Quality Assurance Manager

Odell L. Mapp II

*** ***** ****** **** *********, MO 63701 Cell: 513-***-****

********@*****.***

SUMMARY OF QUALIFICATIONS

A performance driven manager who performed well in any consumer business unit; adept at

managing multiple competing priorities related to product quality, cost, productivity, and

regulatory compliance. Extensive experience in improving and maintaining highly recognizable

brands, Tide, Gain, Cheer, Joy, Dawn, Swiffer, Mr. Clean, Bounty, and Charmin.

CORE COMPETENCIES

Corporate Action Planning

Cross-functional Team Leadership

Business Continuity Planning

Product Development

Lean Manufacturing/Manufacturing

Multi-Site Operational Leadership

Process Improvement

Quality Systems Management

Continuous Improvement

Process Reliability

PROFESSIONAL EXPERIENCE

Procter and Gamble (P&G) November 1998 – August 2012

Operations Initiative and Quality Manager February 2010 –August 2012

• Key Achievements: Over $100MM in Net Outside Sales (NOS) delivered; Best running

Ultra Soft paper machine and best running Bounty paper machine in the category.

• Key Tasks: Lead development work for last two Bounty initiatives, Extra Soft and

Bounty Mainline. Validated process impacts on the paper machine for new initiatives in

Charmin, Ultra Strong and Basic. Led QA activities for Process Module and delivered a

successful rating of 8. Managed inventory transition during initiatives launch resulting in

75% reduction from previous years ($200,000 cost savings annually). GMP Certified.

• People Management: 16 Direct Reports; 50 Indirect

• Quality Skills: Qualified auditor for QAKE (ISO); Led internal P&G site audits,

participated in supplier audits

Supplier Quality and Packaging Solutions Manager May 2006 –January 2010

• Key Achievements: Delivered $50MM in NOS with product initiatives; Optimized

operations and materials to the result of $25MM in savings; Created business continuity

plans for critical suppliers to Home Care Business Unit.

• Key Tasks: Delivered new packaging formats for Swiffer Pads, Refills, & Starter Kits,

Mr. Clean bottles and Eraser Pads, Dryer Sheets, and Tide to Go. Led and implemented

Material Quality System (MQS) for Home Care which identifies business risks for tiered

suppliers.

• People Management: 10 Direct Reports

• Quality Skills: Qualified auditor for QAKE (ISO); Lead auditor for Material Quality

System auditors, Lead Supplier Auditor (10-20 supplier audits annually), Black Belt

Business Unit Quality Assurance Manager February 2002 –April 2006

• Key Achievements: Protected brand equity for Billion Dollar brand, Tide. Led critical

quality investigations and action planning meetings to deliver robust quality systems for

sister brands, Gain and Cheer. Reduced Quality Incidents by 20% over 4 year period for

business unit, Fabric and Home Care. All P&G sites were above 85% QAC.

• Key Tasks: Qualified auditor (ISO) for P&G sites and its suppliers; developed,

implemented, and sustained Quality systems to drive capability while reducing P&G's

business risks. Participated in FDA audits for Joy/Dawn businesses.

• People Management: 6 Direct Reports; 6 Manufacturing Sites Indirectly

Site Quality Assurance Manager January 2001 – January

2002

• Key Achievements: Site Quality Assurance Capability 85%; Zero Significant Quality

Incidents; Reduced Site Quality Incidents by 30% by leveraging root cause analysis; Q

Pillar Qualified for IWS (Lean Manufacturing).

• Key Tasks: Sustained current QA capability; progressed the site from positive release to

continuous release coached and developed peers and upper level management on existing

QA systems.

• People Management: 10 Direct Reports

Process Engineer/Packing Department QA November 1998 – December 2000

• Key Achievements: Reduced Packing Dept. quality defects by 50%; developed capability

in shift QA personnel, increased line reliability by 10% for two packing lines. Packing

Department QA score of 8. IWS Qualified.

• Key Tasks: Supported two lines for process reliability; completed several product

initiatives for Tide, Gain, and Cheer; Interim Team Manager for personnel of 100 people

for 6 months

• Lean Implementation: Incorporated Lean Manufacturing techniques integrated with TPM

to drive P&G’s version of Integrated Work System. Lead 5S efforts, standardized work,

JIT, and Kaizen activities for the Packing Department. GMP certified.

EDUCATION

University of Michigan, Ann Arbor, MI

Masters of Manufacturing in Engineering, August 1998

Tuskegee University, Tuskegee, AL

Bachelor of Science (BS), Chemical Engineering, May 1997 (Magna Cum Laude)

INDUSTRY TRAINING

TPM – Total Production Management Six Sigma

Kaizen Value Stream Mapping

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