Sales Customer Service
Resume:
Crystal Hoyle
Sedona AZ *****
Cell 928-***-****
Email: HYPERLINK "mailto:*********@*****.***" *********@*****.***
Summary of Skills
Problem solving and creative solutions
Excellent organizational and follow-up skills
Superior communication and listening skills
Customer liaison
Team building and leadership by example
Tracking statistics, fact finding, generating reports
PC/Mac computer skills
Sales( Public Relations, and Customer Service Specialist
Work Experience
VIP Concierge
09/01/2012 - Present Diamond Resorts International, Sedona, AZ
My duties include managing and hosting an arrival reception for our VIP
guests upon check in, checking in the guest upon arrival and then booking
them on activities with local vendors and services. I am an ambassador for
Diamond in all respects pertaining to the VIP guest experience while they
are in Sedona. I am responsible for maintaining good relations with local
vendors. I am the communications liaison between the VIP guest and the
resort as well as with the front desk, on site concierge, activities
director, house keeping, maintenance and food and beverage staff.
Vacation Counselor
03/2012 - 09/01/12 Diamond Resorts International, Sedona, AZ
Worked on the line as an In-House Sales Agent at the Sedona Summit.
Member Services In-House Sales
06/2011 - 01/2012 Wyndham Worldwide, Sedona, AZ
I helped members add value to their Wyndham portfolio. The result is
adding, trading or upgrading the status of the portfolio.
Corporate Representative
04/2008 - 06/2011 Diamond Resorts, International, Sedona, AZ
Rendered sales and marketing or the exit program called, The Sampler. I
traveled between two sites, the Sedona Summit and Ridge on Sedona Golf
Resort. I won The Chairman's Club award for 2010 with the highest sales
volume and highest volume per guest in the company worldwide for the
Sampler Department.
Home Loan Consultant
08/2007 - 04/2008 Countrywide Home Loans, Sedona, AZ
The Home Loan Consultant position with Countrywide Corporation
included public relations and business development within a specific
territory, customer service, and deposits for loans. My specialty was
FHA Compliance for loans at the Sedona Branch.
Loan Specialist
12/2006 - 08/2007 CFS Mortgage Corporation, Sedona, AZ
I specialized in new purchase and construction loans as well as
manufactured home loans and FHA Compliance.
Loan Specialist
02/2005 - 12/2006 Astana Mortgage, LLC, Sedona, AZ
In 2006 I launched "The Alternative Foundation Program " a solution to
challenging loan criteria when purchasing or selling a manufactured home.
The program offered several cost effective options in obtaining a permanent
foundation that significantly increased the qualifying process when buying
or selling a manufactured home. The program educated buyers, sellers and
Realtors in the area of manufactured homes and FHA compliance.
Loan Officer/Assistant
04/2004 - 02/2005 U.S. Capital Mortgage, Sedona, AZ
I was an office assistant and public relations and marketing
specialist. The job required organization, excellent communication
skills, and product knowledge. I handled customer service calls,
customer follow-up and new business development.
Concierge
04/2003 - 04/2004 Sunterra Resort, Sedona, AZ
I participated as a concierge in the marketing process of an award
winning resort, which included guest services. I received: "The
Rookie of the Year" award with a sales volume of $959,350 in services
and tours for the year. The job required an active Arizona Real
Estate License.
Marketing and Sales Director
2001 - 2003 Lotus General Contractors, INC, Emeryville, CA
Responsible for the daily operation of the Construction Management
Department for a WOB in the Construction Industry specializing in
waterproofing municipal potable water holdings and strengthening
columns on city bridges in the Bay Area for seismic upgrading. My
responsibilities included the preparation and tracking of documents to
win bid proposals for Public Works in San Francisco, California. The
work specifically included the preparation of such contracts, sub-
contracts, insurance/pre-liens, and certified payroll reports as well
as assisting with payroll and HR duties.
The Financial Group Executive Assistant
2001 - 2002 URS, Corporation, Oakland, CA
URS is an international engineering firm specializing in the design
and construction of bridges and airports. I worked closely with the
Vice President of the Financial Group. My primary task was to produce
a weekly Excel report that analyzed goal achievement and tracked the
billable hours of 250 employees in the Oakland offices. My duties
also included typical Executive Assistant duties such as screening
calls, scheduling and preparing for meetings, agendas, typing and
distributing minutes, preparing letters and reports, etc.
Marketing and Sales Director
2000 - 2001 Kathleen Dughi Jeweler, Mill Valley, CA
I developed a marketing, sales and public relations strategy for a
high-end independent fine jewelry designer/ fabricator with a retail
store in Mill Valley. My duties included the management of all
business operations, including sales, office management and systems
organization as well as product development, merchandising,
advertising and customer relations. I increased fine jewelry sales by
15% in 12 months.
National Marketing and Sales Director
1998 - 2000 Allison Stern, San Francisco, CA
I directed goal achievement efforts and managed sales representatives
for a San Francisco Jeweler. I increased sales by 20% in a 24-month
period. I developed press, image and branding strategies consistent
with the product. I secured and developed accounts with Neiman
Marcus, Saks Fifth Avenue, and Sundance Catalog. I projected sales
goals and product trends and advised the artist on development, design
and product placement. I was responsible for scheduling the
development and production timelines for seasonal new lines of
jewelry. I worked closely with the production staff.
National Marketing and Sales Director
1992 - 1997 Union Street Glass, INC, Oakland, CA
I increased sales from $0.5 million to $2 million in four years for a
hand-blown crystal table top Line. My duties included trade show
management, product development, and innovative branding solutions. I
managed the performance criteria for 25 sales reps. I launched
showrooms in New York, Dallas and Atlanta. I was responsible for
securing the top 50 accounts and implemented an exclusive product
design program which allowed the artist "doors' and "windows" (their
own section devoted to their work) in high end department stores, such
as Neiman Marcus, Barney's, Bergdorf's, Nordstrom, Jacobson's and
other specialty stores nationwide.
Education
1984 - 1988 University of California, Irvine, CA
Bachelor of Fine Arts Degree - Graduating with Honors (Dean's Honor
List and Cum Laude)
Major: Studio Art (Ceramics and Glass)
Minor: Art History and Technical Theater (House Management, and Properties
Management)
Computer Proficiency
Microsoft Office Suite, Mac programs and products, ACT! 2000 plus database
and scheduling programs such as Outlook, Lotus Notes, Point and Advantage
(mortgage specific programs) and mortgage calculators.
Licensure
Active Arizona Real Estate License since 2003
Committee
2007 - 2008 Secretary, Public Relations Committee (Affiliates) for Sedona
Verde Valley Association of Realtors. The job included but was not limited
to attending all meetings and taking and distributing minutes to the
Affiliates.
Brands
2006 Created and branded "The Alternative Foundation Program " for
manufactured homes within the lending industry. I recruited and managed a
team of local engineers, FHA approved appraisers and foundation experts to
create a solution that would allow the safe installation of an alternative
permanent foundation certified, and compliant for FHA loans.
References
Available upon request.
Contact this candidate