Quality Manager

Resume of

James Steven Doyle

*** *** *****

Columbus, MS 39701

Home phone: 662-***-****

Mobile: 662-***-****

***********@***.***

QUALIFICATIONS:

Strong background in quality management including hands-on manufacturing

and quality experience as well as supplier and customer relations.

Extremely familiar with the introduction of new products, new

manufacturing processes, new plant facility operations and establishing

management systems within the organization. Possess working knowledge of

Six Sigma and Lean Manufacturing. Also possess experience with

implementing and maintaining corrective action systems, cause & effect

diagrams, Pareto Analysis, problem solving, statistical evaluations,

dFMEA/pFMEA, establishing quality policy and procedure at plant and

divisional levels in accordance to national and international standards.

Directly responsible for customer relations with Peterbilt and Kenworth

facilities as well as working closely with the PACCAR service network.

Strong background working in a self-directed, team environment.

EXPERIENCE:

PACCAR Engine Company Columbus, MS

Position: Quality Manager May, 2008 to December

13, 2012

Product Manufactured: Diesel engines for PACCAR companies-Kenworth

and Peterbilt trucks.

Responsibilities: Responsible for the creation and implementation of

quality management systems for assembly and machining operations in a new

manufacturing facility. Directly involved with selection of staff,

process planning, budget planning and management, measurement equipment

acquisition, and implementation of assembly and machining equipment and

processes. Management liaison to external parties such as customers and

suppliers on matters regarding quality or the quality system. Special

emphasis on implementation of TS16949.

Kohler Engines Hattiesburg, MS

Position: Quality Manager February 1, 2005 to May,

2008

Product Manufactured: Gas engines for lawn tractors and various

other outdoor products.

Responsibilities: Manage departmental budgets, train staff and develop

subordinate personnel. Manage the quality planning activity for new

products, new components, cost reduction, engineering changes, resourcing

and projects. Also manage the ISO system, manage the design and

development of quality systems and maintain the database. Manage the

PPAP process for internal and external processes, make presentations and

conduct meetings as required.

Self Employed Springfield, Missouri

Position: Independent Insurance Representative June 2002 to

January 15, 2005

Responsibilities: Direct Sales--Providing Business/Professional and

Health/Wellness services for small business owners and their employees as

an independent licensed life and health insurance agent.

Electrolux Home Products Nashville,

Arkansas

Position: Director of Quality December 1999 to

July 29, 2001

Product Manufactured: Outdoor products including gas and electric

powered weedeaters, gas and electric powered

blowers, gas and electric powered chainsaws and gas & electric

edgers

Responsibilities: The Director of Quality had authority and

responsibility for coordination, and implementation of the quality policy

at 2 plant locations. Directly responsible for identifying resources

necessary to comply with the company's quality policy and also for

reporting quality system costs and performance to Electrolux Home

Products' top layer organization. Also acted as company liaison to

external parties such as suppliers and customers on matters regarding

quality or the quality system.

Briggs & Stratton Corp. Poplar Bluff,

Missouri and Auburn, Alabama

Position: Quality Assurance Manager May, 1988 to

December 1999

Product Manufactured: Gas engines for various outdoor products including

lawn tractors, push mowers, garden tillers, leaf mulchers, electric

generators, air compressors, power washers, etc

Responsibilities: Responsible for establishing and maintaining quality

systems first at the Poplar Bluff Missouri facility and later at the

Auburn Alabama manufacturing facility. An overview of activities and

responsibilities included receiving inspection, internal failure

reporting, finished product audits (customer audit), customer relations,

gage introduction, gage calibration, deviations, warranty analysis,

engineering changes, equipment qualification, process planning, problem

solving, T.Q.S. training, SPC and GD&T training. Special emphasis placed

on ISO certification.

Emerson Electric Kennett, Missouri

Position: Quality Engineer November, 1986 to May,

1988

Product Manufactured: Electric motors for numerous industrial &

commercial applications.

Responsibilities: Process planning, measurement planning, process

evaluation, process capability analysis, process improvements and cost

reductions. Directly involved with the relocation of a new product line

and responsible for setting up processes in both a quality and production

capacity. Temporary assignment included production scheduling, product

shipment and all aspects of production management.

Skil Corporation - Subsidiary of Emerson Electric Walnut Ridge,

Arkansas

August, 1976 to November, 1986

Product Manufactured: Skil brand power tools including electric drills,

jigsaws, orbital sanders, belt sanders, circular saws, cordless drills,

Dremel brand moto-tools.

Various Positions: Material Planning, Quality Supervisor, Machining

Set-Up

EDUCATION:

Arkansas State University, Jonesboro AR: August, 1986

Bachelor of Science Degree

Business Management

Southeast Missouri State University, Cape Girardeau MO: December,

1996

Master of Science Degree

Public Administration

PROFESSIONAL ORGANIZATIONS:

Regular Member of American Society for Quality (ASQ)

ACCOMPLISHMENTS:

Successfully reorganized the Quality Department organizational structure

and established plant wide policies and procedures to promote continuous

improvement philosophy at the Kohler-Hattiesburg MS facility.

Successfully launched new product and product line at Kohler-Hattiesburg

Facility.

Implemented machining part inspection reporting system performed by

machining personnel. Developed system for daily management review.

Twin and Single Assembly line--Implemented assembly line inspection

reporting system performed by assembly line module leaders. Developed

system for daily management review.

Established Customer Audit in Reliability Department to perform quick

performance & bill of material verification of finished product for both

twin and single cylinder product. Developed inspection process, and

inspection methodology.

Participated in plant organizational change and realigned quality

organization to enhance the departments detection/prevention capabilities

Reason for Leaving PACCAR: Laid Off effective December 13, 2012

REFERENCES: Available upon request. Also find me at LinkedIn.com.

SALARY REQUIREMENTS: Negotiable

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