Customer Service Sales Manager/ Management/ Production

Richard Wojnarowicz

**** *. **** ******

Milwaukee, WI 53208

414-***-**** home

414-***-**** cell

Achievements/Education:

. Instituted customer complaint tracking system, Copesan Services

. Created Best Operating procedures for IMC & Copesan Services

. Instituted electronic new item initiation form-Denali Ingredients

. 25% reduction in railroad/freight charges@ IMC and Denali Ingredience

. Partner in Excellence award - Miller Brewing/Malting Program

Certificate

. Implemented and spearheaded 5S program @ Aldrich Chemical

. Replaced outside 3rd party sanitation for Unilever cost savings(100K)

. Bachelors Degree in Business Management-Cardinal Stritch College

. Associate Degree in Sales & Marketing-Cardinal Stritch College

5/2010-5/2012 Customer Care Manager, Denali Ingredients.

Administrator of SalesForce.com, price quotations.

Resolve customer concerns. Create and standardize all

SOP's.

Measure and maintain all performance standards involving on

time

Shipment's to customer, Interaction with production

for schedule adherence. Proper lot coding/item

production.

Liaison between sales, procurement, R & D,

shipping.

3/2007-5/2010 Packaging Supervisor, Sigma Aldrich Chemical.

2nd Shift management of 15 hourly employees on

packing & weighing chemicals. 5S, Continuous

improvement team

building. Enforce safety & proper SOP chemical

weighing.

Sanitation procedures, lot & batch codes followed.

Instituted bar code scanning for scale usage to

save costs.

Utilized abandoned equipment to weigh bulk

chemicals.

10/2005-3/2007 Production Supervisor, Unilever Food Solutions.

2nd Shift blending supervision of 19 full time

employees.

Safety, sanitation, Kaizen process improvement and

Scheduling duties to run products for on time

delivery.

Quality compliance for major customers, Wendy's

Taco Bell, KFC, Famous Daves, General Mills,

Nestles.

Ensure formulas were batched and lot coded

properly

9/2000-10/2005 Production/Safety Supervisor, IMC North America.

Oversee 22 production employees in three departments. Chaired

and direct plant safety for Milwaukee facility. Experience in

OSHA, USDA/FDA GMPS, HACCP, plant sanitation. Budget

management, production scheduling, non-routine and capital

expenditure cost allocation responsibility. Created

sampling program for incoming raw ingredient to prevent

contamination and product spoilage.

4/1996-9/2000 Sales Support Manager, Copesan Services, a Nationwide

Pest Control Company. Managed staff of seven. Duties included

proposal generation, compilation of customer surveys,

telemarketing efforts, worked to provide seven regional sales

representatives proposals and contracts to secure nationwide

accounts. (Cargill, Con Agra, Amtrak, Coca Cola, Miller

Brewing Co.) Created training manual for 300 affiliated

companies.

10/1990-4/1996 Customer Service Manager/Inspector, Copesan Services.

Supervised 5 CSR's- Duties included managing largest account (Amtrak)

as well as providing direction and exceptional customer

service to major food processing and retail warehouse

customers. Also provided on-site inspection services for

major accounts.

1989-1990 Production Supervisor, Fleishmann-Kurth.

Production control for malting facilities. Managed staff of 15 union

employees. Instituted cleaning and sanitation schedules to

document for customer review during audits.

1977-1989 Froedtert Malt Corporation, Lab. Technician, vacation relief

Foreman, sampling of incoming product, loaded product.

1975-1976 Laboratory Technician, Grede Foundry.

Analysis of sand castings and steel being prepared for castings.

Major customers: Caterpillar, Harnischfeger, and Ford Motor

Company.

Other Activities/Skills: Occasional part-time positions including

commercial cleaning, pest control certification, forklift training,

Painting contractor.

Contact this candidate