and chemical-
biological facilities
. Successful Business Proposal Coordinator: proposal development teams for
extensive DOE / DoD /DHS RFP and RFQ project; researched proposal
sources, developed teaming sources, contacts, and networking
. Special writing team: Tritium Facility readiness review: administrative,
technical and operations procedures, including on-call, fire, and
operations center, safety basis, safety procedures, as-builts review
. Successful team lead for analysis/writing on implementation of a
corrective action finding for DOE for all 7 nuclear facilities and
Engineering Division for all job categories, a total of more than 1,400
qual standards, training, and courses customized to each facility's
requirements, LANL Qualification/SAT compliance project
. Led team on Engineering Division Vital Safety Systems qualification and
training programs, 7 nuclear facilities: translation of SDDs into
learning materials for self-study and classroom, working with engineers
. Senior SME, technical writing corrective action finding, intensive
remediation training for more than 450 engineers, operators,
manufacturing, maintenance
. SQA subject matter expert for Engineering Division, Weapons Software
Training and Documentation Project for multi-platform virtual reality
simulation? intelligent training and tutoring systems, FMEA work
. Led writing/documentation teams in weapons and related-technology
database, complex-wide classified system, training, and testing projects
for PeopleSoft-customized software systems for site-wide business
functions
. Team lead on Formality / Conduct of Operations / Maintenance corrective
actions, remediations, startups, readiness reviews, and contractor
readiness assessments at 5 nuclear facilities
. Consultant to teams of engineers and other specialists on 4 major
Formality of Operations total-facility reorganizations, including 9
DSA/TSR teams, 6 Readiness Assessment teams
. Instrumentation Calibration Manual, 3-year project
. Complete manual of operations procedures and system specs/drawings
. Complete manual of analytical chemistry procedures and instrumentation
. Complete maintenance implementation including work planning/Passport
software, work control
career summary
Brown's Ferry Nuclear Plant, end-2012 (3-mo. special contract)
Sr. Program Manager, CAP / QA: Senior analyst writing, reviewing Corrective
Action Program findings
Sonalysts, Inc., 2011-2012 (10-mo. special contract), contractor to Los
Alamos, Sandia Laboratories
Senior Analyst/Writer: Writer/Editor, Training-ISD Mgr., Program Lead,
Project Manager, Business Proposal Lead
Technical and Proposal Writing-- ? Senior SME for researching and
developing text for bid proposals and custom-developed projects,
particularly in Organizational Development ? Editing, rewriting, advising
writers
Training-- ? Senior SME for Instructional Design Process (IDP) ?
Instructional Systems Design (ISD) ? Systematic Approach to Training (SAT)
? Remote Training Development Group
Learning-- ? E-learning /web-based instruction ? Learning Management
Systems (LMS) development ? animated training, video gaming ? interactive
multimedia instruction ? multi-platform virtual reality simulation ?
intelligent training and tutoring systems ? closed-loop adaptive training
? on-job just-in-time training
Edgewater Tech Asso., 2008-2011 (3 years), contractor to Los Alamos
National Laboratory
Senior Analyst/Writer: Writer/Editor, Training-ISD Mgr., Program Lead,
Project Manager, Team Lead
? Special contract team on three-year project for LANL Corrective
Action/QA finding to produce more than 1,400 nuclear personnel
qualification standards-operations, maintenance, engineering, safety
? Technical and Proposal Writing-- ? Tritium Facility readiness review:
administrative, technical and operations procedures, including on-call,
fire, operations center, safety basis, safety procedures, as-builts review
? Team Lead, writer/developer on Conduct of Operations core courses for
lab-wide use
? Training-- ? Senior SME for Instructional Systems Design (ISD) ?
Systematic Approach to Training (SAT) ? E-learning/web-based instruction ?
