Virtual Assistant
Resume:
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Objectives
To create a positive association with your company, contribute to its
success while allowing me to grow both personally and professionally.
Career Achievements
Virtual Assistant for a realtor
April 3, 2012 to present
> Blogging
> Keyword Research and Analysis
> Social Media Content Creation using Hootsuite (Facebook,
Twitter, Linkedin, Google +, Pinterest, Stumble Upon)
> Listing promotions: Craigslist, CRM (Top Producer, Market
Leader, Kunversion)
> Data entry and updating all listing sites (Trulia, Zillow,
Realtor, Realbird)
> MSL Data entry and Property updates
Freelance (Project Base)
October 8, 2010 to April 2, 2012
> Performs clerical and administritative tasks
> Performs internet marketing (develop facebook fan pages)
> Handles back end support for CMS websites (Wordpress, Jamroom,
Open Cart)
> Research project for independent contractors for IT and BPO
industry.
Mcfashions - online fashion store (project base) www.mcfashions.com
Door 9-B BGP Commercial Complex, Aplaya Road, Matina, Davao City / 4933
Grouse Run DR., Stockton California, USA
. Executive Assistant to the CEO/Marketing and Administrative officer
November 4, 2010 - July 2, 2011
> Performs email support for ebay account.
> Performs customer service support, order taking, purchasing and
sales inventory.
> Performs back end support in updating company's website, task
includes: uploading images of new items and content.
> Team lead for both physical and virtual operations.
> Research analyst
Blinksupport
Rizal St., Davao City
. Project Consultant (project base)
July 13, 2010 to October 15, 2010
> Responsible for team lead operations for Virtual Office -
customer service account.
> Additional task includes preparing marketing materials such as
proposal letter and work flow charts.
> Perform test call with client for project approval.
Pacific Imaging Services
94-210 Pupukahi St., Suite 102, Waipahu Hawaii
. Customer Service Representative - Home Base
(Team Leader, Virtual Assistant)
March 13, 2009 - April 3, 2012
> Performed inbound and outbound phone operator service for a
diverse client of Hawaii-based business and professional such as
realtor and doctor.
> Handed "Spillover" services where calls are taken in the event
the client regular staffing is unable to manage surges in
incoming calls. Also performed lead qualification in behalf of
the client served
> Additional task includes preparing marketing tools for the
company, out of office function as well as the responsibility of
managing the daily operation of our account specifically
workforce scheduling, over all office security and other
functions needed to ensure the smooth operation of our business.
> Medical billing process - includes calling insurance companies
for pre-certification and insurance verification, patient
demographic entry, CPT and ICD coding, charge entry, claims
submission, payment posting, account receivables follow-up, and
denial management.
Callbox Inc.
9th Floor Landco Bldg.
J.P. Laurel Ave.
Bajada, Davao City
. Telemarketer/Sales Representative
February 11, 2009-March 11, 2009
> Performed outbound telemarketing sales for various accounts and
clients.
West Contact Services Inc.
Export Bank Plaza Bldg.
Chino Roces Ave. Cor. Gil Putay Ave.
Makati City, Manila
March 10, 2008 to January 13, 2009
. Customer Service Representative
Stored Value Solutions - November 24, 2008 to January 13, 2009
> Balance inquiry assessment for gift cards accounts.
> Processing research transaction form for lost, stolen, damaged,
or disputed transaction gift cards.
> Process real time transaction for orders, redeeming, reloading
or issuance, cancellation and consolidation of specific gift
cards accounts.
. Sales Verification Representative
Citibank - March 10, 2008 to November 22, 2008
> Maintain the Quality and Accuracy of every good sale for a
specific card client.
> Prevent fraudulent transaction in card application.
> Verify validity of sales by listening to recorded inbound calls
for card application.
> Pend, verify or cancel sales when necessary for the add-on
programs of the card issuer.
> Escalate system or agent issues to supervisor by providing
details explanation of the error and information discrepancy to
effectively formulate an action plans.
> Provide feedback about the quality performance on call handling
skills for the customer service associate.
Intelcom Phillipines Inc. (Pacific Imaging Services)
Burgundy Corporate Tower
252 Sen. Gil Puyat Ave.
Makati City, Manila
. Customer Service Representative and Marketing Asst.
(Team Leader, Virtual Assistant)
December 11, 2007 - March 20, 2008
> Performed inbound and outbound phone operator service for a
diverse client of Hawaii-based business and professional such as
realtor and doctor.
> Handed "Spillover" services where calls are taken in the event
the client regular staffing is unable to manage surges in
incoming calls. Also performed lead qualification in behalf of
the client served
> Additional task includes preparing marketing tools for the
company, out of office function as well as the responsibility of
managing the daily operation of our account specifically
workforce scheduling, over all office security and other
functions needed to ensure the smooth operation of our business
Voice Calls Inc.
Yale Garden
87K Yale St., Cubao
Quezon City, Manila
. Telemarketer/Sales Representative
October 26, 2006-Dec 2006
> Performed outbound telemarketing sales for a food supplement
company focusing on Singapore-based customer.
> Also handle marketing services for a VOIP company.
Top Skills and Traits
. Good communication and customer service skills
. Proficient in different office software program such as MS-Office,
Adobe PhotoShop and CorelDraw, well versed in different office task,
such as email correspondence, presentation and documentation.
. Demonstrated Time Management and Multi-Tasking skills
. Highly motivated, persistent and goal oriented
. Accept changes as opportunities for growth
Educational Background
AMA Computer College
Gen. Miguel Malvar St. Davao City
Tertiary Education
Bachelor in Science in Information Technology
Freshmen June 2010
Rizal Memorial Colleges
Distance Secondary Education Program
Secondary Education
Madapo Hills, Mt. Apo St., Davao City
Graduate March 2001
Kapitan Tomas Monteverde Sr. Central Elem. School
Primary Education
Ponciano M. Reyes St., Davao City
Graduate April 1997
Personal Information
Birthday: February 21, 1984
Language: English, Tagalog and Visayan
Status: Married
Citizenship: Filipino
Height: 5'4"
Religion: Born Again Christian
References
Genesis S. Salvacion
Operations Head IT Department
RebelMusicFactory
Tel. No. 082-*******
Rebel Villamor Magdagasang
Artist and Repertoire
RebelMusicFactory
Mobile No. +639*********
Chris Jerricson Dizon Belisario
Supervisor
Pacific Imaging Services
Email: ******@*****.***
Abraham Lara
Supervisor
Performance Assessment Specialist
West Contact Services Inc.
Export Bank Plaza Bldg.
Chino Roces Ave. Cor. Gil Puyat Ave.
Makati City, Manila
Mobile No. +639*********
Tel. No. (02)784-8773
Mitchel Marquez
Operations Trainer
West Contact Services Inc.
Export Bank Plaza Bldg.
Chino Roces Ave. Cor. Gil Puyat Ave.
Makati City, Manila
Mobile No. +639*********
Kshiela Iba ez
Operations Manager
Extreme Call Center
Mobile No. +639*********
Tel. No. (02)435-5515
MARJORIE NOIMEE TAPIC-HARINA
Blk. 40 Lot 26 Deca Home Esperanza,
Tigatto, Davao City
********.******@*****.***
Contact this candidate