Customer services/ receptionist
Resume:
Monica Pardo
Los Angeles, CA, ***33 United States
*********@*****.***
Professional Experience
Stoneland USA North Hollywood, CA United States
Front office receptionist Apr 2008 – Feb 2010
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
Answer telephones, direct calls, and take messages.
Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
Deliver messages and run errands.
Review files, records, and other documents to obtain information to respond to requests.
Inventory and order materials, supplies, and services.
Complete and mail bills, contracts, policies, invoices, or checks.
Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
Bienvenidos Institute for Women's Health Los Angeles, CA United States
Office Assistance Jun 2005 – Mar 2008
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
Answer telephones, direct calls, and take messages.
Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
Deliver messages and run errands.
Inventory and order materials, supplies, and services.
Solorio & Solorio Los Angeles, CA United States
Collection Rep. Aug 2007 – Mar 2008
Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
Advise customers of necessary actions and strategies for debt repayment.
Locate and monitor overdue accounts, using computers and a variety of automated systems.
Answer customer questions regarding problems with their accounts.
Receive payments and post amounts paid to customer accounts.
Negotiate credit extensions when necessary.
Behavioral Assessment Los Angeles, CA United States
Data collection Jun 2006 – Mar 2008
Support, plan, and coordinate operations for single or multiple surveys.
Review, classify, and record survey data in preparation for computer analysis.
Determine and specify details of survey projects, including sources of information, procedures to be used, and the design of survey instruments and materials.
Conduct research to gather information about survey topics.
Analyze data from surveys, old records, or case studies, using statistical software.
Consult with clients to identify survey needs and specific requirements, such as special samples.
Skagway Bakery Grand Island, NE United States
Baker assistance Jan 1996 – May 1997
Set oven temperatures and place items into hot ovens for baking.
Combine measured ingredients in bowls of mixing, blending, or cooking machinery.
Measure or weigh flour or other ingredients to prepare batters, doughs, fillings, or icings, using scales or graduated containers.
Roll, knead, cut, or shape dough to form sweet rolls, pie crusts, tarts, cookies, or other products.
Apply glazes, icings, or other toppings to baked goods, using spatulas or brushes.
Decorate baked goods, such as cakes or pastries.
Order or receive supplies or equipment.
Operate slicing or wrapping machines.
Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards.
Count finished products to determine if product orders are complete.
Education
Downey Adult School Downey, CA United States
Additional Skills
2514 E 2ND ST. Los Angeles,, CA,, 90033 United States 323-***-**** *********@*****.***
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