Learning Management Systems (LMS) ? Conduct of Operations
? Team Lead, Engineering Division Vital Safety Systems qualification and
training programs
? Team Lead, Nuclear Environmental Sites (NES) nuclear personnel
qualification standards; team member, environmental/remediation/waste
management nuclear qualification course development
BWXT Pantex Plant, 2006-2008 (2 years)
Senior Analyst/Writer: Writer/Editor, Training-ISD Program Lead, Project
Manager, Team Lead
? Department of 68 with more than 4,000 training classes and plans for
3,400 employees, special team on DNFSB Corrective Action/QA findings on
training IT, implementation of full HPI/CFA/CAP program
? Instructional Design Process (IDP) ? Instructional Systems Design (ISD)
? Systematic Approach to Training (SAT) ? special consultant to department
head on qualification standards and training development ? strategic
planning ? implementation systems ?training management ? curriculum
development
? Writer/SME/coordinator for rework of both classroom and OJT training ?
SME for rework of Train-the-Trainer program ? job and task analysis ?
training material development ? classroom / platform and on-the-job (OJT)
? Team lead on revitalization of old classes with On-Demand, Blended
Learning tools: web- and computer-based learning modules, distance-
learning approaches, simulation labs, and more-usable web-based resources,
such as an upgraded Lessons Learned print/video program including hall TV
monitors and e-newsletters
? E-learning /web-based instruction, including systems of the Captivate
type ? Learning Management Systems development (LMS), integrate with
Plateau LMS ? animated training, video gaming ? interactive multimedia ?
SCORM/ASCI and related compliance
Raytheon TechReps, contractor to Sandia National Laboratories, 2006 (6-mo.
special contract)
Senior Analyst/Writer: IT/SQA Project Lead, Team Lead, Writer/Editor,
Training Analyst
? Translated various software architectures for to SQA, training, user
guides/help and user documentation
? Learning-- ? E-learning /web-based instruction, including proprietary
systems of the Captivate type ? Learning Management Systems (LMS)
development ? web conferencing
Weirich Associates, Shaw Engineering, and Los Alamos Safety & Environmental
Associates,
contractors to Los Alamos National Laboratory, 1999-2006 (10 years)
Senior Analyst/Writer: Writer/Editor, Project Lead, Team Lead, Training
Analyst, IT/SQA Project Lead,
? Procedures-Facility-wide rework of complete range of policies,
procedures, documentation, rewrote/revised, edited, and formatted
technical documents into required style for print and online publication
? Analysis, writing, and documentation for safety/authorization basis,
including DSAs, SARs, ITSRs, Surveillances, readiness implementation for
nuclear facilities and programs, nuclear facility assessments, audits,
reviews, and configuration management
? Appointed Communications Director for Cerro Grande Fire Recovery Center
during three months of intense, Emergency Rehabilitation of Facilities
Project, Environmental Restoration Project
? Training-- ? Instructional Design Process (IDP) ? Instructional Systems
Design (ISD) ? Systematic Approach to Training (SAT) ? Team leadership,
training package compliance assessment and revision ? procedure
development and training ? qualification standards for 150 job positions
National Performance Improvement Institute, 1983-1993 (10 years)
Training Manager / Owner: Organizational Development (OD), Training Project
Management
University professor of Journalism, concentration head, curriculum advisor,
1983-1993
Information Technology / Software Quality Assurance,
Records Management / Document Control
Software Quality Assurance and multiple software /documentation / records
management systems implementations, here given in chronological order, in
the sequence the experience occurred:
Weirich Associates, Shaw Engineering, Los Alamos Safety & Environmental
Associates/LANL contracts, 1999-2006 (10 years)
Records Management, Document Control/Organization, Database Systems,
software implementation
? Document control/records management/database/software implementation
teams--Facilities Management, TA-55 plutonium facility, TA-18 criticality
facility
? Software implementation teams ( Documentum document control/records
management database ? Mega work control database, Waste Facilities
Management and TA-55 plutonium facility
? Database development, design, policy formation, and management:
scanning/storage systems, Documentum, Mega, Vision, Oracle, Passport, web-
based access, web-based learning/training, user accessibility, forms
databases
? Web site development, design, and management: original web sites for IM-
5, LANSCE, WFM/FMU-6 ( web-based database for LANSCE and FMU-6 ( online
documentation and procedures web-based access ( web-based learning/training
( user accessibility ( forms databases
? Division-wide integrated document and records database and management
program: new engineering drawings and records center, data sources, and
database--Facilities Division Engineering/Information Management Project
? Document Control process owner and subject-matter expert
? Web-based access, web-based learning/training, user accessibility, forms
databases.
