Customer Service Sales
Resume:
Frailan Salazar III
Albuquerque, NM 87114
505-***-**** (Home)
505-***-**** (Cell)
*********@*****.***
OBJECTIVE
Seeking a Management position to utilize my supervisory skills and provide
excellent customer service.
SKILLS AND QUALIFICATIONS
. Experienced supervisor managing 50+ employees
. Excellent organizational skills and customer service
. Proven Sales performance
. Budgeting, financial reporting, and performance tracking
. Service industry experience including janitorial, automotive, and
retail
RELATED WORK EXPERIENCE
Service Master Performance
Night Manager, 2010-2013
. Supervise 50+ employees at multiple customer locations
. Plan, organize, direct, and control the work flow of employees
. Recommend employees for transfers, promotions, and additional training
. Complete evaluations of employees, discuss problems, and counsel as
necessary
. Supervise inspections to check the work of supervisors and their
employees to ensure cleanliness, proper sanitation and disinfecting is
taking place in clinics and offices
. Provide instruction and training to employees
. Act as liaison between all shifts and departments to ensure smooth
operation, continuity, and completion of work
. Complete weekly productivity reports to maintain a more efficient and
economical operation
. Attended staff meetings with all department management to discuss
Problems, changes in policy, and new procedures
. Attended seminars to further personal managerial skills and
professional knowledge
Schwan's Home Delivery
Route Manager, 2009-2010
. Provide exceptional customer service to new and existing customers to
exceed sales goals
. Work route while establishing a new customer base and adding delivery
days as needed
. Track and manage truck inventory and transactions using a handheld
computer
. Maintain log book of truck maintenance and mechanical wear
. Perform nightly deposits
Reliable Nissan
Sales Consultant, 2008-2008
. Sales consultant for new and pre-owned vehicles
. Set and confirm appointments for the week
. Skilled in cold calling, customer follow-up, and closing sales
. Nissan product certified
Drive Time Car Sales
Dealership Sales Manager, 2004-2008
. Managed daily operations of dealership
. Exceeded sales goals and had multiple customer referrals
. Lead, developed, and trained a sales team of 5-8 associates
. Set and maintained monthly sales goals and daily budgets
. Reviewed profit and loss reports with upper management
. Kept open communication between loan, cashier and sales departments
. Worked with customers to resolve any issues
. Underwriting and closing of car sales
. Pulled and reviewed credit reports
. Monitored customer payment tracking for collection
Firestone
Manager-In-Training, 2003-2004
. Responsible for opening and closing store
. Lead a crew of 8 mechanics
. Provided outstanding customer service, scheduled appointments, and
exceeded sales goals
. Delegated tasks effectively
Enterprise Rent-A-Car
Manager-In-Training, 2001-2003
. Floating manager for four locations
. Coached and developed employees
. Wrote service contracts
. Pick-up and drop-off customers based on their car rental needs
. Created two shift team for airport location
. Performed vehicle inspections.
Foot Locker
Manager-In-Training, 2000-2001
. Provide coverage for 4 locations in the Albuquerque and Santa Fe
. Responsible for all aspects of store management
. Audited and maintained inventory within the region
. Utilized effective sales techniques to increase profitability
. Lead a team of 5-15 sales associates
New Mexico Textbook Outlet
Assistant Store Manager, 1994-2000
. Opened 5 locations in El Paso, Utah, and Albuquerque
. Developed relationships with Community Colleges and Universities
. Hired a team of 5-15 sales associates per semester
. Responsible for maintenance of the store, including inventory
management, daily opening and closing, and bank deposits
. Created advertisements and fliers
EDUCATION
University of Texas at El Paso
Course study in Business Administration 1991-1993
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