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Objectives

To create a positive association with your company, contribute to its

success while allowing me to grow both personally and professionally.

Career Achievements

Virtual Assistant for a realtor

April 3, 2012 to present

> Blogging

> Keyword Research and Analysis

> Social Media Content Creation using Hootsuite (Facebook,

Twitter, Linkedin, Google +, Pinterest, Stumble Upon)

> Listing promotions: Craigslist, CRM (Top Producer, Market

Leader, Kunversion)

> Data entry and updating all listing sites (Trulia, Zillow,

Realtor, Realbird)

> MSL Data entry and Property updates

Freelance (Project Base)

October 8, 2010 to April 2, 2012

> Performs clerical and administritative tasks

> Performs internet marketing (develop facebook fan pages)

> Handles back end support for CMS websites (Wordpress, Jamroom,

Open Cart)

> Research project for independent contractors for IT and BPO

industry.

Mcfashions - online fashion store (project base) www.mcfashions.com

Door 9-B BGP Commercial Complex, Aplaya Road, Matina, Davao City / 4933

Grouse Run DR., Stockton California, USA

. Executive Assistant to the CEO/Marketing and Administrative officer

November 4, 2010 - July 2, 2011

> Performs email support for ebay account.

> Performs customer service support, order taking, purchasing and

sales inventory.

> Performs back end support in updating company's website, task

includes: uploading images of new items and content.

> Team lead for both physical and virtual operations.

> Research analyst

Blinksupport

Rizal St., Davao City

. Project Consultant (project base)

July 13, 2010 to October 15, 2010

> Responsible for team lead operations for Virtual Office -

customer service account.

> Additional task includes preparing marketing materials such as

proposal letter and work flow charts.

> Perform test call with client for project approval.

Pacific Imaging Services

94-210 Pupukahi St., Suite 102, Waipahu Hawaii

. Customer Service Representative - Home Base

(Team Leader, Virtual Assistant)

March 13, 2009 - April 3, 2012

> Performed inbound and outbound phone operator service for a

diverse client of Hawaii-based business and professional such as

realtor and doctor.

> Handed "Spillover" services where calls are taken in the event

the client regular staffing is unable to manage surges in

incoming calls. Also performed lead qualification in behalf of

the client served

> Additional task includes preparing marketing tools for the

company, out of office function as well as the responsibility of

managing the daily operation of our account specifically

workforce scheduling, over all office security and other

functions needed to ensure the smooth operation of our business.

> Medical billing process - includes calling insurance companies

for pre-certification and insurance verification, patient

demographic entry, CPT and ICD coding, charge entry, claims

submission, payment posting, account receivables follow-up, and

denial management.

Callbox Inc.

9th Floor Landco Bldg.

J.P. Laurel Ave.

Bajada, Davao City

. Telemarketer/Sales Representative

February 11, 2009-March 11, 2009

> Performed outbound telemarketing sales for various accounts and

clients.

West Contact Services Inc.

Export Bank Plaza Bldg.

Chino Roces Ave. Cor. Gil Putay Ave.

Makati City, Manila

March 10, 2008 to January 13, 2009

. Customer Service Representative

Stored Value Solutions - November 24, 2008 to January 13, 2009

> Balance inquiry assessment for gift cards accounts.

> Processing research transaction form for lost, stolen, damaged,

or disputed transaction gift cards.

> Process real time transaction for orders, redeeming, reloading

or issuance, cancellation and consolidation of specific gift

cards accounts.

. Sales Verification Representative

Citibank - March 10, 2008 to November 22, 2008

> Maintain the Quality and Accuracy of every good sale for a

specific card client.

> Prevent fraudulent transaction in card application.

> Verify validity of sales by listening to recorded inbound calls

for card application.

> Pend, verify or cancel sales when necessary for the add-on

programs of the card issuer.

> Escalate system or agent issues to supervisor by providing

details explanation of the error and information discrepancy to

effectively formulate an action plans.

> Provide feedback about the quality performance on call handling

skills for the customer service associate.

Intelcom Phillipines Inc. (Pacific Imaging Services)

Burgundy Corporate Tower

252 Sen. Gil Puyat Ave.

Makati City, Manila

. Customer Service Representative and Marketing Asst.

(Team Leader, Virtual Assistant)

December 11, 2007 - March 20, 2008

> Performed inbound and outbound phone operator service for a

diverse client of Hawaii-based business and professional such as

realtor and doctor.

> Handed "Spillover" services where calls are taken in the event

the client regular staffing is unable to manage surges in

incoming calls. Also performed lead qualification in behalf of

the client served

> Additional task includes preparing marketing tools for the

company, out of office function as well as the responsibility of

managing the daily operation of our account specifically

workforce scheduling, over all office security and other

functions needed to ensure the smooth operation of our business

Voice Calls Inc.

Yale Garden

87K Yale St., Cubao

Quezon City, Manila

. Telemarketer/Sales Representative

October 26, 2006-Dec 2006

> Performed outbound telemarketing sales for a food supplement

company focusing on Singapore-based customer.

> Also handle marketing services for a VOIP company.

Top Skills and Traits

. Good communication and customer service skills

. Proficient in different office software program such as MS-Office,

Adobe PhotoShop and CorelDraw, well versed in different office task,

such as email correspondence, presentation and documentation.

. Demonstrated Time Management and Multi-Tasking skills

. Highly motivated, persistent and goal oriented

. Accept changes as opportunities for growth

Educational Background

AMA Computer College

Gen. Miguel Malvar St. Davao City

Tertiary Education

Bachelor in Science in Information Technology

Freshmen June 2010

Rizal Memorial Colleges

Distance Secondary Education Program

Secondary Education

Madapo Hills, Mt. Apo St., Davao City

Graduate March 2001

Kapitan Tomas Monteverde Sr. Central Elem. School

Primary Education

Ponciano M. Reyes St., Davao City

Graduate April 1997

Personal Information

Birthday: February 21, 1984

Language: English, Tagalog and Visayan

Status: Married

Citizenship: Filipino

Height: 5'4"

Religion: Born Again Christian

References

Genesis S. Salvacion

Operations Head IT Department

RebelMusicFactory

Tel. No. 082-*******

Rebel Villamor Magdagasang

Artist and Repertoire

RebelMusicFactory

Mobile No. +639*********

Chris Jerricson Dizon Belisario

Supervisor

Pacific Imaging Services

Email: abood6@r.postjobfree.com

Abraham Lara

Supervisor

Performance Assessment Specialist

West Contact Services Inc.

Export Bank Plaza Bldg.

Chino Roces Ave. Cor. Gil Puyat Ave.

Makati City, Manila

Mobile No. +639*********

Tel. No. (02)784-8773

Mitchel Marquez

Operations Trainer

West Contact Services Inc.

Export Bank Plaza Bldg.

Chino Roces Ave. Cor. Gil Puyat Ave.

Makati City, Manila

Mobile No. +639*********

Kshiela Iba ez

Operations Manager

Extreme Call Center

Mobile No. +639*********

Tel. No. (02)435-5515

MARJORIE NOIMEE TAPIC-HARINA

Blk. 40 Lot 26 Deca Home Esperanza,

Tigatto, Davao City

+639**-***-****

abood6@r.postjobfree.com

Contact this candidate