? NQA-1 program design and implementation, documentation, document control,
procedures, quality metrics, quality board, program evaluation, technical
implementation procedures, training
BWXT Pantex Plant, 2006-2008 (2 years)
software quality assurance / documentation / user materials
? Pantex DNFSB corrective action/quality assessment findings on nuclear
facility weapons ops procedure usage--Engineering Division, worked with the
Integrated Electronic Procedures project, which had grown out of a finding
that assembly operators where not following procedural steps. IEP was a
custom design of COTS Solumnia manufacturing control software, video-based
procedures, and a complete high-security training department. I was on the
strategic committee and mainly did Functional and Operational Requirements
analysis, which mainly pointed to the database design and management for
the weapons involved.
? SQA subject matter expert, Weapons Software Training ? Classroom? e-
learning lab? interactive multimedia instruction? multi-platform virtual
reality simulation? intelligent training and tutoring systems? integration
with Plateau LMS for tracking, assessment, and requalification.
it/sqa of training materials and e-learning
? Pantex DNFSB corrective action/quality assessment findings on nuclear
facility weapons ops--High Reliability Organization (HRO) advanced hazard
analysis/response paradigm, designed to create organization-wide awareness
and behavior response to error and accidents
? E-Learning project experience SME and team lead: Design and production of
online, computer-based, Learning Management Systems (LMS), courses,
evaluations, databases ? Integration with e-learning system and Plateau LMS
? On-Demand, Blended Learning tools: ? web- and computer-based learning
modules ? distance-learning approaches (within high-security restrictions)
? high-usability web-based resources ? animated training ? video gaming ?
interactive multimedia instruction ? multi-platform virtual-reality
simulation training ? intelligent training and tutoring systems ? closed-
loop adaptive training ? on-job / just-in-time training and feedback
systems
Simulation and Virtual Reality
? Team lead on weapons-training VR simulation proposal. With the
Interactive Electronic Procedures program and other simulators in the
security and fire departments, plan was for a coordinated, high-security
system, focusing first on weapons manufacturing training, then
manufacturing situation diagnosis and problem-solving, then site-wide,
interactive, secure teleconferencing utilizing simulation
? Writing/developing the training events, and their assessment, for
training and simulation systems. Required to build an elaborate test plan
and execution for the assessment phase, along with evaluation criteria,
data management, and corrective action plans
TechReps (Raytheon/ketch) /Sandia National Laboratories, 2006 (6-month
special assignment)
Weapons Engineering and Software Documentation & Training
Software Quality Assurance Documentation & Training
QA/PA/hPI/CAP/CFA
? Corrective Action Tracking System: Project management for software
documentation packages, training, and testing project experience for
PeopleSoft-customized software systems for site-wide business functions and
weapons-design project experience
Integrated Work Planning/Hazard Analysis Project, QA Integration
Implementation Team
Database design, document coordination
For special teams on just-in-time contract to Weapons Engineering Division:
? Weapons database and documentation: ? Nuclear Weapons Information
Environment national database, complex-wide classified system ? Sandia
enterprise-wide software documentation and training systems, cross-walking
for compliance with requirements system ? enterprise-wide software
documentation similar to Vision
? Comprehensive documentation implementations for Weapons Programs: ?
WEPPCs ? TBRTs ? BBs ? CDs ? Bomb Book source document databases ?
