Customer Service Maintenance

Christopher R. Zander

517-***-**** ***** Upton Road

**********@*****.*** Grand Ledge, MI 48837

BACKGROUND SUMMARY

Maintenance supervisor with diversified skills in general construction, restoration, facilities maintenance and

employee management. Office management including book keeping, budgeting, profit and loss projections,

inventory control and tracking. Proficient in computer skills, Microsoft Office applications, website creation, and

social networking tools.

PROFESSIONAL EXPERIENCE

SIMPLY BETTER MANAGEMENT COMPANY 2010-present

Maintenance Supervisor for Water’s Edge Apartment complex in Lansing, Michigan

Managing all maintenance and repair aspects of a 120 unit apartment complex

Development and implementation of preventative maintenance program (see attached)

Identification and application of energy conservation measures (see attached)

Direction and oversight of all outside contractors

Interviewing, assessment and management of maintenance assistants

Working with Eaton County and Delta Township Code Compliance

Ordering and inventory tracking

Twenty four hour emergency response

Trained in fair housing compliance

Trained in Section 8 housing compliance

Plumbing

Electrical repair

HVAC repair

Drywall repair

Unit turns

Grounds maintenance

Appliance repair

Window and door replacement

Outdoor pool maintenance and winterization

ZANDER MANAGEMENT 2003-2010

Owner of general contract and maintenance company in Grand Ledge, Michigan

Experience in all areas of general contracting, restoration, and facilities maintenance. Clients include Kinne Creek

Hunting Lodge, Abbey Road to Homes Real Estate Agency, Gone Wired Café, and private home owners.

General Contracting and Restoration

Consultant for home projects and repair including estimating, utility cost reduction, project management,

and advising on using alternative materials

Restoration of historic homes including converting from duplex to original one family home

Replacing windows

Installing new drywall, finishing work, and painting

Replacing and repairing plumbing

Electrical design, installation and re-wiring

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Christopher R. Zander

Repairing and replacing siding, including matching original look of wood, vinyl and metal

Removal of decks and outbuildings

Flood damage restoration

HVAC and boiler maintenance

Outdoor pool maintenance and winterization

Facilities Management

General Manager for 2700 acre northern Michigan hunting and fishing lodge, including three lakes and a

trout stream

All maintenance repairs and upkeep on large lodge, caretaker house, three outbuildings and three

boathouses

Management of contractors hired for additional projects such as roofing, new construction, excavation for

stream reclamation projects, chimney cleaning, and ceramic sink refinishing

Maintenance of over 25 miles of dirt roads including snow, tree and brush removal

Patrolling borders and maintenance of 18 miles of border fencing

Seasonal building maintenance, including carpet cleaning, duct cleaning, water winterizing, flushing

drains, window cleaning, and chimney cleaning

Yearly maintenance on wooden row boats, including painting, sanding and sealing

Complete renovation of three large community bathrooms including installation of new floor joists and

subflooring, tear out and rebuild of drywall and hardwood floors, tear out and rebuild of entire plumbing

system, insulation, venting and updating and replacement of electrical system

Installing showers, toilettes, sinks and fixtures

Framing and finish carpentry

Interior and exterior painting

Landscaping including mowing, pruning, grass seeding, mulching, and planting trees and flowers

Logging of large standing and dead trees, felling, splitting, and stocking large amounts of firewood

Taking reservations and customer service

Management of full service kitchen, serving 3 meals a day, family style

Bookkeeping, inventory, and creating monthly and yearly reports for the Board of Directors

MID-STATE BOLT AND SCREW 2002-2003

Inventory Manager for supplier of fasteners, power tools, cutting tools, hand tools, fitting and industrial supplies

in Lansing, Michigan

Management of all inventory received and delivered

Created and maintained a new system for inventory which resulted in being promoted to a newly created

inventory management position

Created processes for re-organizing all existing parts and documenting new inventory consisting of over

13,000 parts

Prepared and conducted deliveries throughout mid-Michigan

Front counter customer service

JERICHO INCORPORATED 1995-2002

Restaurant Manager for a chain of family owned restaurants in Lansing, Michigan

Managed all aspects of restaurant/tavern operations

Hired and managed scheduling of up to 15 employees

Managed food and payroll budget

Recorded and tracked all sales

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Christopher R. Zander

Trained all new employees

Food preparation

Created standard menu and specials

Managed daily opening/closing of restaurant

General maintenance and cleaning of restaurant

Hired and scheduled musical entertainment

Large catering preparation, delivery and billing

EDUCATION

Lansing Community College, Lansing, Michigan Currently Enrolled

Electrical Technology and Alternative Energy Program

Energy modeling and conservation

Electrical practices and calculations, extensive code requirement study

Safety and OSHA regulations

Microsoft Office products including Word, Excel and PowerPoint

HVAC and refrigeration technology

Solar and geothermal technology

Industrial automation and machine controls

Electric motor maintenance

Michigan State University, East Lansing, Michigan 1995

CERTIFICATIONS

CPR and First Aid 2010

CSST Installer 2010

Certified Pool Operator 2011

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