Customer Service Sales

SuzanAvies *** South Peachtree Parkway AptH*** Peachtree City, GA30269 Home: 678-***-**** - Cell: 585-***-**** ******@***.***

Professional Summary

Qualified Food Service Director and Store Manager with 18 years in fast paced, high volume environment with direct contact with customers. Very customer service based, multi-tasker can work in high demand, fast paced environment and professional under pressure. Results-driven Customer Services Representative with proven ability to establish rapport with clients. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.

Skill Highlights

Training development

Shipping and Receiving

Inventory Control

Top Sales Performer

Store Maintenance

Strong Organizational skills

creative Problem Solver

Excellent communication skills

Listening skills

* Strong client relations

Cash Management

large cash/check deposits

Profit and Loss Statements Strong client relations

Fast learner

Energetic work attitude

Quick learner

Adaptive team player

Customer service expert

Work Experience

Sales Lead

September 2012 to Current

Dillard’s – Newnan, Ga

Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Computed accurate sales prices for purchase transactions. Conducted weekly walk through with the General Manager to discuss all interior visual displays including store window presentation. Excelled in exceeding daily credit card application goals. Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service. Assisted customers in person and via telephone.Maitained cleanliness and presentation of stock room and production floor. #1 Sales Lead in District.

Store Manager/Owner

May 1999 to July 2012

Suzie's Newsstand – Rochester, New York

Greeted customers entering the store to ascertain what each customer wanted or needed. Organized weekly sales reports for the sales department to track product success. Described product to customers and accurately explained details and care of merchandise. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Computed accurate sales prices for purchase transactions. Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service. Contributed to annual store sales of $2.2 million per year. Top Sales Retailer in Monroe County for NYS Lottery. Responsible for all inventories, shipping and receiving. Stocked and rotated inventory regularly.

Worked directly with customers and provided excellent customer service. Trained new employees by providing knowledge of specific store tasks and policies. Communicated with vendors regarding back order availability, future inventory and special orders. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.

Handled ticket sales and prize rewards for New York State Lottery. Produced money orders for customers. Compliance Officer for Western Union and handled high volume of money transfers and bill payments. Accurately balanced cash drawer after every shift. Cross-trained and provided back-up for other customer service representatives when needed. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders. Processed daily invoices and paid them. Managed large cash deposits and all banking for company. Received multiple reviews acknowledging my level of dedication to excellent customer service. Reported sales growth on a quarterly basis. Created and maintained an organized database to develop promotional sales. Prevented store losses using awareness, attention to detail and integrity. Dedicated to continuously improving sales abilities and product knowledge.

Food Service Director

January 1995 to May 1999

Baird Nursing Home – Rochester, NY

Scheduled weekly inventory pickups and deliveries with vendors. Restocked inventory ever month and reviewed cash operation data to verify proper replenishment. Trained 10 new employees quarterly. Maintained inventories with budgetary constraints. Responsible for hiring, training, scheduling and all employee evaluations. Implemented and managed Employee Appreciation Committee. Responsible for menu management. Collaborated with dietician to assess patient’s food and nutrition issues. Supervised a 35 person staff. Revamped menu and added new items. Communicated with vendors regarding back order availability, future inventory and special orders. Ensured superior customer experience by addressing client concerns, demonstrating empathy and resolving problems on the spot. Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems. Resolved product/policy issues and shared benefits of new technology.

Education and Training

Monroe Community College

Rochester, New York, USA

Food Service Management

Associate of Applied Science

Attended for two years but did not finish. Obtained position I was attending school to receive. Schedule did not allow me to continue, but only need a few more classes to graduate. 3.9 GPA

Contact this candidate