Integrated Stockpile Evaluation
? Satellite telemetry, transmitter telemetry systems procedures, testing
reports, training programs
? Quality Assurance-ISO 9000 program design
software quality assurance / documentation / user materials
SQA project management for multiple software implementations:
? Software documentation ? technical writing/editing ? training ? procedure
development systems ? quality metrics on packages: User Model,
Architecture, Design, Concept of Ops, Business Case, User Handbooks &
Guides / Help Desk / Web Help
? Documentation, training, and testing project experience for PeopleSoft-
customized software systems for site-wide business functions:
( Enterprise Person Project ( Team Center Implementation Project (
Corrective Action Tracking System ( Enterprise Resource Project (
Integrated Work Project
? ISO, CMM/CMI, some familiarity with SharePoint, SILC formatting, and
fairly extensive work with Rational ClearCase and ClearQuest
Accomplishments
? Organization-wide PeopleSoft/Oracle-type customized COTS implementations
ranging from HR data to weapons systems databases, to proprietary,
specialized manufacturing/operations instructional design and database
training programs.
? Translating operational requirements into detailed software/system and
SQA requirements, particularly for complex technical processes such as
weapons disassembly and engineering components, ranging across wide
protocols. Learned to quickly assimilate various architectures, whether for
translation to SQA, training, or user handbooks that can be quickly
referred to in strategic situations
? First comprehensive database of weapons information and documentation;
served as model for later comprehensive work in engineering data management
systems (PDM, Windchill)
? Charter member, new SQA Planning & Analysis Department within Tech Reps
? Implemented a proprietary Enterprise Resource Planning system, tied this
program sitewide to all areas of Sandia-HR, Security, Badge Office, IT,
etc.-with training and documentation programs
? First Integrated Stockpile Evaluation analysis, modeling, reports
? Technical program/project management culminated in assessment,
evaluation, and thorough audit of effectiveness, performance diagnosis, and
extension to other sites through scalability analysis, including
implementation feasibility studies
Edgewater Tech Asso./Los Alamos National Laboratory (LANL) 2008-2011
QA/PA/hPI/CAP/CFA
? Three year project to produce nuclear personnel qualification standards
for the Lab, integrating SAT into the Instructional Design Process (IDP) /
Instructional Systems Design (ISD) process-operations, maintenance,
engineering, safety
? LANL Corrective Action Program / quality assessment finding on nuclear
facilities qualification standards for all job positions--team lead,
project lead and manager, program lead
it/sqa of training materials and e-learning
? E-Learning project experience SME and team lead: Design and production of
online, computer-based, Learning Management Systems (LMS), courses,
evaluations, databases ? Integration with e-learning system and Plateau LMS
Sonalysts, Inc. 2011-2012
it/sqa of training materials and e-learning
? E-learning /web-based instruction ? Learning Management Systems (LMS)
development ? animated training, video gaming ? interactive multimedia
instruction ? multi-platform virtual reality simulation ? intelligent
training and tutoring systems ? closed-loop adaptive training ? on-job just-
in-time training and feedback ? Remote Training Development Working Group
Simulation and Virtual Reality
? Sonalysts, Inc., is a world-class leader in: E-learning /web-based
instruction ? Learning Management Systems (LMS) development ? animated
training, video gaming ? interactive multimedia instruction ? multi-
platform virtual reality simulation ? intelligent training and tutoring
systems ? closed-loop adaptive training ? on-job just-in-time training and
feedback ? facility configuration and procedures-developed proposals and
programs
it / sqa-specific experience summary
Software Documentation
. Implemented web-based, procedures management software (an ERP-type
proprietary software called Mega), with documentation system and database
access interfaces. Developed controlling policies, processes, and
administrative information into effective, web-based, information and
training sites.
. Implemented web-based, procedures and documentation/records management
software (Documentum-based), with documentation system and database
access interfaces. Developed controlling policies, processes, and
administrative information into effective, web-based, information and
training sites.
