Customer Service Project

Donna R Tucker

**** ********* ****. *** ****: 513-***-****

Sherman Oaks, California 91403 *******@*****.***

Career Focus

Results-oriented English Language Professional with over 10 of

distinguished performance in the education industry. 5 years marketing and

public relations experience,enabling startup companies to increase market

awareness and revenue.

Summary of Skills

Customer service-focused Superb writer and

editor

Relationship building expert Media relations

training

Project management Print and electronic

media

Copywriting and copyediting Deadline-driven

Decisive problem solver Exceptional problem

solver

Proficient in Adobe Creative Suite Compelling public

speaker

Research, Public Speaking, and Exceptional writing

Presenting skills

Mac/PC/Microsoft Event planning

Office/Photoshop/HTML

Strategic planning Microsoft Office Suite

SEO/SEM strategies Skilled multi-tasker

Persuasive negotiator Focused and driven

Organized and efficient Dedicated team player

Sound judgment Positive attitude

Marketing materials development

Social media marketing

Accomplishments

Director of Interact, a national public education project to help

communities, foundations and all the major charities.

Designed, managed and promoted three-day fund-raiser and community

awareness drive for homelessness. Planned and managed 32 different fund-

raisers throughout a seven month span.

.Sought Business owners and Political Officials and organized a year long

community service project for an entire student population which integrated

the graduating class and the community.

.Accomplished helping underprivileged youth ready to drop out of high

school reach graduation by differentiating content, organizing community

job outreach and teaching them 21 Century skills.

.Trained new teachers to excel at their craft? took on struggling new

teachers and helped them achieve their professional success with a 100%

success rate.

.Achieved a 98% success rate with training youth and getting them College

and Career ready? 150% above the expected goal.

Initiated a public relations campaign for a non-profit on a tight budget,

raising over $75000.00.

Professional Experience

Writing Instructor 09/2012 - 03/2013

PUC Los Angeles, CA

Persuasive Rhetoric and Public Speaking, Writing process and writing analysis,

literature analysis, and

community outreach.

Instructor and Professional Coach 09/2008 - 12/2011

Fairfield City Schools Cincinnati, OH

English: Grades 10, 11 and 12.

Persuasive Rhetoric and Public Speaking, Writing process and writing analysis

British and American Literature,

New teacher trainer, Established Community Outreach.

Interact 12/2006 - 12/2011

Fairfield City Schools Cincinnati, OH

Director of Interact, a national public education project to help

communities, foundations and all the major charities.

Designed, managed and promoted three-day fund-raiser and community

awareness drive for homelessness. Planned and managed 32 different

fund-raisers throughout a seven month span.

Sought Business owners and Political Officials and organized a year-

long community service project for an entire student population which

integrated the graduating class and the community.

Accomplished helping underprivileged youth ready to drop out of high

school reach graduation by differentiating content, organizing

community job outreach and teaching them 21 Century skills.

Trained new teachers to excel at their craft; took on struggling new

teachers and helped them achieve their professional success with a

100% success rate.

Achieved a 98% success rate with training youth and getting them

College and Career ready; 150% above the expected goal.

Designed web and other content, including monthly newsletters and

promotional calendars.

Instructor and Professional Coach 09/2003 - 12/2007

West Clermont Schools Cincinnati, OH

English: Grades 10, 12 and AP Literature and Composition; Persuasive

Rhetoric and Public Speaking, Writing process and writing analysis

British and American Literature, New teacher trainer, Established

Community

Outreach.

Presented all class material and policies accurately and clearly for

12 classes each semester.

Used a variety of teaching methods such as lectures, discussions and

demonstrations.

Encouraged discussion of class material to promote critical thinking.

Established positive relationships with students, parents, colleagues

and administrators.

Participated in regular training courses to keep up-to-date with new

teaching methods and developments in the field.

Incorporated engaging texts to enhance literacy skills and foster a

fun and engaging learning environment.

Server/corporate trainer 12/1991 - 12/2002

RMD Inc Cincinnati, OH

training new employees

creating financial reports

recruiting new employees

interviewing prospective candidates

handling large sums of money

corporate traveling trainer

scheduling promotions

Public Relations/Event Planner 02/2005 - 06/2012

The Farm Inc Cincinnati, OH

Established and maintained cooperative relationships with representatives

of community, consumer, employee and public interest groups.

Organized public appearances, lectures, contests and exhibits to increase

product awareness.

Designed web and other content, including monthly newsletters and

promotional calendars. Planned and organized corporate media and other

special events.

Worked with management to identify trends and developments that might

influence PR decisions and strategies. Managed the editorial content,

design and distribution of the external company newsletter.

Cultivated positive relationships with the community through public

relations campaigns. Managed all media, press and public relations issues.

Defined project and company vision, strategies and tactics.

Researched, negotiated, implemented and tracked advertising and public

relations activities.

Evaluated and managed new strategic business opportunities.

Education

Masters: University of Cincinnati - Secondary Education and English 2003

Language

Cincinnati, OH, United States

English Language and Literature Education

Bachelor of Arts: University of Cincinnati - English 2001

Cincinnati, OH, United States

Literature and Language Analysis and Synthesis of Persuasive Rhetoric

Professional Affiliations

National Council of Teachers

English Language Professionals

Public Relations Professionals

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