. Analyzed and set up storage/access systems and software, including
proprietary software, web-based systems, scanning and imaging systems and
procedures, document security setups, and hardcopy storage and retrieval.
. Softwares & Systems: Document Control, Records Management, Technical
Publications, Writers Guides, Documentum, Oracle, Passport, Primavera,
Scanners, Optical Character Recognition, Web Software, Servers, File
Systems
. Project Teams-Functional and Operational Requirements, Design Criteria,
Primavera and MS Project Management Schedules and Budgets.
. Analyzed and set up storage/access systems and software, including
proprietary software, web-based systems, scanning and imaging systems and
procedures, document security setups, and hardcopy storage and retrieval.
. Softwares & Systems: Document Control, Records Management, Technical
Publications, Writers Guides, Documentum, Oracle, Passport, Primavera,
Scanners, Optical Character Recognition, Web Software, Servers, File
Systems.
. Project Teams-Functional and Operational Requirements, Design Criteria,
Primavera and MS Project Management Schedules and Budgets.
Software Quality Assurance (SQA)
SQA project management including software documentation, technical writing,
weapons- and related-technology and databases, software training, person-
data systems, procedure development systems, quality metrics:
. Technical projects lead: SQA for appx. 6 software implementations,
weapons and technology documentation, writing, editing, procedure
development, design, web, publications.
. Implemented of a proprietary Enterprise Resource Planning system. Tied
this program to all areas of Sandia-HR, Security, Badge Office, IT, etc.-
with training and documentation programs.
. Project management for documentation packages, training, and testing
projects for PeopleSoft-customized software systems for site-wide
business functions and weapons-design projects:
( Enterprise Person Project ( Team Center Implementation Project (
Corrective Action Tracking System
( Enterprise Resource Project ( Integrated Work Project
Software documentation packages: User Model, Architecture, Design,
Concept of Ops, Business Case, User Handbooks & Guides / Help Desk / Web
Help, SILC formatting, Rational tools
Project management for comprehensive documentation implementations for
Weapons Programs: WEPPCs, TBRTs, BBs, CDs, Bomb Book source document
databases, Integrated Stockpile Evaluation
Integrated Stockpile Evaluation analysis, modeling, reports
Satellite telemetry, transmitter telemetry systems procedures, testing
reports, training programs
SILC formatting, ISO, CMM/CMI, some familiarity with SharePoint, and
fairly extensive work with Rational ClearCase and ClearQuest
. SQA subject matter expert for high-safety weapons assembly software
(Solumina-based) for Pantex Engineering Division. Classroom, e-learning
lab, interactive multimedia instruction, multi-platform virtual reality
simulation, intelligent training and tutoring systems, integration with
Plateau LMS.
. Weapons database and documentation, complex-wide classified system,
enterprise-wide software documentation similar to Vision, Sandia National
Laboratories.
. Software implementation teams, Documentum document control/records
management database and Mega work control database for Waste Facilities
Management, TA-55 plutonium facility.
Systems and Architecture
. Organization-wide PeopleSoft/Oracle-type customized COTS implementations
ranging from HR data to weapons systems databases, to proprietary,
specialized manufacturing/operations instructional design and database
training programs.
. Excellent systems-approach grasp of software development processes and
project/program management, including object-oriented development and
tools. Generally, accomplished with minimal management supervision,
providing detailed technical support and research.
. Translating operational requirements into detailed software/system and
SQA requirements, particularly for complex technical processes such as
weapons disassembly and engineering components, ranging across wide
protocols. Learned to quickly assimilate various architectures, whether
for translation to SQA, training, or user handbooks that can be quickly
referred to in strategic situations.
. Technology-based solutions have included software documentation packages
(User Model, Architecture, Design, Concept of Ops, Business Case, User
Handbooks & Guides / Help Desk / Web Help).
. Technical program/project management that has culminated in assessment,
evaluation, and thorough audit of effectiveness, performance diagnosis,
and extension to other sites through scalability analysis, including
implementation feasibility studies.
Achievements
. W76-1 Weapons Development and Surveillance:
o Major Controlled Drawing document: Research and compile database of
all source documents on the weapons system
o Main BB-Level Testing document: Cross-walk requirements and sourcing
to testing program. Edit/format 450-page document and publish to Image
Management System
o Proposal and research, Bomb Book database architecture, tracking and
implementation
o Project design and flowchart, Technical Basis Realization Team /
Sampling Report development and reporting to Integrated Stockpile
Evaluation project and Team Center
. Enterprise Person Project implementation:
o Documentation Plan: Issue resolution, model design, architecture
implementation
o Concept of Operations / Business Case (SILC 1)
o Design Documentation.
o User Documentation / Help Desk
. Team Center launch in several divisions:
o Marketing strategy, proposals
o Weapons documentation architecture / input procedures
o User Guide / Documentation
. CATS Handbook, ERP Manual, Satellite Telemetry Manual.
. Implementation of Rational tools, integrated database management site-
wide planning
. Integrated Work Project Software, QA Integration Implementation Team
. Charter member, new Planning & Analysis Department within Tech Reps
. Procedures / Training Team, ATGAR Satellite Telemetry Project
selected case histories
1. CIC-10 Records Management Group, Los Alamos National
Laboratory-
I actually got into training through the route of data and records
management systems analysis and development. I had been working for a
specialized records management/document storage systems consultant that
supplied jukebox-type systems to engineering firms for drawing storage and
legal firms for huge amounts of data. I applied to LANL at a time when
there was a hiring freeze, but got instantly hired because my credentials
exactly matched a position needed in CIC-10, the records
management/document control group. LANL was facing an off-ramp records
finding, and we proceeded to develop a strategic plan and new systems for
all document types including classified and weapons drawings, and got
approval through DOE ABQ.
Complete makeover of group operations procedures and systems, in response
to an off-ramp contract requirement to upgrade records and storage.
Complete makeover of procedures, plan-of-the-day policies, vault storage,
secure mailing, and implementation of first web site for access to
information and documents. Served as special assistant for the group lead
and project leads. Strategic plan and plan of action successfully approved
by regional DOE office.
2. TA-50 Radioactive Liquid Waste Treatment Plant Readiness
Assessment and Upgrade to Cat II nuclear facility, Los
Alamos National Laboratory-
I then was asked to go to the Radioactive Liquid Waste treatment plant and
work with the engineers and operators, since they had completely replaced
all the RLW treatment systems, including lab chemistry and rad protection,
and were facing a major Readiness Review that turned out to be Cat 2. We
started with a program to completely redo the as-builts, which were out of
date and mostly in a dated software format, into a new CAD software and
storage system. This was the first time I worked with Beverly Ramsey and a
bit later Dennis McLain, and we proceeded to develop systems design
descriptions, complete configuration management, procedures, operations
manuals, maintenance and calibration manuals, training and qualification
programs, and all the administrative procedures that go along with this,
particularly document control and records management, for which I served as
SME.
Next, I was on special teams for the implementation of a couple of document
control and records softwares. The first was a manufacturing-control
software custom-designed for the RLW system that involved planning and
managing a huge support database of systems info, procedures, and
engineering info, then producing graphical-interface flow diagrams of the
processes and systems. The next was the implementation with TA-55 of the
Documentum records system, including database design and administrative
procedures. All this time, I was on the document control/records management
team for Waste Facilities (which, interestingly, was part of Facility
Engineering) and became the site-wide SME on a new document control
procedure.
I was there at RLW almost 10 years, with almost a year out to help Bev
manage the big fire recovery in 2000, including procedures, records
systems, environmental studies and impact statements, and a lot of planning
for future fire.
3. Waste Facilities Operations NQA-1 Quality
Implementation, Los Alamos National Laboratory-
Upgrade to NQA-1 standard involving procurement, procedures, worker
qualification and
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